The Play Market gives an error 504. Common Google Play errors and how to fix them. Ways to solve the problem

Unexpected errors appearing in the operating room Android system in moments of interaction with digital store, arise quite often - the network is full of instructions for correcting crashes of the 911-918 series, out of memory error 101, problems with accounts 481 and updates not loading in the 927 series. And now there is a new problem, hidden under error code 504, and raising a whole collection of all kinds of questions .

And there are several reasons for this - firstly, the error code 504 appears in different cases, which are difficult to connect with a common theme. Sometimes problems arise due to incorrect authorization, sometimes due to incorrect time tracking. Secondly, there are also too many solutions, and some are quite difficult to systematize. Some smartphones are helped by a banal reboot, others – by restoring data from backup copy. And, since there are so many variations, it’s time to start taking action!

Reasons for the 504 error

If you describe possible options errors with code 504 briefly, the list is as follows:

• An unstable network connection, also disrupted by low speed, is not enough to download updates or any other information from Google Play;
• Incorrect date and time. The problem occurs due to an incorrectly selected time zone or an unexpectedly disabled mode automatic detection time;
• Overcrowded Play Market cache, shortage free space on internal memory due to a whole bunch of junk files or unused apk;
• Incorrect update operating system Android or the store as a whole, the need to repeat the procedure for unfinished actions;
• Problems caused by operation external card memory.

Ways to solve the problem

The list of problems described above will have to be solved in the same order. But before starting all the actions, you should definitely restart your smartphone (or tablet) and try to access the Google capabilities Play. Surprisingly, in 70% of cases problems are solved this way!

Unstable network connection

An unstable network connection can be fixed in two ways.

1. Firstly, using another Wi-Fi point(preferably not a public one, to which a whole collection of various devices is attached, but a private and personally created one. In this case, the chance of success is much higher);
2. Secondly, why not switch to 3G or LTE? Yes, for loaded traffic you will have to pay according to the price tag that is offered mobile operator, but it’s not necessary to immediately upload gigabytes of information? Three megabytes downloaded solely for the purpose of checking the functionality of Google Play is more than enough. If error 504 does not appear immediately after clicking the “Install” button, then the problem is definitely on the Internet.

date and time

Problems with incorrect date and time can be resolved in “Settings”, in the “Date and Time” section. This is where you will have to experiment. The first option is to trust the automatic capabilities of determining the time when connecting to the network.

If it was not possible to achieve the required accuracy, then it is better to uncheck the box and enter all the data manually, not forgetting to select the correct time zone (orientation to Moscow). Immediately after making your choice, save the changes and be sure to reboot. The changes will take effect only after the system is restarted, not earlier!

Cache full

Cache full for performance Google services affects too seriously, and therefore will have to be done manually (or automatically, using special utilities cleaning, like Clean Master, App Cache Cleaner, Power Clean, which, however, will have to be downloaded from third-party sources, like 4pda) to fix the problem of incorrectly used data. The steps are as follows - go to the “Application Manager”, find entries about the Play Market, Google Play Services and Google Services, call up the settings, click on the “clear data” and “clear cache” item. After the work done, reboot.

Other reasons

1. Did the above method not fix the error? This means that the problem lies in an incorrectly downloaded update. Therefore, in the same “Application Manager” section, click on the “Uninstall updates” item. Reboot. Then go to Google Play again and repeat the store update procedure;
2. And the last option is problems with the flash drive. The first way to deal with the problem is to free up at least 10% of the total memory (if 4 GB, then 400 MB, if 32 GB, then 3.2 GB, respectively). You can also delete unused applications, and films, and any other types of multimedia. If there is plenty of free space, but the result has not changed, then you should remove the Flash drive from the smartphone and try to access Google Play again - perhaps the problem is precisely external memory, and it is with her that the store is not able to interact.

Almost all Android users have at least once encountered the fact that when they try to download an application or simply launch the Play Market, an error appears under some number. In this article, we will look at solutions to almost all errors that you can find in the Play Market.

Error without number. If when jumping out an error it is not written serial number, then this is almost certainly a problem with Google Play Services. There are four ways to solve it, depending on the cause of the error.
The first thing you need to do is go to the “Application Manager”, find “Google Play Services” there and erase the application cache, going down a little.

If the cache clearing error does not go away, then uninstall the application and install it again. If this also does not help, then find the Google Services Framework application in the Manager and clear the cache.

If all else fails, then most likely your date and time are simply wrong, so the services cannot synchronize. Set the current date and time - everything should work.

Error 24 when installing the application on Android. This error occurs during re-installation. Installed files overlap with already installed ones, and an error occurs. To solve it, you will have to install additional application to obtain root rights. It's called Root Explorer and is distributed free of charge through the Play Market. In the application, you need to go to the Data section and delete the old files that you are going to replace.

Error 101. This is one of the easiest problems to solve. Appears when there is insufficient memory to install the application. All you need to do is erase the device from the memory unnecessary files so that there is enough space for the new application.

Error 194. This error occurred on older versions of the Play Market. But about a year ago a version was released where this error was fixed, so you just need to update the Play Market to at least version 5.9.12 or higher.

Error 403 access denied how to fix. An error appears when purchasing goods on the Play Market if you log into it from several accounts at once. To fix it, you need to log in from your main account, delete the purchased application and install it again. Error 403 play market in Crimea occurs for everyone due to Google sanctions of February 1. How to fix? Use a VPN or anonymizer when accessing the play market.

Error 413. Occurs when an application uses proxies that block application updates. You can remove this error by clearing the Google services cache.

Error 481. Occurs as a result of an account failure. To solve this problem, you need to go to accounts(s) as shown in the screenshots and delete your account. Then reboot the device and create a new one.

Error 491 when downloading from the market. This problem appears when the application cannot be installed or updated. The solution is simple. You need to clear the cache and Google Play Services data, reboot your device and re-create your account.

Error 492 in the play market it says that there is a problem with Dalvik ( virtual device for reading Java language). To fix the problem, try removing Google cache Play and Play Market. If the error does not disappear, there is no way out, you will have to reset to factory settings.

Error 495 in the play market occurs as a result of failures in Play apps Market and Service Framework. To resolve the error, you should reset the cache of these applications and, if this does not help, delete your account.

Error 498 appears when your cache is full, so downloading from the Play Market is interrupted. To fix the error, delete the cache of unnecessary files that take up a lot of space. Hint: the most space is usually clogged social media(VK, Facebook) saved music.

Error 504 in play market. This is a copy of error 495 - the same problem and the same solution.

Error 911 stands for various problems with authentication Wi-Fi networks. The first thing you need to do is erase the cache and clear the Play Market data. Then try connecting to another available Wi-Fi and continue the installation via mobile networks.

Error 919 simple means that the device has run out of memory. You just need to erase unnecessary music, videos, photos, applications and continue normal work.

Error 920 in the play market occurs due to problems with the Wi-Fi connection. To solve it, you just need to reconnect. If this does not help, then delete Google account and reboot your device. Also try clearing cache and Google services data.

Error 921 It pops up in the play market due to application installation being blocked. To remove the error, clear the Play Market and Google Service Framework cache. Then turn off and on the device.

Error 926. This is another server error similar to the previous one. Clear the cache of service applications and restart the phone.

Error 927 appears in the Play Market because you are trying to download or update the application while the Play Market itself is updating. Just wait until the update finishes.

Error 941 (942). Two identical errors that occur when there is a problem with the Play Market. To fix this, clear your cache, erase your Play Market data, and re-create your account to be safe.

Epilogue.
If you find any other error in the Play Market that is not reflected in this list, then simply clear the cache and data from Google services; create a new account. As practice shows, this method works in 80% of all errors.

When using your Android device, you have probably installed applications from the Google Play Market more than once and may have encountered error messages that appear when downloading or installing applications.

Select play market error code:

Most often, the error message contains only some numbers, without indicating the reasons for the occurrence of this error. So we can only guess what caused this error, especially since google does not provide official reference information on this topic. Let's look at some errors and possible solutions for them, based on the experience of users of the English-language forum xda-developers.

Play Market error 495

Error when downloading or updating the application from the Play Store.

Clear Google data Play Store - Settings > Applications > All tab > Google Play Store > Erase data. Do the same with Google Services Framework. Delete your google account (Settings > Accounts > Google > select and delete your account), restart your device, add your account again.

Play Market error 941

Typically, this error occurs during the application update process.

Go to Settings > Applications > All tab > Google Play Market > Erase data. Return to applications, find “Download Manager” and clear the data as well. After that, try downloading the application again.

Play Market error 504

The application cannot be loaded due to this error.

Most often, as in the previous case, clearing data for the Google Play Store and Google Services Framework helps.

Play Market error 491

Delete your Google account, to do this, go to Settings > Accounts > Google > select and delete your account. Reboot your Android device and add your account again.
Next, Settings > Applications > scroll to the “All” tab > look for Google Play Services > click “Erase data”, and then “Stop”.

Play Market error 498

Your device's cache is full. Delete unnecessary applications (Settings > Applications > select the one you need > “Delete”) and files on the internal memory. Especially those that take up a lot of space.

You can also clear the cache in Recovery mode(if it is installed on your device). In this case, boot into Recovery mode and select “wipe cache partition”.

Play Market error 919

The application downloads but does not open.

You have too little space left on your internal memory. Delete all unnecessary data: large applications, videos, music and other files.

Play Market error 413

Applications and updates cannot be downloaded.

Go to Settings > Applications > All tab > Google Play Services > Erase data, Stop. We do the same for the Google Play Store application and clear the cache of your Internet browser.

This error may occur if you are using a prosky server.

Play Market error 921

Can't download the app.

Try deleting the Google Play Store app cache. If it doesn’t work, clear all Play Store data (Settings > Applications > All tab > Google Play Store > Erase data). But keep in mind that this will delete all the app settings you have made before.

If this does not help, then delete your Google account, restart your device and add your account again.

Play Market error 403

The application could not be loaded.

Option No. 1 - You are in Crimea, where since February 1, Google has blocked downloading and updating applications from the Play Store. In this case, you should use one of the applications that provides access to virtual private networks (VPN). For example, Hotspot Shield VPN (can be downloaded from Ynadex Store).

Option No. 2 - use several accounts at once on one device to purchase applications. Log in to the Play Store using another account and download again.

Play Market error 923

The application cannot be loaded.

Remove your Google account from the device, delete all unnecessary files and applications, if Recovery is installed, make a “wipe cache partition”. Then re-register your account in the device.

Play Market error 492

The application cannot be installed or updated - error code 492.

Clear application data - Settings > Applications > All tab > Google Play Services > Erase data, Stop. And the same for Google Play Store. If this does not help, then do a factory reset - Settings > Recovery and reset > Reset settings. Just keep in mind that this will delete all your data located on the internal memory of the device.

Play Market error 927

Wait a while until the update process is completed. If after this the problem is not solved, then proceed according to the scheme already described above - clear the data for the Google Play Services and Google Play Store applications.

Play Market error 961

Problem installing the application.

Clear the cache - Settings > Applications > All tab > Google Play Market > Clear cache. If it doesn’t help, then select “Erase data” there.

Play Market error DF-BPA-09

DF-BPA-09 “Purchase processing error” is a fairly common error that may appear when trying to download an application from the Google Play Market and does not disappear when you try to download it again.

To get rid of the error, try clearing Google Services Framework data. To do this, go to Settings > Applications > go to the “All” tab > find Google Services Framework > click “Erase data”.

If that doesn't work, then go to play.google.com and try installing the app from there.

Play Market error 194

The application could not be loaded due to error (194).

An error occurs when trying to download or update an application via Google Play Market. Technical support Google reports that developers are currently working on a solution to this problem.

Here are some possible solutions from users:

• Disable the firewall application or ad blocking application (Adguard, etc.) and try installing the application again.
• Stop the Google Play Market application (Settings > Applications > “All” tab > Google Play Market > “Force stop”), disconnect and reconnect to wi-fi.
• Try downloading the application through another Google account (create a new one or enter a different one in your device settings).
• Connect to the Internet via a VPN client (Hotspot Shield VPN, Vpn One Click, Hideman VPN, PandaPow VPN, etc.).
• Clear the cache and remove Play Market updates (Settings > Applications > All tab > Google Play Store > Clear cache and Remove updates).

Update 08/17/15 — the developers report that in new version Play Store error 194 has already been fixed. The update should be available to users soon (no specific dates have been announced).

Also, you can download the latest one at the moment Google version Play Store 5.9.12 and update manually.

Error code 910

The application could not be downloaded, error code: 910 - usually occurs due to problems with placing files in external storage.

According to feedback from users who encountered this error, the most effective method solutions - remove the SD card, after which you need to try reinstalling the application. After successful installation, you can insert the card back.

The second option is to change the default data storage location in the smartphone settings (if available). To do this, in the settings in the “Storage” section, you need to set the default memory as “Device memory” or “Device selection”, if “External memory” was previously set there.

We hope our tips will help you resolve the error that appears.

If you were unable to resolve the Play Market error or you encountered an error not described in the article, write in the comments. Please describe in detail the essence of the problem (device model on which the error appears, Android version, etc.).

This error often plagues Android users. Once it appears, no matter how many times you click on the “Install” button, you will be denied. In this case, find “ ” or “Application Manager” in the settings and in the “All” tab find the Google Services Framework. Select this application and click "Erase Data". Then try installing the desired application again. If suddenly this procedure does not help, install the application using the web version of Google Play from another device. After this installation, the error should not appear again.

Error DF-BPA-09 "Error processing purchase"

Error 495

This error appears due to problems encountered while downloading or updating the application from Google Play. In order to get rid of it, you will have to delete Google Play and Google Services Framework data in the “Applications” settings tab. After this you should delete your account Google from your device, restart it and enter your account again in the Accounts settings menu.

Error 941

This error occurs when an application update is interrupted. To get rid of it, in the “Applications” settings tab, you should erase Google Play and Download Manager data.

Error 504

This application loading error can be worked around using the method already described above. Erase Google Play and Google Services Framework data.

Error 491

This error occurs when applications cannot be downloaded or updated. In order to deal with it, you will have to delete your Google account from the device, restart it and enter it again. After this, you should erase the data and stop Google Services in the “Applications” settings tab.

Error 498

This error occurs if your device's cache is full. In this case, you should delete unnecessary applications and files, and then restart your smartphone in recovery mode: by holding down the power button and the volume down button (for Samsung devices you need to add a Home button). In recovery mode, navigation is carried out with the volume buttons, and selection is done with the power button. Select "wipe cache partition" and confirm deletion.

Error 919

The application does not open after downloading? You just ran out of space. It's time to free him.

Error 413

The problem may be caused by using a proxy server. Erase Google Services and Google Play data in the Applications settings section. Clear your browser cache.

Error 921

If you are unable to install an app due to this error, first try clearing the Google Play cache in the Apps settings menu. If this does not help, erase all Google Play data there. If in this case the error does not go away, delete your Google account, restart your device, and enter it again.

Error 403

This error may occur if two Google accounts are used to install applications on the same device. The easiest option in this case is to select the correct account. Uninstall the problematic application and download it again. Clearing your search history directly from the Google Play Store can also help.

Error 923

This error occurs when there is a synchronization problem due to a full cache. To resolve the error, you should delete your Google account, then delete the cache from recovery mode using the instructions described for error 498. After all this, restart your device and enter your account again.

Error 492

This error, like many, can be resolved by clearing Google Services data from the Applications settings section.

Error 927

This error occurs when Google Play is updated. Just wait for the app store to update and try to complete the installation after a while. If you've waited long enough and the error still persists, clear your Google Services and Google Play data in the Apps settings section.

Error 961

If you encountered this error during installation paid application, first of all, take advantage of the return option Money for the purchase. After that, in the settings section that is already familiar to you, delete the Google Play cache, and if that doesn’t help, then the rest of the data.

Have you encountered other problems and know how to solve them? Share with us in the comments.

Based on materials from AndroidPit

Has this ever happened to you? Find an interesting application and try to install it, but when you click the “Install” button, you receive an error message. Quite annoying, isn't it? Therefore, we decided to compile a list of common errors, what they mean and how to fix them.

Solutions similar problems based primarily on own experience, as well as the forum moderators of their readers. If you encounter other problems with Google Play, please post them in the comments below and we will try to help.

Error DF-BPA-09 (Error processing purchase)

Solution:
This bug is specific to Google Play, so we hope it will be fixed soon. In the meantime, do the following:

• Open Settings on your device.
• Go to the “Applications” section and then to the “Application Manager”.
• Go to the “All” tab.
• Find “Google Play Framework” in the list and click on it.
• Clear application data by clicking the appropriate button.

Error code 194

• Open the Settings app > Applications > Application Manager.
• Go to the “All” tab and find “Google Play Services”.
• Click on it and then clear the data.
• Repeat this process, but this time select “Google Play Store” from the list of applications. Now try installing the application again.

Error code 495

Remove the Google account from your device, restart your device and add it again.

Error code 941

Solution:
Go to Settings > Applications > Application Manager > All > Google Play Store and click the clear data and clear cache buttons. In the same section, find “Download Manager” and clear the data and cache of this program. Try updating again.

Error code rh01 or rpc:s-5:aec-0

Solution:
Go to Settings > Applications > Application Manager > All > Google Play Store and clear cache and data. Repeat this procedure with Google Services Framework.

Another solution:
Try deleting your existing Gmail account, rebooting your device, and then adding it.

Error code 504

Solution:
Just clear data and cache Google applications Play Store and Google Services Framework from settings. Go to Applications > Application Manager > All and find them.

Another solution:
Try deleting your Gmail account.

Error code 491

Solution:
Remove your Google account, restart your device and add it again. Next, go to “Settings”, open the “Application Manager” item in the “Applications” section. In the “All” tab, find Google Services, clear their data and cache, and then force quit the application.

Error code 498

Solution:
The problem is that the cache partition on your gadget is full. Remove unnecessary applications and files, and then reboot into recovery mode. To do this, turn off the device, and then hold down the “Volume Up”, “Home” and “Power” buttons. This mode allows you to clear the cache and make full reset smartphone or tablet.

Select “wipe cache partition” using the volume buttons. Press the Power button to confirm.

Error code 919

Solution:
The problem is that the device does not have enough free memory, so delete unnecessary data, such as music, type of application.

Error code 413

Solution:
Find the “Applications” section in settings, go to “Application Manager”, and then open the “All” tab. Find the “Google Services” and “Google Play Store” applications in the list and clear their data.

Error code 921

Solution:
Try clearing your Google Play Store data and cache first, but if that doesn't work, then delete your Google account, reboot your phone, and then add it again.

Package file damaged

Solution:
Open Settings, go to Applications, then Application Manager. In the “All” tab, find the application causing the error and clear its data.

Another solution:
Try installing the application from the web version of the store or downloading it via a mobile connection rather than a Wi-Fi connection.

Error code 403

Solution:
Sign in to Google Play Store with the correct Google account. Uninstall the app that was causing problems and install it again by clicking the buy button.

Second solution:
Remove VPN settings. To do this, go to Settings > Other settings > VPN.

Fourth solution:
Create a new account and use it to log into the app store. Then, reinstall this application.

Error code 923

Solution:
Delete your Google account and unnecessary applications. The next step is to completely clear the cache through recovery: select “wipe cache partition”, and then reboot the device by clicking “reboot system now”. Don't worry, your data will not be deleted. Add your account again.

Error code 492

Note: If the problem is not resolved, then you need to clear the Dalvik cache. Start your smartphone in recovery mode by first turning it off and then holding down the “Volume Up”, “Home” and “Power” buttons. In the menu that appears, select “wipe cache partition” using the volume buttons to move, and confirm by pressing the power button. As a last resort, you can do a hard reset of the device.

Error code 101

Solution:
Remove old, unused applications.

Error code 481

Solution:
Remove your current Google account and add another one.

Error code 927

Solution:
Wait a couple of minutes until the Google Play Store is updated. If the problem persists, then go to the “Settings” application, move to the “Applications” section, “Application Manager”, and then go to the “All” tab. Find Google Services and Play Store apps here and clear their data and stop them.

Error code 911

Solution:
First, try clearing your Google services data. If that doesn't work, then try downloading the program by connecting to a different Wi-Fi network. You can also try downloading it using your mobile data.

Error code 920

Solution:
Turn Wi-Fi off and on, then try installing the app again. Clear Google Play Store data, remove updates, and restart your device.

Error code -24

Solution:
To resolve this error, you need superuser rights. Install Root Explorer, go to Data/data and find the folder there with the name of the application that is not downloading. Remove it and try again.

Error code pc:aec:0]

Solution:
Delete all synced accounts. Open settings, go to the section with installed applications, and find Google Play Store in the list of all. Delete its data and reboot the device and try again.

RPC Error Code:S-3

Solution:
Remove your Google account, then add it again. You can also try adding an alternative account.

If you have any other problem then comment and we will try to help you.

Updated 02/22/2017

Error code 975 on Google Play

Google Play Error Code 963 on Google Play

First solution
Try clearing the cache of the Google Play Store application, as well as the built-in download manager. Look for these programs in the Application Manager, where all installed applications are located.

Second solution
If this error is still present then now try to remove Google updates Play Store and then clear its data.

Third solution
Disable the card microSD memory. To do this, open the settings, go to the “Memory” section, and then click the “Disable” button. Now launch Play Store and try updating/installing the app again. If it works, then you can activate microSD back.

Fourth solution
An update error may occur due to the application being located on the memory card. Try transferring it back to your phone memory, and then update it through the market. If the process is successful, then you can transfer the application back.

Error code 944 on Google Play

Solution
Go to the Play Store a little later. This is a temporary problem, so you just need to wait a bit.

Error code 940 on Google Play

Solution
Sometimes all you need to do is restart your phone, but if nothing has changed, follow these instructions:

• Open “Settings”, “Application Manager” and find Google Play Store in the list. Clear this app's cache.
• Here, find the “Download Manager” application and clear its data.
• Do the same with Google Services Framework, Chrome and Hangouts.

Error code 924 on Google Play

Solution
Remove installed updates Google Play Store applications. After that try downloading required applications again.

Error code 906 in Google Play (for 906 and 963 the solution is the same)

Solution
If you have problems installing or updating apps, you need to clear your cache and Play Store data. If this does not help, then you need to remove its updates. If this does not clear this error, then try disconnecting the memory card and only then you need to repeat the installation/update process.

Error code 905 on Google Play

Solution
Open settings and go to the section with all the applications installed on your phone. Find Google Play Store there and uninstall updates, then wait a few seconds. Then give time for the Market to install these updates back and then the problem should disappear.

Error code 505 on Google Play

Solution
You need to find out which application has the same permissions as the one you want to install and then you need to remove it. To do this, you must find the APK file of the application you are going to install and then try to restore it using the tool Lucky Patcher. It will display an alert with the name of the program that is having problems. It, as you might have guessed, needs to be removed.

Error code 501 on Google Play

Solution
To solve this problem you need to clear the data of these apps: Google Play Services and Play Store. You also need to delete your Google account and then restart your phone. Now you can add your account again, but wait about 5 minutes until everything synchronizes (just don’t touch your smartphone). After this, the 501 error should not bother you.

Error code 497

First solution
Clear Market data: Open Settings, go to Applications, and then go to the All Applications menu. Find Google's app store in the list and clear data and remove updates.

Second solution
Disable the memory card through the memory settings and then try updating the application with which the error occurs. If it doesn't help or you don't use microSD, then check out the third solution.

Third solution
Unfortunately, this method requires superuser rights. With their help, you can remove a system application that does not want to be updated. Install the Root Explorer application from the application store, and then go to the system section of the phone (System/App). Here, find the application and delete the folder with it.

Error code 110 on Google Play

Solution
Just clear the Play Store cache. If the problem persists, then try installing the application through the web version of the application store.