MTS personal account. How to get a password and log in. MTS personal account
Do you want to independently maintain your number in the MTS network and manage various functions? Then you will need an Internet assistant, through which you can provide access to use all the services offered by your cellular provider. Such opportunities are provided by the MTS personal account service. Thanks to it, it is possible to carry out such operations as:
- Activate or deactivate options.
- Change tariff package.
- Find out what the balance is.
- Top up your account.
How to register in your My MTS personal account?
Registration occurs automatically upon receipt of an MTS SIM card.
How to log into your personal account
If you have forgotten your password, you can get a new one using the same method:
To quickly receive a login and password for your personal account, send an SMS with the word PASSWORD to the number.
In order not to remember the combination, there is another option - link your personal account to your social media account. Click on the icon of the selected social network when logging in. When you enter your username and password, the connection will occur. Then to log into “My MTS” you will not need a password.
Appearance of the main page of the MTS personal account
Sometimes you can’t get into the office if something happens network overload or adjustment work performed by the operator. Please try to log in again later.
If none of the described options worked, and you were still unable to get into your personal account, call the support service. Short number for the customer service center, federal: 8-800-250-0890. There are no connection or call fees.
- Go to the My MTS Personal Account section.
- Click on the link “Receive password via SMS”.
- Enter the phone number for which you want to receive the password.
- An SMS with a password will be sent to the specified number from number 3339. After authorization, you can change your password to another one that is convenient for you.
- Enter your password on the My MTS Personal Account page.
If you have forgotten your password or entered it incorrectly
If you forgot, just receive a new one via SMS. In your My MTS Personal Account, you can change your password in the Settings section. If you enter the password incorrectly 3 times in a row, access to your Personal Account will be blocked. To unlock, you will need to receive a new password via SMS.
Attention! When you go to your My MTS Personal Account from any device that allows you to access the Internet through the MTS network (phone, smartphone, tablet, iPad with an MTS SIM card or PC with an MTS-Connect modem, phone or iPad working as a modem, etc. .p.), you are automatically identified by phone number and immediately taken to your My MTS Personal Account.
How to manage multiple numbers
To add numbers of other MTS subscribers, friends, relatives, loved ones to your Personal Account, go to the “Settings” section to the “My Numbers” tab. In the “Linked numbers” block, click the “Add number” button and complete all the necessary operations. Please note, in order to link the number of another subscriber, you will need this subscriber’s password to his Personal Account “My MTS”.
What is the price
Using the My MTS Personal Account is free, you only pay the cost of traffic when accessing the Internet (including in roaming). Connecting and disconnecting services, as well as changing tariffs, are paid in accordance with your current tariff.
Using your Personal Account with a zero or negative balance
MTS subscribers can use their Personal Account with any balance. Only paid transactions that require a positive account balance are not available. For example, connecting services or changing the tariff.
Security and privacy
- Before entering your My MTS Personal Account, carefully read System Use Agreement
- All actions in the My MTS Personal Account are documented using certified equipment.
- Any actions performed under your password in the My MTS Personal Account are considered your actions.
- The inactivity time in one session of working with the My MTS Personal Account is 20 minutes. To continue your work session, re-enter your phone number and password.
- When exiting your My MTS Personal Account, use the “Exit” link. This will allow you to complete the job safely.
How to use your Personal Account
First you need to gain access, for this:
- Go to the My MTS Personal Account section.
- Click on the link “Receive password via SMS”.
- Enter the phone number for which you want to receive the password.
- An SMS with a password will be sent to the specified number from number 3339. After authorization, you can change your password to another one that is convenient for you.
- Enter your password on the My MTS Personal Account page.
If you have forgotten your password or entered it incorrectly
If you forgot, just receive a new one via SMS. In your My MTS Personal Account, you can change your password in the Settings section. If you enter the password incorrectly 3 times in a row, access to your Personal Account will be blocked. To unlock, you will need to receive a new password via SMS.
Attention! When you go to your My MTS Personal Account from any device that allows you to access the Internet through the MTS network (phone, smartphone, tablet, iPad with an MTS SIM card or PC with an MTS-Connect modem, phone or iPad working as a modem, etc. .p.), you are automatically identified by phone number and immediately taken to your My MTS Personal Account.
How to manage multiple numbers
To add numbers of other MTS subscribers, friends, relatives, loved ones to your Personal Account, go to the “Settings” section to the “My Numbers” tab. In the “Linked numbers” block, click the “Add number” button and complete all the necessary operations. Please note, in order to link the number of another subscriber, you will need this subscriber’s password to his Personal Account “My MTS”.
What is the price
Using the My MTS Personal Account is free, you only pay the cost of traffic when accessing the Internet (including in roaming). Connecting and disconnecting services, as well as changing tariffs, are paid in accordance with your current tariff.
Using your Personal Account with a zero or negative balance
MTS subscribers can use their Personal Account with any balance. Only paid transactions that require a positive account balance are not available. For example, connecting services or changing the tariff.
Security and privacy
- Before entering your My MTS Personal Account, carefully read System Use Agreement
- All actions in the My MTS Personal Account are documented using certified equipment.
- Any actions performed under your password in the My MTS Personal Account are considered your actions.
- The inactivity time in one session of working with the My MTS Personal Account is 20 minutes. To continue your work session, re-enter your phone number and password.
- When exiting your My MTS Personal Account, use the “Exit” link. This will allow you to complete the job safely.
How to use your Personal Account
First you need to gain access, for this:
A large number of cellular subscribers have no idea how to log into their Personal Account on the official website of the Mobile TeleSystems company. And some don’t even know about the existence of LC. But it provides a number of opportunities, in it you can see all the services and subscriptions active on the number and deactivate unnecessary ones, find out the status of the balance and transfer money to it, inquire about your tariff plan if you want to change it. Often, a company gives bonuses to a subscriber, but he does not know about them, because he cannot log into his personal account.
The Personal Account provides the ability to easily and quickly manage options.
Let's look at a simple example: a family has been using the communication services of the cellular operator MTS for a long time. The children used their mobile phones without the permission of their elders, and the balance was used up. Perplexed parents who knew how to use LC were able to see the costs. They were easily able to view account details and the history of outgoing, SMS, MMS and other services. And it became clear to them where the balance was spent.
With the help of a personal account, you can resolve many issues without contacting technical customer support, but sitting at home next to your computer.
Step-by-step instructions on how to log into your MTS Personal Account
Go to the official website of the company, which is located at: www.mts.ru. In the upper right corner, click on the inscription: “Personal account". In the drop-down window, click “Mobile communications". A page for authorization will appear, write your MTS number there. Then order the password, and in a couple of seconds it will be sent to your phone via SMS.
In order for the password to be sent to your mobile phone in a message, you need to enter the number again without the 8, repeat the code from the picture and click on the “Get password” button.
Then the following message will appear on the screen: “ An SMS with a password has been sent to the number". Wait for the message and enter the sent password in the special field. By clicking on the red “Login” button, you will see your personal account opening.
Questions that users often ask:
I can’t remember the password for my MTS Personal Account
If you have previously logged into your account, but now you cannot do this due to the fact that you have forgotten your password, then you can order it again there on the website and receive it via SMS on your phone.
SMS with password from MTS Personal Account does not arrive
If you have not received an SMS containing the password, then order again, because sometimes the system crashes and then the messages are not sent. And if you tried again, but the SMS still does not arrive, then you can come up with it yourself. For this purpose, send an SMS with the text “ 25 space, your created password» by toll-free number 111. It should consist of numbers, capital and small Latin letters, (at least 6 characters).
For example, As777buki. Write it down somewhere and try not to lose it. After sending a message with a created password, you will receive an SMS in response notifying you that it has been accepted. Then enter it into the authorization window along with your login and click “Login.”
I can’t log into my MTS Personal Account
If you are convinced that the entered data is correct and press the enter key, but an error is displayed, then try to receive new password or change the one you created and follow the steps described in the previous paragraph. If the new password does not work, then wait, as this error may occur due to work problems operator.
The SMS reception function is disabled, how to log into your MTS Personal Account
To enter your personal account, enter your mobile number and password, which will be sent via SMS when you order it on the website. Configure the SMS receiving function settings on your mobile phone.
An MTS subscriber may need to change the list of services, change the tariff plan, get a printout of calls, block a number, etc. It turns out to be extremely inconvenient to contact the operator’s salon for every reason. After all, not everyone can afford to spend a lot of time, nerves and effort to get to a cellular communication store, sit in line, brief a specialist, wait until he activates some services and disconnects others, and only then goes about his business.
It is much more convenient to do all this yourself and without unnecessary movements. For this purpose, the telecom operator organized the “Personal Account” service. You can get into it from the website www.mts.ru. In the upper right corner of the main page, you need to click the red “Login” button and select the desired option in the drop-down menu – “Mobile communications”, “Home Internet and TV”, “Satellite TV”, “Internet banking”, “Settings”.
Login to your personal account without a password
When you select “Mobile Communications” or “Settings”, the system will ask you to enter the mobile phone number whose information you need access to.
Next, you can enter a permanent password in the “Password” field. If it is not there, you need to figure out how to get the password to your MTS personal account. You should click on the link “Receive password via SMS” and enter the phone number in the appropriate field. A message with text will be sent to it. This is the new password. It must be entered in the appropriate field. Next, a captcha (a picture with symbols) will be displayed, the characters from which must also be entered into the appropriate window.
You can log into your personal account for “Home Internet and TV” or “Satellite TV” in a similar way. The login is the contract number.
If you lose your permanent password, you can receive it via mobile phone or email, your choice.
If you haven't received a message with your password on your phone, don't panic. Perhaps it was delayed somewhere and will appear later. It’s also not worth clicking on the link several times - the messages can all arrive at once, and it will be impossible to understand which one has the correct password. You need to enter the text carefully, taking into account lowercase and uppercase letters, as in SMS.
For Internet banking, you will not be able to obtain a temporary password through the website - you will have to call the operator.
What to do if you haven’t received your password
If you haven’t received an SMS on your phone for 30 minutes or more, you can take the next step - send a free message of the following type to number 111: 25 “space” “your password”. Example message: "25 Hello123". Your new password must contain at least one number and one capital letter.
In response, you will receive an SMS with a one-time password, which will be reset after you log into your personal account with it. Next, you will receive another message on your phone stating that “your password” (in our example, Privet123) will be assigned as a permanent one. If you receive another message, like “password change error,” then you will have to call the operator and solve the problem with his help.
To enter your personal account “Home Internet and TV” or “Satellite TV” if you do not have an SMS with a password, you should use an alternative - request that it be sent by email.
If the password is not on the email, and even in the spam folder, then you will have to call the operator.