How to call the MTS operator: current numbers. Toll-free MTS phone numbers: for private and corporate clients or in roaming Dedicated service by number 0990

Communication issues cannot always be resolved independently, so the MTS Russia operator has provided options for connecting the client with the support service:

You can do free call to number 8 800 250 08 90. You can call the service operator in this way not only from the MTS operator’s phone, but also from landline or other phones mobile operators in any region, including Crimea. After waiting for it to turn on voice menu, press the number “4”, then – “0” or “1”, then – “0”. Next, you will be asked to evaluate the operator’s work. This is a voluntary action and by clicking “0” or “1” you agree or refuse to take part in the survey. In any case, the autoinformer recommends waiting for a connection with a specialist, informing that the conversation with the support service employee is being recorded.
You can call the help desk using the MTS short number 0890 or the new number 08460, which is visible only in the “My MTS” application. While you wait for the voice menu to start, you will have the opportunity to find out the news and offers that are relevant for today in MTS. You can not waste time while the autoinformer announces all the points, and immediately go to the number “2”, after “0” or “5”, after - “0”. You will be asked to evaluate the connection and level of service of the company, which is also optional. Typically, you can directly connect with a “live” call center employee quite quickly – within a few minutes.
In international roaming mode, you can contact the operator at +7 495 76 60 166. If you have an MTS card on your phone, the call is free. Do not forget that the number must be dialed in international format - with “+7”.

Working methods of CALLING from site visitors:

Guest: After reading the reviews, I immediately decided on a long-term solution to the problem. But I got through relatively well. Dial 88002500890-1-2-4-0.

Hope (for the best): download the My MTS app, everything is transparent there)) My niece told me. And there you can make a free call to the operator by adding 1 and 0 to it.

Some issues are difficult to solve without help help desk MTS, but it’s not always possible to get through on the first try, so the MTS company has provided several options for communicating with the MTS Russian operator:

Ask a question to the MTS operator by phone by dialing the support number or choose another method of communication - it’s up to you.

How to call from a mobile?

We have already briefly described the main method of communication with the MTS network operator - using a call from a mobile phone. Now it’s worth taking a closer look at this method and some of the others listed - additional information will help you avoid a lot of problems that tend to arise when moving “from words to deeds.”

So, we are talking about ways to contact a “live” operator, that is, not a robotic system, but a real person, whose job is to listen carefully to your problem and help solve it, focusing on the specifics specific situation. Now step by step.

As for waiting on the line itself, it is best to resolve your problems with the operator in the first half of any weekday, ideally before the lunch break. At this time you will hardly have to wait more than 2-3 minutes. In the afternoon, and even more so on weekends, the network is overloaded. Everyone wants to resolve their issues at this time, because it is the most convenient, but this is precisely what prevents a speedy resolution. The network is simply overloaded at one time, and idle for a long time at another.

How to contact from another network?

Now let's look at the situation when you are not an MTS subscriber, but you really need to call the MTS operator. This happens, for example, when one of the family members wants to restore a phone number whose SIM card was lost along with the phone.
There can be many situations, but the essence is the same - you are not an MTS subscriber, but you need to call the support service of this operator as soon as possible (preferably without spending money).

The way out of the situation is very simple - dial with mobile number 8-800-250-0890, and press the call key. For subscribers of other networks, by default, redirection to a queue to a “live” operator is provided, however, the algorithm of the service is regularly updated, so you may encounter, for example, a command menu.
As a rule, there is nothing complicated: you just need to select the command called “ Technical support", after which you will be redirected to the operator.

Please note that calls to 8-800-250-0890 are possible for all subscribers existing networks, but only on the territory of Russia - a different number is provided for communication with the MTS operator outside the Russian Federation. Call fee the specified number is not charged by MTS, withdrawals are only possible at the initiative of your network operator, but most large companies do not do this.

How to call from a corporation?

If you are the owner or person responsible for a corporate number and want to contact the operator, there is no point in waiting extra time! You can combine accounts, carry out basic operations, find out current data and much more using a special corporate number. Everything is very simple: dial 8-800-25-00-990 from your mobile phone and press the call key.

To provide effective and high-quality service to its customers, the MTS operator offers 24-hour assistance to subscribers. Now every service user mobile communications will be able to contact the support center at any time to resolve individual issues. Customer service can be carried out through the user’s personal account, email, by toll-free telephone numbers and in the operator’s consulting services offices.

Contact MTS support

Easily!Very difficult!

After the subscriber calls the toll-free support number, the user is faced with a standard voice answering machine, which is designed to help with standard questions. Often, an experienced customer can find the answer to their question by following automated recommendations. However, some situations do not fit the voice support templates, and then the subscriber should contact the MTS operator number.

Video about the work of the MTS support service and the operator’s attitude towards its customers

Free MTS phone number for network subscribers

With a “live” MTS technical support employee at 0890 Can only be contacted from 8am to 10pm. There is no this information on the MTS website, be careful (details in the video on the page just above. Take a look, I think it will be interesting to learn about MTS’s attitude towards its clients). At night call the number 8-800-250-08-90 .

This number serves not only clients in Moscow and other regions of Russia, but also in Belarus, Ukraine and Uzbekistan on a single basis;
To quickly connect with a contact service consultant, the client must wait until the system’s voice answering machine starts working, and then press the numbers “2” and then “0” or “5” and then “0” from the keyboard of his mobile phone;
If all consultants are busy, the subscriber will have to wait on the line for a free employee.

Free MTS phone number for clients of other networks and landline numbers

Special toll free line support 8-800-250-08-90 for calls from Moscow, Yekaterinburg, Novosibirsk and other regions of Russia.

When connecting to the support line, the user will hear standard greeting phrases from an automatic voice menu;
For quick call The consultant recommends that the client dial the numbers “2” and then “0”;
Next, the user is asked to evaluate the quality of service of the support worker after completing the dialogue;
To evaluate an employee’s work, the client can press the “1” or “0” key to refuse the evaluation procedure;
If all employees are fully employed, the communications user will need to wait for a free specialist on the line.

MTS phone number for corporate clients

Free MTS phone number for corporate clients: 8-800-250-0990 ;

All legal entities and companies using mobile network MTS in Moscow and other regions of Russia can use a special support line. The call can be made either from one of the corporate numbers or from any other mobile or landline number of the company. Calls for consultations in your home region are available absolutely free.

Free MTS phone in roaming

The international toll-free support line for MTS operator subscribers is available at +7-495-766-01-66 ;

The contact service number must be dialed only in the international roaming format.
A call to this number is only relevant for providing advice to users located outside home region.
The call is available from any mobile or landline phone in roaming.

Paid phone number of MTS operator

An individual approach to assistance and servicing of all issues of private mobile communication clients is provided by: short number 09-90 ;

This support line is staffed by the most highly qualified and experienced specialists in the operator’s network.
Any issues are resolved around the clock, every day.
The wait time for a consultant on the line does not exceed 30 seconds after the call is made.
Calls to the privileged customer service line are charged according to the tariffs of the mobile communications company.