Boxberry asos. Asos return of goods: how to send goods through Boxberry. The rules are taken into account

Shopping in online stores can be called a new generation of shopping. Many trading platforms offer you, without leaving your home or office, and sometimes right on the road, to purchase new clothes for your wardrobe, household appliances, gadgets and other goods. And if earlier, at the time of the formation and development of such a business, it was still dangerous to order something, now it is difficult to imagine life without it. But sometimes purchases even from trusted stores like the international Asos store have to be returned - the wrong size arrived or the style didn’t fit, or it happens that the product was found to be defective. In this case, it is possible to return the item received and receive a full refund of its value.

Which items can be returned?

The Asos online store provides for the return of goods for almost any category of all products presented in the catalogue. And it doesn’t matter the reason why the buyer decided to return the purchased item - according to the legislation of the Russian Federation and the policy of the trading platform itself, this may be a requirement for the exchange of defective clothes or accessories, as well as refusal of the ones they don’t like. Since the client cannot try it on or see it in person before paying for the order, the seller is sympathetic to returns, but sets some rules for this.

Thus, it will not be possible to return products that are marked with a plus sign (+) in the general catalog. There are few of them and, in particular, these categories include underwear products that cannot be returned to regular stores. This is determined by the relevant list established in addition to the law on consumer protection.

Asos purchase return policy

To return goods from ASOS, you will need to keep the tags that were attached to the purchase. They must not just be attached to the parcel, but attached to the product in its original form. If you have torn the packaging so that it is not possible to restore it, this is not so significant, because the most important thing is not to have time to cut off the tags, but they are attached to absolutely every product, and representatives of the trading platform subsequently identify their product using them.

The online store allows 28 working days for the buyer to send back the purchased product. The first day is considered to be the next day after receipt, which must be confirmed on the website. After this period, you will no longer be able to exchange the purchase for a similar item of a different color or size, or make a claim regarding the poor quality of the parcel.

The policy of the online store implies the exchange of a returned item only in one case - if it came to the buyer defective, and he wants to receive the same, but of high quality. In other situations, the exchange or return should be discussed with the support service, but most likely, the site representatives will agree to pay the full cost of the product.

One circumstance should also be taken into account. The Asos store often holds discounts and promotions, which may then affect the amount of funds returned. So, if several items were purchased, the total cost of which implies a discount, then when you return one of the items, it will already be at its full price. And at the same time, as stated in the return rules, the entire discount amount will be deducted from this figure, and as a result, the amount of the long-awaited monetary compensation may be much less than expected.

Since the main office of the trading platform is in the UK, when returning through the post office, the buyer will have to pay a considerable postage cost. The exact amount will depend on the dimensions and weight of the package or box. If an item is returned that is not suitable for subjective, personal reasons, then the cost of postage falls on the shoulders of the buyer. In the event of a forced refusal of a product due to its poor quality or defect, Asos promises to reimburse not only its cost, but also the cost of shipping - for this, in feedback you will need to send a photo of the receipt, a scanned or electronic version of it.

Today, there are two ways to return goods received from the Asos online store. The first is mailing, which is regarded as regular mail to a recipient in another state, but with some differences in the form of special declarations. And the second is through boxberry, which are specialized points for returning goods back to online stores. There are more than a thousand such offices throughout the Russian Federation, and they all work every day, seven days a week, and you will need to find out about holidays on a case-by-case basis.

The first step before directly sending an unsuitable or defective item is to contact support and notify it of your intentions. The buyer should indicate the reason for the return, and if necessary, attach a photograph of the product, which shows the existing flaw. Next, wait for a reaction from Asos representatives, in which they agree to reimburse the cost of the product and its shipping (the latter, as stated above, only if there is a defect).

While waiting for a response, it would be a good idea to familiarize yourself in detail with the return rules, since they may change over time due to changes in the online store’s policy. It also defines the conditions for the delivery of each category of goods.

Once the response is received, you need to fill out the return form. Asos includes such a form in each box with a parcel, but in case of loss or damage, it can be downloaded without problems on the official website of the online store and filled out electronically or manually.

Now all that remains is to pack your purchase and head to the post office. Once again, you should check the safety of all store tags, without which the administration may refuse a return. All parcels there are very carefully checked by a special commission, which determines not only whether the goods belong to their store, but also as a result of which the defect appeared, and accordingly, whether the buyer’s requirements can be satisfied.

In any city, it is preferable to contact the central post office. There you are more likely to find competent employees who may have already encountered similar situations. They will provide you with the necessary forms to fill out and advise you on how best to forward the parcel. As the experience of other buyers testifies, the most successful option is a land parcel, which has its own track number and will not get lost either in Russia or abroad. To send it, you will need to fill out a form on the package itself indicating in English personal data and information about the addressee, as well as two copies of customs declarations. These declarations can also be found on the Russian Post website under number CN 23; they are intended specifically for returning purchases to foreign online stores.

Declarations are prepared as follows:

• First, indicate the addressee to whom the parcel will be delivered and the addressee sending it. This is done only in English.
• In the fields below you must enter information about the parcel - what exactly is being sent, in what quantity and at what total cost.
• The tenth column only requires you to put a tick or cross next to the “Return of goods” or “Exchange” option.
• At the very end you have to sign and date the declaration.

In order not to make a mistake with the address, you should copy it from the return form of the trading platform - there it is indicated in English, and the buyer only needs to carefully transfer it to both copies of the declaration and to the form that will be attached to the parcel package. In addition, the recipient's country must be indicated on the parcel in Russian - Great Britain.

This is where the sequence of actions ends for those who simply did not like the purchase. Those consumers who are faced with a defect will have to send checks to the store to reimburse postage costs. To do this, you need to take a high-quality photo that clearly shows what the payment was made for and the total cost, or scan it. Usually representatives react very quickly and promise to send a money transfer within the next 24 hours. True, it can take up to 10 days to reach a Russian citizen’s bank account.

Then all you have to do is wait and track your parcel. As soon as it is received, a notification will be sent to your personal account on the website. And soon another message - that the store has sent money to be refunded, or a replacement item, if this option was agreed upon by the buyer. The money will arrive on your bank card in a few days.

Returning online purchases through Boxberry

You can return a purchased item completely free of charge - this service is provided by boxberry return points for goods purchased online.

The return process in this case will take place on the corresponding page of the Asos website. You need to log in and go to the tab that offers a cancellation of the received purchase. There will be instructions to follow.

First of all, fill out the return form - your data, as in the case of the postal declaration, must be entered in English. However, it is advisable to fill out personal information in Latin immediately upon registration, because this is what the store requires for sending out orders. And to return, just copy the required fields.

You will also need to indicate on the form the items to be sent - information about them (description, number and cost) can be copied from the letter that was sent by email after payment for the order. This is a kind of invoice, which it is advisable to save not only until you receive the parcel from the store, but also until it is completely checked. Only when the buyer is convinced that the product meets his wishes and has no flaws can he delete the letter.

The next step is Asos offers to choose which of the boxberry points closest to the client’s location will be convenient for him to take the returned order. The selected office must be ticked, and you must also confirm your desire to send the parcel for free. Here again you will have to duplicate the return form, but in Russian letters, including the name of the trading platform. After sending the request, you will receive a message indicating your personal parcel number; you need to save it.

With this number and a scan of your passport, you will need to go to the online shopping acceptance point. The returned item must be packaged in a plastic bag, not a box - you can buy it at the post office, which will be cheaper, or give the order to Boxberry employees so that they can pack it for an additional fee.

There will be no declarations to fill out, since the office employees themselves will download and print everything from the submitted request. And in subsequent calls to return purchases to Asos, everything will go even faster, since the buyer’s data will be saved in their database.

After this, again, you need to wait. Usually the process of sending and receiving takes about two weeks, after which the store received a notification that it had received the package and sent money or a replacement item. Money will be credited in the same way as the order was paid for - to a virtual wallet as soon as possible or to a bank account within another 10 days.

The necklace was in a branded boxAsos and it suited me. On the same day, it was decided to return the dress.

On March 12, Saturday, I sent the dress back to the Russian Post office.
It was neatly folded and packed in the bag it came in. Form nestedAsos, was filled out: in the reason for the return, I indicated the number 6 “does not suit me.”

Than the form sentAsos, differs from the one that is on the Internet - in the original one everything is already filled out: order number, articles, name. You just need to enter the return reason code.

Also on the original Form the return address ( Asos, Barlby Road etc.) is made in the form of a sticker that can be peeled off and attached to the packaging in which you will send things back. Next to the address sticker on the form there is a sticker with a barcode and order number, I also stuck it on the Russian Post package in which the dress went to the UK. The form was included in the same package.
At the Russian Post office, it was necessary to fill out a customs declaration in two copies in English. It is very simple, there are examples on the Internet.

Sending a “small package” cost me 438 rubles. Since the product was not defective, this costAsos didn't give it back to me.

The tracking number was on the receipt, I looked at all the movements on the Russian Post website.

March 24th morning, fromAsosa letter was received that they received the goods back and are ready to return the money for it - 6160.47 rubles within 5-10 working days.

Special thanks to Evgenia.

For a very long time I was looking for an outfit for a friend’s wedding in regular stores, I couldn’t choose anything, and literally 2 weeks before the date of the event I decided to order something online. Therefore, I definitely needed to receive the items as quickly as possible; there was already very little time left for delivery; I could not wait for the items to arrive by regular delivery. I decided to do this: order several different outfits to choose from (3 skirts, 3 tops and a dress) so that the total amount of goods exceeds 8000 rubles. and express delivery turned out to be free (otherwise it would have cost 1500 rubles). Here's my order:

The order was placed on August 19 (Saturday), and I received it on August 28 (Monday). Delivery took approximately 5 business days.

After receiving the order, it turned out that 2 skirts and a top were too big for me, and I didn’t really like the color of the dress. The rest came up. I sent back what didn’t fit using the free return service through boxberry. I'll tell you about the return procedure in more detail. You must fill out the Rebound return form on the website. We fill out the form in Russian letters. I took the description of the goods from the website from the “My Orders” section, where purchased goods are displayed. The article number is written on the bags in which the items were placed. There are several tabs, fill everything out, and at the very end the number will be displayed, which you will need to present to the boxberry employee. Next, fill out the form that was included in the parcel. The names of the goods are already included in it; you need to indicate the reason for the return by putting in the appropriate numbers. I put the returned items in the same bags in which they were placed. Next, we take these things and the form to the boxberry point. Everything related to parcel packaging will be done for you by boxberry employees. You can put the returned item in an inside out Asos bag, I read that someone was allowed to send it in the same bag. But personally, a boxberry employee told me that I needed to buy a new package; it cost no more than 50 rubles. The employee gave me a piece of paper confirming that they had accepted my items and warned me that it was better not to throw it away until I received the money. The parcel is assigned a track number, you can track it on the ASOS website. 3 weeks passed from the moment of dispatch (August 29), and on September 18 the goods were delivered back, and I received money to my PayPal account (I paid for the order through it). It turns out that only a month passed from the date of placing the order to the date of the refund.

An important and pleasant point: the cost of delivery was not deducted from the refund amount, i.e. it remained free, despite the fact that the actual amount of the order became less than 8,000 rubles after the return. They gave me back exactly what the items cost.

I was pleased with both the quality of the items and the terms of delivery/return. Everything works clearly and conveniently.

Every customer who makes purchases on the virtual shelves of online stores has at least once in their life been faced with the issue of returning an incorrectly sized, defective or erroneously ordered product back to the store.
Today we will focus on the procedure for returning goods from one of the most popular online stores among customers around the world - ASOS.com.

• Official store website:

Typically, the reasons for returns are either mistakes on the part of the buyer himself, or from the store side.

IN Items can only be returned to ASOS within twenty-eight days from the moment the buyer receives his parcel with the order.

Items can only be returned to ASOS within 28 days

Items can only be returned to the store in the condition in which the buyer received it, that is, in the original packaging, all tags must be in place, not cut off, items must be clean, neat and unworn.

Please remember that each item is carefully checked upon return.

Products that have a (+) sign next to their name cannot be returned.

2. Exchange of goods Asos (Asos)

For residents of the Russian Federation, Ukraine and Belarus it is possible only return goods. Products cannot be exchanged. If you made a mistake with the size or color of the product, you will need to place a new order after returning it.

All necessary documents for returning goods - "Invoice" are located directly in the package with the received order. If you lose these documents, don’t worry, you can always get them in the “Personal Account” of a registered user or fill everything out manually.

Refundable clothes best to send postal service small package by ground transport, which will save on postage, but It is better to send shoes in a parcel.
Note: A small package is an international mail item containing product samples or small items of a certain size and a weight limit of up to two kilograms. It can be simple and custom.

Please remember that until the return parcel reaches the ASOS store warehouse, the buyer is responsible for its safety.
That is, you need to choose a reliable postal service and pack the parcel so that the goods are not damaged during the journey.

Please note that at ASOS you can place several returns from different orders in one parcel, packing everything separately in bags and attaching all the accompanying documents to each.

You must obtain all supporting documents confirming the shipment of the parcel from the postal service. If suddenly the package is delayed in transit for more than twenty-one days from the date of dispatch, you will have proof of your shipment for the store’s customer service.
As practice shows, from Russia, depending on the region, parcels are delivered to the UK within twenty-one days.
Shipping address for returns to the store: ASOS, Park Spring Road, Grimethorpe, BARNSLEY, S72 7GX UK.

The integrity and safety of returned goods is checked at the store's warehouse within 24 hours. After carefully checking the goods, the store will transfer the money to your account. If any item fails inspection, it will be sent back to the buyer.

3. Returning unsuitable goods to Asos

So, step by step procedure regular product return — due to buyer(size, style, wrong color, wrong fit) - looks like this:

— we carefully pack the goods back into exactly the packaging/cellophane bag in which the goods came to you in the parcel. If suddenly the packaging is lost, which is not very good, then you need to use a regular plastic bag.

— take the invoice and make a mark in the “Refund” return column – a tick (V).

— in the column with the reason for returning “Reason Code”, indicate the reason with the corresponding number:
1. in real life the item looks different from the picture on the website;
2. ordered several sizes of the same product (more than one);
3. the parcel arrived later than expected;
4. poor quality/defects, defects;
5. does not fully correspond to the description on the site;
6. this thing doesn’t suit you (it doesn’t fit you well);
7. the item received is not the one that was ordered in the store;
8. The parcel was damaged during shipment;

- if the documents were lost, after downloading, fill in all the information in Latin letters, and do not forget to indicate the order date “Order Date” and the corresponding order number “Order Number”.

Note: For normal returns, no cover letter is required for ASOS customer service.

— pack the parcel and go to the selected postal service, where, after filling out the necessary shipping documents in Latin letters, arrange for the parcel to be sent. Remember, if possible, as not all postal services allow this, to peel off the sticky square with the recipient's address from your return form and stick it on the outside of the package. If you were not allowed to stick it on, no problem, fill out the data in Latin and add the order code, which is indicated in the lower left corner of the same sticker, which will significantly speed up the process of processing your return.

Shipping cost Sending parcels to the ASOS store is not cheap and, as a rule, depends on the weight of the parcel itself.

Note:In case of a normal return due to the fault of the buyer, the ASOS store, like any other online store, does not compensate the buyer for the cost of shipping the return of the goods.

- after the relevant store service has verified the return of the goods, the buyer is notified in writing that the funds will arrive in the buyer’s bank account within 5-10 working days. But, as practice shows and reviews from many buyers, depending on the bank, the money goes to bank accounts within one to two weeks.

4. Returning defective goods to Asos

Procedure returning goods due to the fault of the ASOS store(defect or defective item, you were sent the wrong item that you ordered), differs slightly from the steps we previously described.

In this case, your communication with store representatives will begin with a written request to the store support service in one of the most convenient ways for you: by email [email protected], through the “Contact us” form or via Twitter or Facebook.

In your letter of appeal, you must indicate the reason (defective or wrong product ordered), the full name of the product, article number, indicate what defects are present and where (or which product you ordered and which one you received) and attach a confirming photo.

Next, you wait for a response letter from ASOS and follow the recommendations sent: make a return or keep the item due to minor defects, the store can send you a return form (postage) and/or a personal discount code for your next order.
After which you collect the parcel, fill out the necessary documents, as well as the form for the return of postage in Latin, and put it in the parcel.

Draw your attention to that you can scan this form and email it along with your mailing receipt. In this case, you will receive a refund for postage immediately, or if you include the form in your parcel, you will receive a refund when it arrives at ASOS.

5. Asos Return Postage Refund

If you had to return an item due to the fault of an ASOS store, your postage costs for sending the goods will be reimbursed by the store.

Finally, I would like to note that the customer service at the ASOS online store is very friendly and competent; do not hesitate to ask them any questions you may have. If you are still not satisfied with their answer, you can ask us questions, we are always ready to help you figure it out.

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