The procedure for providing the “Video call” service. What's new Velcom what's new how to disable

With the "What's New" application you always receive the latest and most interesting news, the most popular and favorite melodies, and the best Java games.

The application starts working automatically after inserting the SIM card into the phone. Periodically after a voice call ends or sending SMS on the screen mobile phone announcements appear on various topics. Announcements contain information about subsequent paid ordering of content and its cost or an offer to subscribe to receive information. Announcements come free of charge. For additional information on the topic of the announcement or subscription, click OK. In response, you will receive a message revealing information on the selected topic or containing a link to the content. When subscribing to any category, the user of the service is sent an SMS informing about the activation of the subscription, its cost and method of deactivation. The ten most recent messages are stored in the service archive without filling the SMS inbox. You can view them in the phone menu (SIM menu - “What’s new” - Message archive). The application is controlled in the phone menu (SIM menu - “What’s new” - Settings).

The “What's New” service is available only to owners of SIM cards with a pre-installed application.

How to connect

Subscribers - individuals can activate the service:

• in the TA menu (except iOS);

Subscribers - legal entities can activate the service:

• via USSD request *404*3*4# call key;
• in the TA menu;
• by calling the company's help desk;
• based on the client’s application sent to e-mail or via ;

How to disable
When you disable a service, you must also disable all active subscriptions.

Disabling the service
Individual subscribers can disable the service:

• in the TA menu (except iOS);
• by calling the company's help desk;
• at A1 Sales and Service Centers or at the official attorney's office.

Subscribers - legal entities can disable the service:

• via USSD request *404*3*5# call key;
• in the TA menu;
• by calling the company's help desk;
• A1 Belarus community on Viber;
• based on the client’s application submitted to the company’s sales and service center or to the office of official attorneys.

Disabling subscriptions
Individual subscribers can disable their subscription:

• by calling the company's help desk;
• at the company's sales and service centers or at the office of official attorneys.

Subscribers - legal entities can disable their subscription:

• via USSD request *404*2# call key;
• via SMS to number 4050 (command "stop" to disable all subscriptions or see commands from the table below to disable a specific subscription);
• by calling the company's help desk;
• based on a client’s application sent by e-mail or through the A1 Belarus community on Viber;
• based on the client’s application submitted to the company’s sales and service center or to the office of official attorneys.

You can suspend the service for a while or refuse it completely either without leaving your home or when you visit the nearest office with your passport.

The application for deactivation indicates the passport number, telephone number, and the desired date for canceling the option.

If this is inconvenient, you can use the electronic assistant or simply call the contact center.

Reasons for refusing the Internet

Widespread transition to wireless communication forces 3G to lose ground. WIFI is more convenient and often faster. People most often refuse to access the Internet from their phone:

• if the owner is an elderly person, World Wide Web is not interested and does not want to pay for random keystrokes and accrued traffic;
• if the owner is a child and sits online for days on end;
• if you are planning a trip and don’t want to pay significant sums just to “check your email.”

How to turn off the Internet on Velcom on your phone?

To refuse service A written statement is required, written according to the template established by the company. You can apply for it at the Central Administrative Center or with the official partners of the operator.

When visiting the office, be sure to have your passport with you; disconnection or connection can only be made with the consent of the user. Make sure you have no debt.

How to fill out an application?

The client fills out the document himself or, if desired, a consultant will help him. The client's passport data, indication of the desire to terminate the contract, contact phone number, address, contract number, desired date for deactivating the option, date and signature are indicated.

Other ways to disable:

1. USSD command. Call at contact center it can be difficult because large quantity requests. The use of USSD commands is available around the clock, and if necessary, you can activate the option again in the same way. To disable the option, enter the command *126*1*1# call.
2. Phone call. You can contact a consultant, stating your passport details and your desire to refuse the service. Service number 411.
3. ISSA(network subscriber service). Access to it is granted to all new users. To set a password, dial USSD command*141*0#. Disable the option using the prompts electronic system. Changes will take effect within 24 hours after entering the request.

How to disable the service mobile internet 3G on your phone and give it up various operators, read .

Operator tariffs

Internet mobile:

Important. If you simply reset the settings without abandoning the option, and the service itself is provided by the operator, then subscription fee will continue to accrue.

The convenience of temporarily suspending services is the ability to resume service at the desired time independently. In the event of a complete shutdown, a new contract will be required.

UMTS-900 base stations have been deployed en masse in the capital since this year. Indoor 3G coverage (in low-lying city blocks, buildings in dense urban areas, ground floors) of Minsk is close to one hundred percent, the operator plans to create a guaranteed connection and stable connection speed for each home.

All major highways in the Brest and Gomel regions will have access to the technology; five UMTS-900 stations are already operating in Dzerzhinsk. A global update of the entire network is planned in May, which promises to improve the quality of reception. Completion of construction of the company's data center is promised in the fourth quarter of the year.

Operators cellular communications in Belarus take care of their subscribers and provide them with many necessary and useful services, one of which is “Voice Box” on Velcom numbers. After connecting it, the company’s client does not have to worry about missing any important calls, even if the phone turns off, or there is simply no way to pick up the phone in this moment. If a subscriber used the option for some time, and then wanted to disable “Voicemail” on Velcom, this is his choice and right. The information on how to disable Velcom’s “Voice Box” presented in this material is specifically for such clients of the company.

A function called “Voicemail” is available to subscribers using any Velcom tariff offers. You can use it for free if the standard option is intended, that is, when the client has not activated the “Plus” package.

The service works according to the following principle: the subscriber number is redirected to the Velcom company service phone. The user can choose the forwarding type independently: SIM card is not registered, subscriber does not answer, busy. To ensure that the call is forwarded if all required conditions are met, you can set the general type.

Why disable

Sometimes even a Velcom client who uses Voicemail all the time has to disable this service. For example, while you are within your region, calls are not charged per person for call forwarding. However, if he is in roaming, and if he has conditional forwarding enabled, he will have to pay double the cost - for both incoming and outgoing calls. This means that when a Velcom subscriber plans to go abroad for some time, it is better for him to disable Voicemail.

How to refuse Voicemail

In order to disable the option (it does not matter whether it is disabled temporarily or permanently), you need to cancel all forwarding on your phone. Instructions on how to disable “Voicemail” on Velcom:

1. A user with access to the subscriber information system Velcom can change the list of connected functions and disable what is no longer required.
2. Send the combination *441*1# from your mobile phone. If the operation is successful, the operator will disable the function and send an appropriate alert.
3. In the voice settings, which are located in general settings devices, it is also possible to disable and cancel the use of Voicemail.

Connecting to the service and listening to messages

If mail was disabled for some time, and then the subscriber decided to reactivate it, you need to access the Welkom option menu by sending the same USSD combination *441*1. After this, all that remains is to set up call forwarding to the Velcom service number +375296000210 according to the conditions described above.

Important! Also, the phone owner can leave a greeting or appeal to callers no longer than a minute long in “Voicemail”. You can do two, but the duration remains the same: for example, one will last forty seconds, and the second – twenty.

How to listen to messages

Messages are listened to in one of two ways:

1. Make a call to the service number.
2. Call the number public access– +375296000201, and then indicate a unique code with “#” to the authorization information and telephone number.

The described services are also available to those who are roaming.

Once the message has been listened to, the Velcom client can:

• save it by pressing button 3;
• remove by pressing button 5.

Email messages are deleted only after you finish working with Voicemail. Because of this, the subscriber has the opportunity to familiarize himself with them again by going to the optional menu.

Managing Voicemail on Velcom is quite simple: you can connect and disconnect it remotely, and you don’t need to submit any applications to the company’s office. If you do not want to use this function in principle, you can refuse it immediately after purchasing and installing a SIM card in your mobile device.

Sometimes bills for mobile communications are higher due to services that we do not need at all. 42.TUT.BY has compiled a list of the most common Belarusian tricks mobile operators and ways to avoid them.

We visited three Minsk mobile operator showrooms, connected new SIM cards, and then studied the “bouquet” of default services. At the same time, we decided to see what tariff plan the consultants would offer to an undecided buyer. To do this, we asked for “the most common tariff with calls and Internet.”

Please note that all services were connected absolutely legally with the consent of the subscriber. The problem is that an absent-minded person can notice an unnecessary paid service only six months after he “eats” a decent amount.

MTS

MTS did not impose a tariff: they showed a table with the SMART line and asked to choose it yourself. We took the cheapest “SMART light”, which offers 250 minutes of calls and 250 MB of traffic for 3.9 rubles per month (in the first months the monthly fee is lower and there are more bonuses).

Service " MTS TV» turned on the number itself. It allows you to watch TV channels using a smartphone and costs 26 kopecks per day (approximately 7.8 rubles per month). The first three months are free, after which the money begins to be debited automatically. The specialist at the salon said that the service was available, it was visible in the contract, and after the first connection, a cheerful SMS was also received with a reminder about the “bonus from the company.” True, we still did not ask to connect television.

When connecting the SIM card for the first time, “ Toning", which automatically put " Tune of the day" For some reason he chose a song with lyrics “take everything I have, just be with me here and now”. Fortunately, he was not going to write off everything - 47 kopecks for “Toning” and “Melody of the Day” every month. The first 30 days are free, then for money. True, for some reason in the online assistant the cost of both services is indicated as “0 rubles”, and I had to look for the real price and the button to disable it on a separate website.

The contract also included some “advertising mailings.” In fact it turned out to be " Stay in touch"- a mystical option that regularly sends SMS with advertising paid services. It's free, but the advertising messages are not what we expected from a new SIM card. It is impossible to find it in the Internet assistant. “For your convenience, the service starts working automatically,” explains the description on the website.

They don’t take money for this, but an inattentive person or child can accidentally answer the request and acquire a completely unnecessary service. By default, everyone has advertising; they can be disabled upon request. It is curious that other operators do not have such a “service”.

velcom

At velcom, as the “most common” one, they recommended the “About everything at once” tariff, which for 4.9 rubles per month gives 250 minutes within the velcom network, 250 SMS and 250 MB of traffic (the first months the monthly fee is less).

Automatically connected " Voice mail"- it works as an answering machine and sends SMS about missed calls. It itself is free, but there is one “but”: when someone calls you and comes across voicemail, this is charged as outgoing call for the caller. You don't notice - the operator is making money.

Service " Melophone" - a melody instead of beeps - fortunately, they did not connect us. True, the terms of service still state: “the service is automatically assigned upon concluding an agreement for the provision of telecommunication services at tariffs velcom plans» . For the first 30 days it is free, then it costs from 4 kopecks to 1.12 rubles per day.

The operator also has a service “ What's new", which “for your convenience, it starts working automatically after installing the SIM card in the phone”. Free service sends announcements of paid services - games, ringtones. Our SIM card avoided this fate, but there are many complaints about this service on the Internet.

How to disable

"Melofon" - *424# call

“What’s new” - via the online assistant or call center

life:)

In life:) “the most common tariff with the Internet” was understood as “the cheapest with the Internet” and they connected “S”, which for 6.5 rubles per month promises 2 GB of traffic, 100 minutes of calls to other networks and unlimited within the network.

“Included in the load” was the service “ 4G Fast and Furious 2 GB» for 2.6 rubles per month, which provides 4G traffic. The first month it is free, then it starts charging payments. Even in the salon, the consultant warned that the service was paid, and wrote directly on the contract how to disable it.

We did not find any “hidden” services in the online assistant. However, new life:) subscribers should be careful with monthly payments. The entire cost of the service package for a month is written off at a time. If you don’t have enough funds in your account (for example, 5 rubles, not 6.5), you will be subject to a “basic tariff” - paid calls within the network and very expensive Internet traffic. This will continue until there is enough money or until the account is empty.

How to disable

4G Fast and Furious - *110#

Internet subscription - anyone can get caught

All three operators have an active “Internet subscription” system - the ability to connect through a third-party website on the Internet paid service for 20 - 30 kopecks per day (about 4 - 6 rubles per month). You can subscribe to dating, erotic videos, games or movies - we didn’t dare check all of them.

The problem is that you can stumble upon “subscription activator” links completely by accident. You may inadvertently click on a banner or misspell the address of a popular service - and a paid subscription like “Airportal” or “Prank Portal” will be added on its own and begin to deduct money.