Where is my asos refund. Returning goods to ASOS via Boxberry: procedure, important nuances. The requirements for returned products are as follows:

Shopping in online stores can be called a new generation of shopping. Many trading platforms offer you, without leaving your home or office, and sometimes right on the road, to purchase new clothes for your wardrobe, household appliances, gadgets and other goods. And if earlier, at the time of the formation and development of such a business, it was still dangerous to order something, now it is difficult to imagine life without it. But sometimes purchases even from trusted stores like the international Asos store have to be returned - the wrong size arrived or the style didn’t fit, or it happens that the product was found to be defective. In this case, it is possible to return the item received and receive a full refund of its value.

Which items can be returned?

The Asos online store provides for the return of goods for almost any category of all products presented in the catalogue. And it doesn’t matter the reason why the buyer decided to return the purchased item - according to the legislation of the Russian Federation and the policy of the trading platform itself, this may be a requirement for the exchange of defective clothes or accessories, as well as refusal of the ones they don’t like. Since the client cannot try it on or see it in person before paying for the order, the seller is sympathetic to returns, but sets some rules for this.

Thus, it will not be possible to return products that are marked with a plus sign (+) in the general catalog. There are few of them and, in particular, these categories include underwear products that cannot be returned to regular stores. This is determined by the relevant list established in addition to the law on consumer protection.

Asos purchase return policy

To return goods from ASOS, you will need to keep the tags that were attached to the purchase. They must not just be attached to the parcel, but attached to the product in its original form. If you have torn the packaging so that it is not possible to restore it, this is not so significant, because the most important thing is not to have time to cut off the tags, but they are attached to absolutely every product, and representatives of the trading platform subsequently identify their product using them.

The online store allows 28 working days for the buyer to send back the purchased product. The first day is considered to be the next day after receipt, which must be confirmed on the website. After this period, you will no longer be able to exchange the purchase for a similar item of a different color or size, or make a claim regarding the poor quality of the parcel.

The policy of the online store implies the exchange of a returned item only in one case - if it came to the buyer defective, and he wants to receive the same, but of high quality. In other situations, the exchange or return should be discussed with the support service, but most likely, the site representatives will agree to pay the full cost of the product.

One circumstance should also be taken into account. The Asos store often holds discounts and promotions, which may then affect the amount of funds returned. So, if several items were purchased, the total cost of which implies a discount, then when you return one of the items, it will already be at its full price. And at the same time, as stated in the return rules, the entire discount amount will be deducted from this figure, and as a result, the amount of the long-awaited monetary compensation may be much less than expected.

Since the main office of the trading platform is in the UK, when returning through the post office, the buyer will have to pay a considerable postage cost. The exact amount will depend on the dimensions and weight of the package or box. If an item is returned that is not suitable for subjective, personal reasons, then the cost of postage falls on the shoulders of the buyer. In the event of a forced refusal of a product due to its poor quality or defect, Asos promises to reimburse not only its cost, but also the cost of shipping - for this, in feedback you will need to send a photo of the receipt, a scanned or electronic version of it.

Today, there are two ways to return goods received from the Asos online store. The first is mailing, which is regarded as regular mail to a recipient in another state, but with some differences in the form of special declarations. And the second is through boxberry, which are specialized points for returning goods back to online stores. There are more than a thousand such offices throughout the Russian Federation, and they all work every day, seven days a week, and you will need to find out about holidays on a case-by-case basis.

The first step before directly sending an unsuitable or defective item is to contact support and notify it of your intentions. The buyer should indicate the reason for the return, and if necessary, attach a photograph of the product, which shows the existing flaw. Next, wait for a reaction from Asos representatives, in which they agree to reimburse the cost of the product and its shipping (the latter, as stated above, only if there is a defect).

While waiting for a response, it would be a good idea to familiarize yourself in detail with the return rules, since they may change over time due to changes in the online store’s policy. It also defines the conditions for the delivery of each category of goods.

Once the response is received, you need to fill out the return form. Asos includes such a form in each box with a parcel, but in case of loss or damage, it can be downloaded without problems on the official website of the online store and filled out electronically or manually.

Now all that remains is to pack your purchase and head to the post office. Once again, you should check the safety of all store tags, without which the administration may refuse a return. All parcels there are very carefully checked by a special commission, which determines not only whether the goods belong to their store, but also as a result of which the defect appeared, and accordingly, whether the buyer’s requirements can be satisfied.

In any city, it is preferable to contact the central post office. There you are more likely to find competent employees who may have already encountered similar situations. They will provide you with the necessary forms to fill out and advise you on how best to forward the parcel. As the experience of other buyers testifies, the most successful option is a land parcel, which has its own track number and will not get lost either in Russia or abroad. To send it, you will need to fill out a form on the package itself indicating in English personal data and information about the addressee, as well as two copies of customs declarations. These declarations can also be found on the Russian Post website under number CN 23; they are intended specifically for returning purchases to foreign online stores.

Declarations are prepared as follows:

• First, indicate the addressee to whom the parcel will be delivered and the addressee sending it. This is done only in English.
• In the fields below you must enter information about the parcel - what exactly is being sent, in what quantity and at what total cost.
• The tenth column only requires you to put a tick or cross next to the “Return of goods” or “Exchange” option.
• At the very end you have to sign and date the declaration.

In order not to make a mistake with the address, you should copy it from the return form of the trading platform - there it is indicated in English, and the buyer only needs to carefully transfer it to both copies of the declaration and to the form that will be attached to the parcel package. In addition, the recipient's country must be indicated on the parcel in Russian - Great Britain.

This is where the sequence of actions ends for those who simply did not like the purchase. Those consumers who are faced with a defect will have to send checks to the store to reimburse postage costs. To do this, you need to take a high-quality photo that clearly shows what the payment was made for and the total cost, or scan it. Usually representatives react very quickly and promise to send a money transfer within the next 24 hours. True, it can take up to 10 days to reach a Russian citizen’s bank account.

Then all you have to do is wait and track your parcel. As soon as it is received, a notification will be sent to your personal account on the website. And soon another message - that the store has sent money to be refunded, or a replacement item, if this option was agreed upon by the buyer. The money will arrive on your bank card in a few days.

Returning online purchases through Boxberry

You can return a purchased item completely free of charge - this service is provided by boxberry return points for goods purchased online.

The return process in this case will take place on the corresponding page of the Asos website. You need to log in and go to the tab that offers a cancellation of the received purchase. There will be instructions to follow.

First of all, fill out the return form - your data, as in the case of the postal declaration, must be entered in English. However, it is advisable to fill out personal information in Latin immediately upon registration, because this is what the store requires for sending out orders. And to return, just copy the required fields.

You will also need to indicate on the form the items to be sent - information about them (description, number and cost) can be copied from the letter that was sent by email after payment for the order. This is a kind of invoice, which it is advisable to save not only until you receive the parcel from the store, but also until it is completely checked. Only when the buyer is convinced that the product meets his wishes and has no flaws can he delete the letter.

The next step is Asos offers to choose which of the boxberry points closest to the client’s location will be convenient for him to take the returned order. The selected office must be ticked, and you must also confirm your desire to send the parcel for free. Here again you will have to duplicate the return form, but in Russian letters, including the name of the trading platform. After sending the request, you will receive a message indicating your personal parcel number; you need to save it.

With this number and a scan of your passport, you will need to go to the online shopping acceptance point. The returned item must be packaged in a plastic bag, not a box - you can buy it at the post office, which will be cheaper, or give the order to Boxberry employees so that they can pack it for an additional fee.

There will be no declarations to fill out, since the office employees themselves will download and print everything from the submitted request. And in subsequent calls to return purchases to Asos, everything will go even faster, since the buyer’s data will be saved in their database.

After this, again, you need to wait. Usually the process of sending and receiving takes about two weeks, after which the store received a notification that it had received the package and sent money or a replacement item. Money will be credited in the same way as the order was paid for - to a virtual wallet as soon as possible or to a bank account within another 10 days.

Recently, online shopping and shopping through ASOS in particular have been gaining popularity, and most people already have experience or regularly order things there, for those who do not yet know how, instructions are here. But sometimes it happens that the item did not suit us, and then the return process is depicted in the imagination as an impossible and protracted red tape. But don’t be upset and consider your money wasted, first you can try to get things through the community and make someone happy with a new thing, but if some things still remain unclaimed, then you can simply return them, and this post tells you how.
ASOS offers two return options: via mail and through their SKYNET service; for me, the option via Russian Post turned out to be closer and clearer. You can return unsuitable items within 28 days from the date of receipt. Of course, items must be in their original new condition, with tags. To reduce the weight of the parcel, you can only remove the cardboard that ASOS usually uses to transfer items. Also, for convenience when returning, save the order forms that ASOS include with each of your orders; if you throw them away, ASOS offers to download them from the website http://www.asos.com/ru/infopages/ReturnsNote_ru-RU.pdf. You can return items from different orders in one package.
So, return in stages:
1. Prepare items at home, carefully put them in bags, fill out the return information in the ASOS order form, namely, indicate the return reason code next to the item being returned; for example, I had code 5 (size did not fit).
2. Come to the Russian post office with your things and the ASOS order form, buy there what you will send the things in, it can be a box or a package of your choice, I sent it in a large package, it cost 50 rubles.
3. Ask a Russian postal worker for a declaration for sending a parcel abroad and fill it out, indicating which items are to be sent (for example, Velvet trousers(1), Black jeans(1)), the declaration looks like this and is filled out extremely quickly and simply:

4. Fill out the data on the package or box, namely, where “to” and where “from”, in “from” you enter your address, in “where” you paste the sticker that is on the same ASOS order form, or you can write the address manually, but easier to stick. Place your items in the bag/box, put the ASOS order form inside, do not seal the bag/box just in case, take the completed customs declaration and parcel and approach the Russian postal worker.
5. He weighs the parcel, asks how you want to deliver it, by air or by land, and tells you the cost, you pay and receive a receipt with which you can track your parcel. Tariffs can be viewed here http://www.russianpost.ru/rp/servise/ru/home/postuslug/bookpostandparcel/int#smallparcel. The cost of shipping depends on the weight, for example, my parcel weighing 1,840 grams, which contained 6 pairs of trousers/jeans, cost me 1,004 rubles + 50 rubles. plastic bag.
6. Wait for a notification from ASOS and the receipt of money on the card.
My experience with delivery and return times: Russian Post delivered the parcel to the addressee within a week, exactly a week later I received a notification from ASOS that they received my items and returned the money, the money comes depending on the work of your bank, on my card they arrived the next business day, i.e. The entire return procedure from sending to receiving the money on the card took exactly 10 days. ASOS will issue a full refund, but you will be responsible for shipping costs.
As a result, we can confidently say that returning things is quite simple and requires very little time, the only thing worth noting is that it is cheaper to return light items (pants/shirts/tops), but heavy ones, for example, coats or shoes, will be more expensive to return. Also, although this post is about ASOS returns, the scheme generally applies to other online retailers that provide returns (subject to their requirements).

...Do you want something back? No problem, any items you send back will be refunded to you. If you would like to receive this item in a different color or size, you will need to place a new order. We definitely need to know which order your returned items belong to, so be sure to fill out and include the return form in your package.

To return something for free via Boxberry, follow these steps:

. When you arrive at the site, follow the instructions on the screen.

. You will need your returns form to complete the required information about returned items.

. Also enter the cost of the items being returned.

. Once you have processed your return via Boxberry, you will be sent a confirmation email that will also include your return label and tracking number.

. You can either print out the return label yourself and stick it on the parcel, or take it to the branch Boxberryalong with a tracking number where the label will be printed for you.

. Don't forget to bring your passport to confirm your identity.

. After you take the parcel to your chosen branch Boxberry, you can follow her movement on the website https:// asos. intelligentreturns. net/ main/ landingusing your tracking number.

. The return label is only valid for one package. Boxberrywill not be able to accept additional packages without additional labels.

If you still want to return your package using another method, please use the return address listed below. In this case, you will have to pay the return shipping costs yourself. Return address:

ASOS
BARLBY ROAD
SELBY
YO8 5BL
UK

Return delivery to our warehouse may take up to 21 business days. Once we receive your package, we will refund your original payment method and notify you via email.

It may take up to 10 business days for funds to appear in your account, depending on your bank or card issuer. If you have returned multiple orders, it may take up to an additional 24 hours for your return to be processed.

We try very hard to accept all returns and they do not have to be in the original packaging. In the unlikely event that an item is returned in poor condition, we may need to return it to you.

You placed an order via ASOS Marketplace? In this case, please contact the seller directly to obtain a return address and return instructions.

Disclaimer: Our website contains links to websites owned by third parties; they are provided solely for your convenience. ASOSdoes not control these sites and is not responsible for their content or access to them.

The necklace was in a branded boxAsos and it suited me. On the same day, it was decided to return the dress.

On March 12, Saturday, I sent the dress back to the Russian Post office.
It was neatly folded and packed in the bag it came in. Form nestedAsos, was filled out: in the reason for the return, I indicated the number 6 “does not suit me.”

Than the form sentAsos, differs from the one that is on the Internet - in the original one everything is already filled out: order number, articles, name. You just need to enter the return reason code.

Also on the original Form the return address ( Asos, Barlby Road etc.) is made in the form of a sticker that can be peeled off and attached to the packaging in which you will send things back. Next to the address sticker on the form there is a sticker with a barcode and order number, I also stuck it on the Russian Post package in which the dress went to the UK. The form was included in the same package.
At the Russian Post office, it was necessary to fill out a customs declaration in two copies in English. It is very simple, there are examples on the Internet.

Sending a “small package” cost me 438 rubles. Since the product was not defective, this costAsos didn't give it back to me.

The tracking number was on the receipt, I looked at all the movements on the Russian Post website.

March 24th morning, fromAsosa letter was received that they received the goods back and are ready to return the money for it - 6160.47 rubles within 5-10 working days.

Special thanks to Evgenia.