Technical support contour external. Principles of work using skb contour. Filling out the questionnaire, transferring data about the organization

"Kontur-Extern" is an online system for conveniently filing a declaration with, Rosstat, PFR, FSS and all forms of me. As part of this service, all approved forms of documents are submitted to in electronic format certified by a digital signature (EDS) in accordance with modern requirements. Clients of the system can work with the service at any time, it is possible to import into "Kontur-Extern" documents drawn up in the user program.

User Installation Procedures

To start working in "Kontur-Extern" you need to install the system, this requires:

• A license that grants the right to use CIPF " CryptoPro CSP» (This license is included in the EDS certificate).
• Key carrier Rutoken.

The client receives all this when connecting to the Kontur-Extern system.

The installation instructions for "Kontur-Extern" consist of the following steps:

• System installation. Enter the address https://i.kontur.ru in the browser and agree to the pop-up offer to install the AddToTrusted program.
• Click on the "Next" button and then click on the "Install" button.

• EDS request. It is impossible to work with the system without a qualified EDS. Its installation is carried out using the Rutoken key carrier and an Internet connection.
• Copying a key container. This stage allows you to protect the user in case of damage to the key carrier. A copy made in advance will allow you to work with the system in the usual mode.

Login

In order for the user to be able to log in to the system and "Kontur-Extern" and start working, it is required to sequentially perform a series of actions, which are described below.

First of all, to enter the system and work with it, you must perform the following preparatory steps in sequence:

• The user's computer must have Internet access.
• The key media must be inserted into the computer.

There are two ways to log into Kontur-Extern: the user clicks on the shortcut that was placed on the desktop during installation, after which he enters the address http://www.kontur-extern.ru/ and clicks on the link "Login" located in the upper right corner of the page.

After that, you must select the region code, which is marked once, when you first log into the system.

For the Kontur-Extern system, the instructions for working with certificates are as follows:

• After activating "Login", you need to select the correct one on the certificate selection page.
• If an accountant has been using this program for a long time, then there is a large list of certificates for the organization, since the certificates expire every year. To clear the list and remove the revoked certificate, select it and click "Login". This action will remove the certificate.

When the "Install Components" window appears, select and click "Install Components"

After selecting the certificate, click "Login".

The "Questions and Answers" section is designed to help users of the Kontur.Extern system solve the problem that has arisen. The following question categories are available:

We recommend looking for the answer to the theoretical question that has arisen in the "Questions and Answers" section. If the available information is not enough, we suggest contacting technical support using the “Ask a Specialist a Question” service or by direct phone numbers - see “Our Contacts”.

Diagnostics

For solutions technical errors implemented diagnostic service. Service algorithm:

When entering the diagnostics, a message may appear asking you to install the AddToTrusted utility (or Kontur-Help-KE if you use a browser other than Internet Explorer). You must click on the "Download settings file" button and install it, wait for the process to finish and restart the browser. This utility will add the necessary domains to trusted sites and configure security settings for them.

2. Click on the "Start Diagnostics" button.

3. After completing the check, click on the "Perform recommended actions" button.

4. Select all items and click on the "Start installation and configuration" button.

If a rutoken is used as a key carrier, then you should disconnect it from the computer before starting the installation.

5. After completing the operation, select "Run diagnostics again" to check if the errors are corrected. In case of successful correction of problems, it is necessary to repeat the steps leading to the technical error - most likely, the error has been fixed.

6. If the proposed method does not resolve the error, you can go through the diagnostics again and send a request to technical support by clicking on the appropriate link.

7. After filling out the application, click on the "Send application" button. A specialist will contact you within two hours technical support at the given number.

Who should understand the principles of work with the help of SKB Kontur? – For those companies that wish to conduct electronic document management and conduct other operations online, without the need to generate additional paperwork.

Dear readers! The article talks about typical ways to solve legal issues, but each case is individual. If you want to know how solve exactly your problem- contact a consultant:

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Consider what kind of company it is, what software products it offers and what you need to pay attention to when working with them.

Nowadays, paperwork is gradually fading into the background, as there is an alternative - the use of programs that can be used to organize interaction with government agencies.

And here it is worth mentioning SKB Kontur. What is it and who needs the system?

Basic moments

Consider when the company was created and what it offers to its users.

What it is?

SKB Kontur is Russian company, which develops software for electronic circulation of documents, accounting and company management.

The head office of the company is located in Yekaterinburg. During its existence, the company has created more than 10 software products. The main product is Kontur-Extern, which is represented by the system electronic reports.

The company is currently developing a large information system, which will simplify accounting and systematize reporting in electronic form, when there is no need for paper forms.

The company was founded back in 1988. The company is developing programs for management and accounting, which simplify the interaction of the enterprise with government agencies and contractors.

The internal process becomes more transparent. The company can do without the execution of unnecessary paper documents.

EDI programs, electronic reports, portals for ensuring information security are also being created.

We list several software products that Kontur offers:

Functions performed

The goal of SKB Kontur is to save the company's employees from the need to generate paper documents.

For example, with the help of the Kontur-Extern system, reports are generated and sent to the authorized bodies - to the federal tax authority, the Pension Fund of Russia, Rosstat from any PC that is connected to the Internet.

The exchange is carried out instantly. And this is an opportunity to quickly send documents to partners, suppliers, remote departments. Access to information is available around the clock, as the system works online.

The services provided by SKB Kontur solve many problems that every enterprise faces. Services are provided:

Kontur provided a "single window" in the provision of web services. The work has 3 directions:

The implementation of the project for the development and development was carried out on the Microsoft platform.

Normative base

The SKB Kontur infrastructure platform, which was created on the basis of Microsoft technologies, is considered universal, as it is able to meet the needs of an enterprise using telecommunications resources in working with mass customers.

So the company provides services in accordance with the requirements prescribed in.

In accordance with this document, a company with more than 100 employees must submit via a telecommunications channel.

Features of the programs

Consider some of the nuances that relate to working with software products from SKB Kontur.

To enter the Personal Area, use the phone that was reflected in the questionnaire. That is, representatives of small businesses enter the system using a password that will be sent to the phone.


Photocopies of the following documents are uploaded to your personal account:

• identity cards;
• SNILS;
• applications for a certificate (according to the certificate, the client will use the program).

All documents that have been uploaded are checked by employees of the certification center of SKB Kontur. The verification will last up to 3 days, after which you will receive email address notification that the application has been processed.

If the application is rejected, they return to their personal account and upload all unaccepted certificates again. How to get into your personal account?

After registering in the program, you will be able to automatically log into your personal account Kontur-Extern.

How to install a certificate?

Acquisition of a certificate is carried out in any regional representative offices of certification centers of SKB Kontur.

Certification center SKB Kontur has developed a way to install certificates electronic signature. All components are installed automatically.

All that is required of you is to enter the portal and follow the prompts. The service will diagnose the subscriber's workplace and offer to install the components necessary for working with electronic signatures.

To install an EDS certificate, you should get special disks with software from the certification center.

The main goal is to select the necessary components and launch them correctly. This steel can be difficult.

Some turn to technical support representatives, while others decide to spend money on calling specialists. Able to simplify the task of a diagnostic service.

Performing system diagnostics

Thanks to the system, users can decide for themselves a number of technical problems in the process of applying the electronic digital signature certificate.

For example, a certificate cannot function due to an outdated software. Now, to fix the problem, go to the diagnostic service.

Video: Kontur.Accounting capabilities for 1C users

You will be provided with instructions on how to proceed. By regularly visiting the portal, subscribers will be able to find out if a software update is needed.

Owners of electronic digital signature certificates should not be technical experts. You also don't need to know how to properly install the certificate.

The diagnostic service will allow customers to avoid difficulties when solving problems, working with a certificate becomes more convenient.

Verification Center

Certification center SKB Kontur is the largest commercial certification center in the country. Since 2003, it has been issuing and maintaining electronic digital signature certificates.

More than 2 million certificates have been issued. More than 40 thousand samples are produced every month. All certificates are registered in the unified state register of the authorized federal service.

The certification center is part of the complex of centers of the federal tax service, the Pension Fund, the Social Insurance Fund and Rosstat.

The Center is accredited by the Ministry of Telecom and Mass Communications of Russia in accordance with the rules on electronic signatures.

The certificate issued by the UTs SKB contour is valid:

Certification Authority Benefits:

Support

As already mentioned, technical support is provided around the clock, seven days a week. The client can apply with his question by calling by phone, send a message by mail, ordering a call back.

The call goes to one of the 200 call center employees. Usually the duration of the call (and the resolution of the issue) takes no more than 7 minutes. The letter is processed for a maximum of 3 hours.

All calls are recorded, and conversations are recorded. And this allows specialists to resolve issues more quickly during subsequent calls. The subscriber is identified by TIN, KPP.

Program Benefits

It is worth noting the following advantages:

1. The company offers instant software updates.
2. Technical support on the official website is carried out continuously.
3. Expert webinars are held monthly.
4. Consultations are provided by phone, by e-mail by an expert in the field of accounting and tax accounting for program users.
5. Programs not tied to a PC. This means that you can use them anywhere you have internet access.
6. Most of the actions of accounting specialists will be automated.

The system is functionally complete and fully complies with the requirements of legislative documents. It can be adapted to the request of a particular organization.

Flaws

Although cooperation with SKB Kontur is characterized by the presence of many advantages, it is worth considering the fact that some risks remain.

Difficulties arise especially at the initial stages of work in new wage systems. Customers may have many questions. Users complain that a number of flaws pop up in the process of working with the program.

For example, if, when updating a digital signature, an employee makes a mistake in saving scanned documents, the program will not allow you to submit the next application.

In this case, you have to take the documents to the office yourself.

Before connecting to the Kontur.Extern system, you need to select tariff plan for legal entities , individual entrepreneurs or budgetary organizations .

Each tariff plan is distinguished by the presence or absence of types government agencies for reporting. Compare rates you can on the page "Comparison of tariff plans".

Also, when choosing a tariff, you need to pay attention to number of required forms tax declarations and financial statements, depending on which the corresponding reporting packages are provided for each tariff.

2. Filling out the questionnaire, transferring data about the organization

If you have any questions, we will contact you, but remember that only as accurate as possible Filling out the questionnaire will allow us to process your application as quickly as possible.

3. Bill payment

We send you an invoice for your chosen tariff plan and additional services (if necessary) and await payment. The time of crediting money to the account "SKB Kontur" - 1...3 banking days.

To speed up the payment offset, you can send us to email colored a scanned copy of the payment order with the bank's mark of payment.

4. Sending an application for a certificate after payment

After confirmation from SKB Kontur payment of your account, we create a form for sending an application for the issuance of a qualified electronic signature (QES) used to work in the Kontur.Extern system. You will need to personally download colored scanned copies of the documents of the person for whom the CEP will be issued (usually this CEO or chief accountant).

Draw your attention to!
To work in all services of the Kontur.Extern system, it is recommended to use a browser Internet Explorer.

Login to personal account (LC) used mobile phone , specified by you in the questionnaire .

In the LC you will need to upload colored scanned copies of the following documents:

1. Passport(first turn);
2. SNILS(insurance number of an individual personal account - pension insurance certificate);
3. Application for a certificate(the application must be downloaded directly to the personal account, printed, signed and uploaded back a scanned copy).

Draw your attention to!
Application for a certificate need to save in paper form. It will be required when signing the closing accounting documents.

detailed instructions for sending an application and uploading documents is on the website
Kontur.Extern at: http://www.kontur-extern.ru/support/faq/47/511
(please note the download requirements).

5. Checking the uploaded documents by SKB Kontur

The documents uploaded by you to your personal account (LC) are checked by employees of the SKB Kontur certification center. The check time is 1 to 3 days. You will be notified by email and phone that your application has been processed.

If the application is rejected, then you should return to the personal account and upload the unaccepted documents again.

6. Verification of uploaded documents on our part

When approval application, you need to provide us with the originals of the documents uploaded to your personal account to verify the identity of the person receiving the certificate. The addresses of our offices are listed on the "Contacts" page.

A message from skbkontur:“Your certificate is ready to be issued! To install it and set up a workplace, go to the website i.kontur-ca.ru»

7. Installing the Kontur.Extern system using a web disk

The web disk is located at: https://install.kontur.ru/ .

detailed instructions for installing the system using a web disk is located on the Kontur.Extern website at: http://www.kontur-extern.ru/support/faq/34/385.

During the installation of the necessary components, you will need to enter the 25-digit serial number of the CryptoPRO license. Serial number licenses will be provided to you by our service center.

After installing all the proposed components, you should restart your Internet browser. Now everything is ready to request a qualified electronic signature and install a certificate.

8. QEP request and certificate installation

detailed instructions at the request of the CEP and the installation of the certificate, it is located on the Kontur.Extern website at the address.

Contour.Extern is a web service with which you can prepare and send reports via the Internet to all regulatory authorities Russian Federation: FTS, PFR, FSS, Rosstat, etc.

10 reasons to choose Kontur Extern service:

• Only up-to-date reporting forms, because you do not need to track and install updates.
• Sending reports downloaded from any accounting program. And from 1C you can send reports directly using a special module.
• First time reporting because the built-in verification system keeps track of everything possible mistakes.
• Confidence that they reported on time. Confirmation of the date of sending the document comes instantly.
• Always up to date with the submission of a report, letters or requirements from regulatory authorities, thanks to email and SMS notifications.
• Reports to the inspection of any region, because roaming in Extern is free.
• Reports are not afraid of fires or viruses, because they are stored on secure system servers and you always have access to them.
• Easy installation of service components using a convenient web disk in a couple of clicks.
• Automatic correction of technical errors in the diagnostic service and 24/7 technical support 7 days a week in any convenient way.
• Access to numerous additional free services: unlimited extracts from the Unified State Register of Legal Entities / EGRIP, reference and legal system, financial analysis, electronic document management with counterparties and webinars on topical accounting topics.

Kontur Extern - sending reports quickly and without errors:
When reporting in External, you can be sure that the report will not be lost and will be delivered on time. It will be accepted the first time - the built-in verification system will track down possible errors already when filling out. And you don't have to install or update anything yourself - everything happens automatically. Technical support will answer any question quickly and competently at any time.

No need to install updates:
External updates itself, without taking away Internet traffic and your time. Forms and verification systems are always up-to-date, which means that the Federal Tax Service will accept your report the first time.

Follow the reporting of service organizations:
You no longer need to maintain spreadsheets in Excel and stick stickers on the board - follow the reporting of service organizations using an interactive spreadsheet in Extern. The pivot table is compiled and updated automatically according to the reporting history. With it, you can easily find out when which reports need to be submitted for each organization, and you can see the status of submitted reports.

Receive notifications of claims from the tax office
Receive requests from the tax office in time and respond to them electronically within the time limits established by law. This will avoid fines and blocking of the current account.

You can work from any computer by connecting with a login-password. Send requests for clarifications to the tax office, receive notifications of changes in legislation, request certificates, reconciliation acts, extracts and other documents.

SMS notification of the submission of the report:
Even if you are away from your computer, the SMS messaging service will allow you to always be aware of what is happening with the reports. Just mark in the "Settings" those workflows for which you want to receive alerts, and the information will be promptly sent to your mobile phone. You won't miss any important changes. If you wish, you can easily unsubscribe from the service or turn it on again.

Send reports to the Federal Tax Service directly from 1C:
You can prepare and send reports directly from 1C using a free module.

What is convenient for the Extern module for 1C:

• work and send reports to the Federal Tax Service in a program familiar to you;
• sent reports are available both from 1C and in External;
• correct reports directly in 1C.

Obtaining an extract from the Unified State Register of Legal Entities and EGRIP in one click:
Through Extern, you can order an extract from the Unified State Register of Legal Entities in a few clicks and receive open information about the counterparty. IN basic version service, you will have access to basic data about any legal entity or individual entrepreneur in Russia.