Beeline contact center how to contact the operator. How to call the Beeline operator - a free phone number. It will be useful to see

In Russia in the service market mobile operators There are several firms that are absolute leaders. These include Beeline, which provides communication throughout the country. Each such company necessarily has a free customer support center. The following describes how to reach the Beeline operator in different ways.

How to call Beeline

Consultation with the technical call-center of the company may be needed for a variety of reasons, ranging from problems with communication, Internet connection, ending with the clarification of the terms of the new package. Only an official representative will be able to give a complete and correct answer. The Beeline hotline works around the clock, communication with the dispatcher is provided through various services and services, which are described below.

Operator short number

The easiest and free option is to call short number operator Beeline. You do not need any funds in your account for this. From your personal mobile, you need to dial 0611 - and you will be taken to the operator's technical support menu. Next, the procedure is as follows:

• listen to the answering machine, it will prompt you to press one of the buttons that corresponds to the specific problem that has arisen;
• if your question does not apply to any of the items, do not click anything;
• after that, you will be transferred to a conversation with the dispatcher, who will assist you.

Request a call back

In some cases, the client cannot get through to a technical support employee due to a long queue at the service center, so you can leave a request with a request to call you back when a free dispatcher appears. To do this, you need to contact via dialing 0611, wait for the call, and then add another 1. This activates the “we will call you back” function, but it only works if there are no free employees of the center at the moment.

If there is access to the network, then the operator's website has the ability to request a call back through the contact form. To do this, you must specify your first and last name, contact phone number, email. In the comments, you must specify your question in order to speed up the consultation process. This callback option is not as fast as it is via short dialing.

Federal number Beeline

You can call directly to the federal number of the company, if the need arises. There are several options that are used when it is necessary to talk about a specific issue. Use these numbers for:

• find out how to solve problems with modems - 8 800 700 06 11;
• Internet settings on a mobile phone and problems arising with it - 8 800 123 45 67;
• suggest a solution to problems with home Internet, TV, telephone - 8 800 700 80 00.

How to call Beeline from a landline phone

There are situations when the smartphone does not work, and only a home phone is at hand. In these cases, the Beeline help desk is available at the city number +7 812 740 60 00. A conversation with an employee of the company takes place according to the scheme, as well as when calling from a mobile phone. First you need to listen to the answering machine, then either select the desired item, or wait for the connection with the dispatcher. You can also call federal numbers from a landline phone - this is another way to contact the Beeline operator.

How to contact Beeline directly

The company always tries to solve your problem without a live conversation with the operator, using online instructions by phone and on the website. The Beeline subscriber service receives a load that it is not always able to handle. On the part of the client, it often becomes necessary to find out the answer by solving a problem that the answering machine is not able to solve. In order not to waste time and not go to the office, you should know how to contact the Beeline operator directly.

SMS service

If the question is not very urgent, and you have time to wait for an answer, you can get in touch with the Beeline operator via SMS. To do this, write a message with your question and send it to 0622. This service is provided free of charge. Within 24 hours, your mobile phone will receive a response from the dispatcher in the form of the same sms messages. The service operates from 7 am to 1 am Moscow time.

Beeline chat with a specialist

There is another way to quickly contact the Beeline operator - a chat with a specialist. To do this, go to the company's website in the section with contacts. There will be a window with the name "Chat with a specialist", click on it. This is an online technical support in the form of a chat, where you must enter your details in order to talk with a representative. The answer has to wait, as a rule, no more than 2-5 minutes.

Whatsapp Beeline

This application has gained high popularity among smartphone users, so the company is given the opportunity to contact through it. To do this, you only need to add +7-968-600-0611 to your contact list. After that, you can correspond with the dispatcher and leave the conversation at any convenient time. Do not try to call this number because it is not intended for voice communication. The cost of the service is charged according to the rules of the application, Internet traffic is used for payment.

Video: Beeline support phone

The article describes how you can contact the Beeline mobile operator.

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Large number of users cellular communication they often ask certain questions that they are not able to solve on their own for natural reasons.

In order for subscribers to receive all the information they need, mobile operators, including " Beeline”, provide an opportunity to contact service centers for advice. In this review, we will discuss several options to communicate with consultants from the company " Beeline ».

There are three main options for contacting Beeline »:

1. By phone
2. Via website
3. By email

Communication with consultants from "Beeline" by phone

How to call the operator "Beeline"?

To contact consultants Beeline", necessary:

• Call number - 0611

After calling this number, you will be connected to an answering machine, which will give all further instructions. In particular, it will be necessary to press the button " 0 » on mobile several times after each voice message. After some time (this can take up to five minutes or more), you will be contacted by a company consultant.

The long wait is due to the fact that the consultants " Beeline» may be busy communicating with other customers, so do not hang up if they do not answer for some time. But still, if you do not want to wait for an answer, holding a mobile phone to your ear, " Beeline» will provide a special service – « We will call you back».

To do this, you need to call the number again 0611 and after answering the answering machine, click on " 0 ” twice with a two-second interval between them. Consultant « Beeline» will call you after a while.

In the absence of a SIM card from " Beeline» on hand, you can call the following numbers:

• 88007000611
• 88007008000 (for mobile Internet)

The call to these numbers is free of charge, and the company's employees answer calls faster than the short number indicated above. Consultants work 24 hours a day, 7 days a week. Call a specific office Beeline” is not possible, as well as direct communication with the company's consultants without the “mediation” of an answering machine.

In addition to calls to all these numbers, subscribers " Beeline» it is possible to send SMS messages with questions of interest to the same short number 0611 . After that, the company's employees will answer all questions.

Communication with the Beeline operator via the Internet

Contact consultants from " Beeline You can also use the official website of the company. For this you need:

1. Go on the website " Beeline »
2. Click on " Ask a Question» (upper right)
3. Next, click on " Chat with a specialist» (left)
4. Next, a window will open in which you can state all your burning questions. In addition, you must enter your number " Beeline”, name and captcha (special verification code)

How to contact the operator "Beeline"?

As a result, you just need to wait for the specialist from the company to answer you. With him it will be possible to discuss (by correspondence) your problem in more detail. If you need to talk to a consultant by phone, you will need to click on " Feedback” (above the item “ Chat with a specialist”), then indicate your number and ask a question. This number will call you back.

Communication with consultants from "Beeline" via e-mail

If you are in no hurry and can wait for a response from the operator " Beeline» within a couple of days, then it will be most convenient for you to send your question by e-mail:

• For mobile Internet, mobile communications and modem from " Beeline» — [email protected]
• For Wi-Fi connection questions - [email protected]
• For questions related to TV, wired Internet and landline phone - [email protected]

You can also contact the Beeline operator through social networks. On the official website of Beeline, contacts of social networks are presented (pictured below).

To do this, you need to enter the site, go down the page and click the button of the desired social network.

Video: How to call a Beeline operator?

Need help? The Beeline customer support service is available around the clock via the Hot Line numbers, through feedback, groups in social networks and in the Personal Account.

Toll-free number of the Beeline Mobile Subscriber Support Service:

Calls to the telephones of the "Hot Line" "Beeline" completely free.

How to call Beeline?

If you call an operator with mobile phone connected to the Beeline cellular network in any region of Russia, including Novosibirsk, Yekaterinburg, Nizhny Novgorod, Samara, Omsk, Kazan, Chelyabinsk, Rostov-on-Don, Ufa, Volgograd, Perm, Krasnoyarsk, Voronezh, Saratov, Krasnodar, Togliatti , Izhevsk and others - for free communication with the support operator, call the round-the-clock phone number help desk
to connect with the Beeline technical support operator. Beeline help desk operator?

To call Beeline from another mobile operator (Megafon, MTS, Rostelecom, Yota, Tinkoff Mobile and Tele2) or a city home phone, use free number telephone number of the 24-hour customer support center 8800 700 0611 .

You can call directly with the Beeline operator. Press 0 in the main menu or wait for the announcer to list all the menu items, after which you will be automatically connected to a call center worker.

Are you connected to Home Internet and TV from Beeline? For clients wired internet and digital television a separate hotline subscribers " Home Internet and TV Beeline.

For getting personal information on your subscriber account, be ready to provide the operator of the support service with passport data. Per connection paid services and options may be subject to additional charges, in accordance with the tariffs of the operator. The support service operator will inform you about the cost of all services before connecting them and debiting funds from the account.

Support number for calls from abroad and international roaming:

If you are in or across Russia, all calls to +74957972727 will be free of charge for you. At the same time, calls to the landline number of the contact center +7 495 7972727 from any other phones are charged in accordance with the tariffs of your telecom operator. When calling, be sure to dial the number in the international format, starting with the Russian code +7.

To provide personal information on the account, block the number, connect and disconnect paid services, be prepared to provide the operator Beeline 8800 support services your passport information.

Beeline employees can contact customers about marketing campaigns and personalized special offers from +7 499 2703650. Free federal number 8800 700 0611 not used for outgoing calls.

Not all Beeline users can figure out the settings on their own. Therefore, as a rule, they use the advisory help of the operator. The easiest and fastest option in this case is a call to a consultant or a message to the support service. So customers can easily get an answer to all the exciting questions related to communication services.

How to call the operator?

A call from a mobile phone is the most convenient and free communication option. support. You just need to dial the short number 0611, and after listening to all the menu items, select the appropriate topic and press the appropriate button. In the event that the client cannot make a choice, he will be able to contact the operator directly.

Calling the Beeline operator in roaming

When a subscriber is in roaming, he has the right to call a consultant free of charge at +7495974888 using a mobile or landline phone in any country. At intranet roaming, when the subscriber is in the territory of the Russian Federation, he can call the number. 88007000611 from the number of any operators or landline phone. This call free.

When planning a trip to another state, you need to take care of a favorable tariff plan in advance in order to contact relatives or friends. You can also find out information about the current tariff plans by calling 0611.

Call to federal number

• 88007000611 - telephone for USB modem functionality.
• 88001234567 - telephone for questions related to automatic or manual setting mobile internet.
• 88007008000 - phone for questions related to the operation of TV, the Internet and mobile phones.

Call from a landline number or another mobile operator You can contact the support service absolutely free of charge at the numbers: +78127406000, 88007000080, 88007000611. The operator may inquire about the subscriber's passport data, ask codeword, as well as a Beeline phone number. This information will help him quickly resolve problems with communications, bills or services. This means that all this data, including a passport, must be prepared in advance, before the call.

Other contact methods

The technical support line for Beeline subscribers is usually overloaded. Therefore, it is not always possible to contact the operator quickly. If the user has questions that require prompt decision, he can use other means of communication:

Write to email address beeline and get an answer to your questions in a few hours.

Go to the official website of the operator, and fill out the feedback form, get advice.

Also on the official website there is a special online assistant located on the right side of the page. There, in the window, you can write your questions and get an instant response.

Use the official Beeline groups in in social networks and get the necessary advice.

Register in your personal account on the official website.

Send your questions to the short service number 0622.

What issues does the Beeline operator solve?

By calling the technical support service, the user can ask any questions related to the operation of cellular communications and mobile Internet. As a rule, the consultant is asked about the conditions of their tariff plan or consulted on other tariffs. The specialist also helps to find out where the funds go from the balance, how to connect / disconnect the package of certain services.

Also, users will learn from the operator about new tariff plans, conditions, services and promotions. The subscriber, in case of blocking, loss, restoration of the SIM card, can also call the consultant. At the same time, the specialist service center, in order to identify the user's identity, can ask him a series of questions related to the SIM card. For example, when the subscriber started using the specified number, which tariff plan set, where he calls most often, etc.

In which case experts will not help?

The employees of the service center will not help the subscriber only if it is not possible to identify his personality or if the questions are related to the work of other mobile operators. In all other cases, the operator will always provide advice and help in resolving many issues related to the work of Beeline.

Operator Competence

Each client of the Beeline operator can use a huge number of services and options, which is a relatively good practice. The company's specialists are highly qualified professionals who fully own all the necessary information to provide advice to customers. They will always help in resolving all issues, as well as tell you about ongoing promotions and special offers companies. In addition, Beeline operators quickly respond to all user comments, showing their high level of professionalism.

Thread to the operator in roaming

Very rarely there are moments when a subscriber has a question that he himself cannot answer and needs the help of an experienced specialist.

If you could not find the necessary information on the Beeline website and you also could not figure it out in your personal account, there is only one solution left - call the operator.

What questions will it help to solve and how to call the Beeline operator directly should each user of the services of this mobile network. Usually a company representative helps to deal with:

The purpose of the consultant is to find the right solution to the client's questions and help him.

To contact Beeline, dial the short number 0611. Next, you need to follow the instructions of the voice menu. Listen carefully to all the points, perhaps in some of them there will be a solution to your problem.

If your difficulties do not belong to any of the categories listed by the autoresponder, you will be asked to contact a company representative. Press the appropriate button and wait for your turn on the line.

Usually the wait takes from 5 to 20 minutes, but on busy days, for example, on Friday evenings, it can be longer. Calls to 0611 are free from all Beeline Russian SIM cards.

* - return to the main menu, # - listen to the information about the previous item again, 9 - listen to the last message again.

How to call a beeline operator from another operator or from a landline number

If you need to call a consultant from a landline phone or a SIM card from another cellular company, you need to know other federal numbers. Since 0611 free only with Beeline.

Which phone to call depends on the issue that needs to be resolved:

• 8 800 700 21 11 - in case of problems with settings and correctness wifi work internet on a sim card.
• 8 800 700 06 11 – in case of difficulties encountered with setting up, installing and maintaining the Beeline USB modem.
• 8 800 700 80 00 - home television, internet and telephone from a cellular company.
• 8 800 123 45 67 - in case of difficulties in setting up and connecting the mobile Internet.

Calls to all of the above numbers are not limited in time and are free of charge from any number and even from a landline phone.

How to reach the operator in roaming

While roaming within the Beeline network by Russian Federation call free of charge on 0611 and 8 800 700 06 11 AND PRESS 0 - to solve any issues and problems with the quality of communication, financial transactions, tariffs and services from Belline, Internet and roaming.

AT international roaming there is another telephone for communication with subscribers technical support– +7 495 974 88 88 . All calls to this mob. are not charged from Beeline SIM cards even when the user is outside the Russian Federation.

Other ways to contact the operator

Would you like to choose another way to contact technical support? It's possible!

1. Anyone can receive answers to their questions by e-mail. Describe your situation in detail and send the text to [email protected].
2. Especially for self-service of subscribers, the company's developers have created the Personal Account service. In it, without the help of a specialist, you can replenish your account, check the balance of your SIM card and the balance of package services, change tariffs, disable and activate services and subscriptions, order packages of minutes, SMS, MMS, Internet traffic and much more. Follow this link https://my.beeline.ru/login.xhtml and register your account in your personal account in order not to waste extra time on those situations that you can resolve on your own.
3. Want to save time? Describe the situation in SMS and send it to 0622. The answer will also come in the form text message. This phone is served from 7:00 to 22:00 Moscow time.
4. When waiting for a response in case of a large queue, use the option "We will call you back." To do this, while waiting, press the number 1 on the keyboard and you do not have to hang on the line.
   As soon as your turn comes up, the consultant will contact you. Just keep your mobile handy and wait for a call.
5. Visit the official website of the company http://moskva.beeline.ru/customers/contact-page/ and in the right corner you will find the “Any questions?” box.
   Click on the "Feedback Form" item and fill in all the necessary data, as well as describe your problems and wishes. You will receive a response to the email address you provided.

It turned out that there are at least 10 various ways in order to dial Beeline: by phone, via SMS and feedback form, via the Internet and via Personal Area. Choose the most convenient and fastest way for you!