“Library and information activities” and the training profile “Information and analytical activities. Some issues of creating information centers on the basis of municipal libraries Structure of information and analytical activities of libraries

Some issues of creating information centers on the basis of municipal libraries

[Consulted by O.L. Savranskaya, State Counselor Russian Federation 1st class]

A. The tasks of local governments in providing information services to the population. In accordance with the Constitution of the Russian Federation, the bearer of sovereignty and the only source of power in the Russian Federation is its multinational people, who exercise their power directly, as well as through state authorities and local governments. Authorities provide representation of the interests of the population and act on their behalf. Citizens of the Russian Federation have the right to participate in the management of state affairs.
Based on this, the activities of state authorities and local governments should be transparent to citizens. The population should receive information about these bodies and officials, their plans and results of activities, at least in order to be able to adjust these activities, and also take into account the results obtained when forming state authorities and local governments.
Citizens are interested in and should receive information about the use of available resources that are the property of the population of the relevant territory.
In accordance with Art. 24 of the Constitution of the Russian Federation, state authorities and local self-government bodies, their officials are obliged to provide everyone with the opportunity to familiarize themselves with materials that directly affect their rights and freedoms, as well as reliable information about the state of the environment.
In addition, the Constitution of the Russian Federation guarantees everyone the right to freely receive information in any legal way and establishes that human and civil rights determine the activities of government bodies.
Thus, state authorities and local governments have the responsibility to create conditions for the population to receive information. It should be noted that in this area the competence of state authorities and local governments is not fully delineated. At the same time, this responsibility falls to a greater extent on local governments as they are closest to the population. Based on this, creating conditions for the population to receive information is one of the tasks of local governments.
There is another significant aspect of the interest of local governments in timely and sufficient informing of the population about the activities of the authorities. The fact is that the success of local reform, the reduction of social tensions, effective solution issues of local importance by local governments largely depend on the support of the population; overcoming various kinds of difficulties is possible only by relying on citizens, on social movements that understand and recognize the need for local self-government.
At the moment, the very existence of local self-government in the Russian Federation largely depends on the attitude of citizens towards this institution of the state. To educate and attract citizens, it is necessary to create an all-encompassing information field, active propaganda is needed, reaching every resident of a given territory.

B. Organizational structure of information support for the population. To ensure the provision of information, it is necessary to determine the organizational structure of information support, its functions, competence, rights and responsibilities, and, if necessary, develop software for a public information system.
The creation of information centers for the population is possible in several ways. These can be independent non-profit organizations established by local governments as the sole founders or jointly with other persons (both legal and physical). It is possible to assign information support functions to existing municipal institutions. It is possible to create conditions for the emergence of commercial organizations in this area. Municipal institutions themselves can create such information centers.
Each of these methods has its pros and cons. Thus, the creation of independent commercial information centers does not require costs from local governments. However, in this case, a commercial structure will require significant costs for the creation and acquisition of information, as a result of which the prices for the services of such organizations will be significant, and local governments cannot influence the tariff policy of these organizations, which may lead to a limitation in the availability of information for everyone citizens. In addition, the provision of information about the activities of local government bodies, including the promulgation of regulatory legal acts, through these structures is possible only upon the conclusion of a civil law agreement between local government bodies and the named commercial structure for the implementation of a municipal order, and the corresponding payment for the work performed at the expense of local budget funds. A commercial organization, unlike municipal institutions, cannot be given mandatory instructions, assignments for performing work, the costs of providing information services cannot be reduced through the use of municipal property, the information resource created by this commercial organization will not be municipal property. At any time, this commercial organization may, by decision of its founders, be liquidated, reorganized, and may also change its scope of activity.
When a non-profit organization is created by local governments together with other founders, the positive thing is the attraction of additional resources for the creation and operation of this organization, as well as the lack of responsibility for the obligations of this organization on the part of the founders. At the same time, costs are required from the local budget or the transfer of municipal property to the organization for the creation of the organization, as well as costs for the acquisition of information resources. Just as in the previous case, the created information resource will not be municipal property, local government bodies will not be able to regulate prices and tariffs for the provision of services by this organization, it will be necessary to conclude an agreement to provide information to the population about the activities of local government bodies, publish information, provide information services to local governments.
The creation of information centers as independent economic entities by municipal institutions is limited, since municipal institutions cannot dispose of the property assigned to them and property acquired from funds allocated to them according to the estimate, as well as invest those transferred from the budget cash in the creation of organizations. Thus, an institution can be the founder of a new organization only if it has income from permitted business activities or property obtained through such activities, and contributes it to the creation of other organizations, for example, foundations, autonomous non-profit organizations, etc.
Based on the above, the basis of the organizational structure that provides information to the population and provides information services to local governments in municipalities should be municipal libraries as publicly accessible centers of cultural, information, educational and educational work. It is necessary to move away from viewing libraries only as cultural institutions. In fact, among other things, libraries are an information and analytical service, and can become centers of social and business information, educational centers, including those providing services for access to distance learning programs, training centers for those who seek to obtain a new qualification, to find a job .
Public libraries are valuable sources of information, provide information support for business, and are a place where local history materials and information about the cultural and historical heritage of a given area are collected. The library is also a cultural center for the local community.
In the context of developing information technologies, public libraries are called upon to provide equal opportunities for access to information to those who do not have the means of such access.
The Federal Law “On Librarianship” states that the activities of libraries guarantee the rights of individuals, public associations, peoples and ethnic communities in Free access access to information, free spiritual development, familiarization with the values ​​of national and world culture, as well as cultural, scientific and educational activities. The importance of libraries for the population is emphasized by the fact that the privatization of municipal libraries, including the buildings and premises in which they are located, is prohibited.
Federal legislation entrusts local governments with ensuring guaranteed funding for the acquisition and preservation of municipal library collections and the implementation of citizens' rights to library services.
The originally intended functions of libraries as information and educational institutions today perfectly meet the needs of both the population and local governments. For the most part, libraries have significant information resources, but are not always sufficiently equipped with the necessary organizational technology. At the same time, the costs of providing necessary equipment libraries will pay off due to the fruitfulness and effectiveness of joint work to ensure the interests of local government, the formation of the civic position of the population, a positive image of the authorities, attracting additional resources, and expanding the scope of paid services. Moreover, when creating information centers based on libraries, the total costs will be significantly lower than when creating new information structures.
Libraries have enormous information capabilities. This is primarily due to the fact that there is a network of institutions not only in Russia, but throughout the world, ensuring the availability of information exchange and its accumulation. The library system has established horizontal connections, which allows it to replenish, enrich and expand existing information resources, use, disseminate and promote the experience of other municipalities, which can bear fruit in its own municipality. The presence of vertical connections makes it possible to attract additional information through regional and federal libraries, including foreign information, the demand for which is currently growing.
It is also very important that libraries employ qualified personnel capable of systematizing information, and this is one of the keys to the success of informatization. A municipal employee, an elected official of local government, the population needs information, but they do not always provide it in full, where it can be found, what is the complete list, and how to organize its search. Information services in local governments will only be effective when, along with information systems specialists, they also employ specialists in the field of librarianship. Creating such a specialized system from scratch is expensive. At the same time, when transferring the functions of information support to local governments and the population to libraries (municipal institutions!), one can obtain the effect of optimizing management structures. Savings in funds appear, which can be used to maintain and expand the same municipal libraries.
Previously, the Administration of the President of the Russian Federation and the Government of the Russian Federation, in their information letter No. A4-10002Pk dated September 23, 1997, recommended, on the basis of municipal libraries, to organize the collection, storage and provision for use of documents and materials on local government issues, making libraries centers of the information support system population and local governments. A number of constituent entities of the Russian Federation and municipalities have adopted relevant regulatory legal acts establishing the mandatory transfer to municipal libraries of copies of adopted regulatory legal acts of local governments and the procedure for providing this information to the population, individuals and legal entities. In this way, one of the principles of local self-government is implemented - the transparency of its activities.
It should be noted that along with official publication, for local government there is also the concept of “publication”. If in a large city promulgation without publication is practically impossible, then in small municipalities, in rural areas, providing citizens with the opportunity to freely familiarize themselves with documents is the basis for the entry into force of a normative legal act.
The presence and provision of acts of local government bodies in municipal libraries for citizens to familiarize themselves with is one of the forms of publication, as well as a guarantee for citizens to receive information about the activities of local government bodies. This procedure for promulgating legal acts must be enshrined in the charter of the municipality. At the same time, the charter defines the body responsible for transmitting information for publication, the deadlines for providing information, responsibility for their compliance and the reliability of the information. The regulations on this local government body establish the regulations (procedure) for the creation, receipt, passage, transmission, storage and provision of information, its updating, form and necessary details, responsible persons (structural units).
Libraries, as municipal institutions, perform part of the functions of local governments in the field of culture and providing information to the population. They also create conditions for the realization of the interests of the population in these areas, and this, among others, is the purpose of the creation and activities of local government bodies. Local government bodies do not exist for themselves, not in order to fulfill what is indicated from above. Their main, main task is to ensure the realization of the interests of citizens.

IN. Regulation of the creation and activities of information centers, rights and obligations of the founder and municipal institution. Municipal libraries are municipal institutions created by the owner to carry out managerial, socio-cultural and other functions of a non-profit nature and financed by him in whole or in part.
The owners of municipal libraries are municipalities. In accordance with the Civil Code of the Russian Federation (clause 2 of Article 125), on behalf of municipalities, local government bodies can, through their actions, acquire and exercise property and personal non-property rights and obligations within the framework of their competence established by acts defining the status of these bodies. Such acts are the Charter of the municipality, regulations on the relevant local government bodies or regulations of the named bodies. These acts, in addition to other powers of the owner, determine which bodies act as founders of municipal enterprises and institutions, who and how transfers property to these organizations for economic management and operational management, respectively, controls its use, and also sets prices and tariffs for goods and services provided by municipal enterprises and institutions.
The authorized body of local self-government the founder of municipal institutions has the right, in accordance with the Civil Code of the Russian Federation and the Federal Law “On the General Principles of the Organization of Local Self-Government in the Russian Federation,” to determine the goals, objectives, directions, conditions and procedure for the activities of these institutions, to give binding tasks, instructions to institutions, including on performing the functions of information centers, to appoint their leaders, approve charters, and hear reports on their activities. The founder is obliged to bear the burden of maintaining this property, i.e. provide funding for municipal institutions, including funds for the development of the activities of these institutions.
The authorized local government body transfers certain municipal property to the institution for operational management, determines its purpose, exercises control over its use, has the right to seize excess, unused or misused property and dispose of it at its own discretion.
For the most part, municipal libraries became the property of municipalities in the process of delimiting property objects in accordance with Resolution of the Supreme Council of the Russian Federation of December 27, 1991 No. 3020-1 “On the delimitation of state property in the Russian Federation into federal property, state property of republics within the Russian Federation Federation, territories, regions, autonomous region, autonomous districts, cities of Moscow and St. Petersburg and municipal property", by Order of the President of the Russian Federation of March 18, 1992 No. 114-rp "On approval of the Regulations on determining the object-by-object composition of federal, state and municipal property and the procedure for registering property rights,” as well as acts of the relevant Councils of People’s Deputies of the above-mentioned territories and (or) acts of Councils of People’s Deputies of districts and cities.
In the future, the creation of municipal libraries and information resources of municipalities can occur through the creation of new property, including the establishment of municipal organizations, acquisition, receipt as a gift, transfer of social objects, in particular departmental libraries, from enterprises and organizations, acceptance into the municipal ownership of ownerless property, and other legal means, including through forced seizure for municipal needs in judicial procedure private property objects.
As noted above, the privatization of municipal libraries, including the buildings and premises in which they are located, is prohibited, and therefore both the municipal institutions of this type and their property must be included in the register of municipal property not subject to alienation, which is an essential guarantee of maintaining municipally owned information resources belonging to libraries with the right of operational management.
A municipal institution is subject to state registration and is considered created from the date of making the corresponding entry in the unified state register of legal entities. It is necessary to note that in accordance with the Federal Law “On State Registration of Legal Entities”, existing municipal institutions must, before January 1, 2003, submit to the state tax inspectorate for the relevant territory the registration authority the following information:
full and, if available, abbreviated name;
organizational form;
the address at which communication with the legal entity is carried out;
method of creating a legal entity (creation or reorganization);
information about the founders;
last name, first name, patronymic and position of the person who has the right to act without a power of attorney on behalf of the legal entity, as well as passport data or data of other identification documents, and taxpayer identification number, if available.
A municipal institution operates on the basis of a charter approved by the authorized local government body by the founder. The charter must define:
name containing an indication of the organizational and legal form (municipal institution) and the nature of the activities of the legal entity;
its location, i.e. the location of its permanent executive body, and in its absence, of another body or person having the right to act on behalf of the legal entity without a power of attorney;
the procedure for managing the activities of the institution, including the formation of a board of trustees or supervisory board, other bodies; their powers, the procedure for interaction with the management body (bodies) of the institution;
subject and goals of the activity. When creating an information center for the population on the basis of a library and entrusting it to libraries additional functions regarding information services to citizens and local governments, it is advisable to include these provisions in the charter;
the procedure for appointing or electing the bodies of the institution;
information about branches and representative offices;
sources of property formation, including information resources;
the procedure for making changes to the charter of the institution;
the procedure for using property in the event of liquidation of an institution;
responsibility of the institution and the founder for the obligations of the institution;
the procedure for interaction with the founder and other issues in accordance with current legislation and regulatory legal acts of the municipality.
The institution is headed by a director appointed by local authorities in the manner prescribed by the Charter or regulatory legal acts of the municipality. In addition to the sole manager, other bodies (controlling, advisory, governing) can be created, for example, boards of trustees or supervisory boards. The board of trustees may include representatives of local governments, specialists in the field of management, information technology, representatives of the media, commercial enterprises working in the field of information services to the population and other persons interested in the creation and operation of information centers. The creation of a board of trustees of an institution can help improve the efficiency of the institution and attract additional financial and material resources.
The founder transfers the necessary property to the institution, including information resources, with the right of operational management. Possession, use and disposal of property assigned to an institution with the right of operational management, including the property of municipal libraries, is “targeted” and is carried out only in accordance with the goals of the institution, the tasks of the owner and the purpose of the property. The institution does not have the right to alienate or otherwise dispose of such property.
The municipal budget approves the cost estimates of municipal institutions, since the owner of the institution provides its financing. Moreover, if libraries are entrusted with the functions of providing information to local government bodies, as well as the population about the activities of local government, funding is possible in two areas: culture and informatization.
In accordance with the Budget Code of the Russian Federation, municipal libraries, as budgetary institutions, spend budgetary funds on remuneration of employees; transfer of insurance contributions to state extra-budgetary funds; travel and other compensation payments to employees; payment for goods, works and services in accordance with approved estimates or under concluded municipal contracts, including payment for the acquisition of information, organizational equipment, payment for services for providing access to information resources, for example, the Internet, legal information bases (Consultant, Guarantor , etc.) and other goods, works and services.
With the permission of the owner, municipal institutions can carry out income-generating activities, be participants in business companies and investors in partnerships. Institutions have the right to be participants and founders of non-profit organizations, including uniting into associations (unions). The latter can play an essential condition in the development of cooperation, division of labor, and increase in the volume of information provided. However, it is necessary to pay attention to the fact that when creating commercial and non-profit organizations, the institution can make contributions only with certain property (funds). These funds are, as mentioned above, income received from income-generating activities permitted by the institution, property acquired from these incomes, as well as extra-budgetary funds that come to the independent disposal of the institution and are accounted for on a separate balance sheet.
The right of a municipal library to engage in income-generating activities must be enshrined in the institution’s charter. When creating an information center within the library structure, tariffs for the center's services are approved by local government bodies in the manner determined by the charter of the municipality or regulatory legal acts of the representative body of local government.
Grants may be sources of material resources and funding for information centers. Currently, many grant-giving organizations, both foreign and Russian, allocate funds for the development of information services. Municipal libraries can participate in competitions and receive appropriate grants, which will contribute to the development of library-based information centers.
Funds from income-generating activities are taken into account on a separate balance sheet of the institution, as well as in the estimate of income and expenses of a budgetary institution and are reflected in the revenues of the corresponding budget. Municipal library in accordance with clause 6 of article 161 of the Budget Code and clause 2 of art. 298 of the Civil Code of the Russian Federation is independent in spending funds received from extra-budgetary sources and from carrying out income-generating activities. At the same time, municipal institutions, like other non-profit organizations, can direct funds from business activities only for statutory purposes, i.e. only to solve those tasks that were determined by the founder when creating the institution. Thus, the funds received by the information centers will be used to develop these centers and expand the scope of information services.

G. Organization of providing the population with information in municipalities. For local government bodies, based on the above tasks, it is important to begin systematic work to increase the level of awareness, legal culture of the population and municipal employees on issues of local government, organization of the life of the municipality, and participation of the population in the implementation of local self-government. For this purpose, it is necessary to organize the collection, storage and provision for use of documents and materials on issues of government and local government, making libraries the centers of the information support system for the population and local government.
The legal basis for such work can be information support development programs adopted in the municipality, or, at a minimum, a regulatory legal act (acts) on the organization of information support for the population and local governments (information support regulations).
The goals of information support development are:
ensuring the rights of citizens to free access to information;
ensuring transparency of government activities, including the use of resources;
increasing the level of awareness and legal culture of the population and municipal employees;
ensuring the participation of the population in the implementation of local self-government;
preservation, use and development of historical and cultural traditions;
dissemination of positive experience;
activation of social activity of citizens;
information support for the processes of democratization of society, building the rule of law, economic and social transformations, increasing the professionalism of management;
increasing the educational level of the population, elected officials of local government and municipal employees.
To achieve these goals, the following tasks must be solved:
creation of public information centers on the basis of public libraries;
implementation of normative legal regulation in the field of information support for the population and local governments;
analysis of the system of formation, preservation and use of municipal information resources, completeness and reliability of information;
conducting an inventory of information resources and means for their storage, processing, transmission;
formation, preservation and development of municipal information resources;
conducting an analysis of the information needs of the population;
development of a system of information services;
creating conditions for access to information databases;
organization of systematization of information resources and creation of a reference bibliographic apparatus;
development of information technologies for obtaining, storing, and providing information databases, application programs for the named tasks, input and output data formats;
determination of information components that are brought to the attention of the population without fail; provided mandatory at the request of residents; not subject to provision to the population;
organizing the transfer of necessary information about the activities of local governments to information centers;
creating conditions to ensure “feedback” between the population and local governments;
creating conditions for attracting additional and saving existing resources to ensure the activities of information centers;
organization of training in the field of information support for the population;
regulation of information exchange processes between local governments, information centers and the population;
organization of effective control over the activities of the information provision system.
The following information must be brought to the attention of citizens:
I. Information about the rights, freedoms and responsibilities of a citizen.
1. The Constitution of the Russian Federation, Federal laws, Constitutions (Charters) and laws of the constituent entities of the Russian Federation, Resolutions and Determinations of the Constitutional Court of the Russian Federation, governing documents of the Plenums of the Supreme and Supreme Arbitration Courts.
2. Regulatory legal acts of public authorities (Edicts of the President of the Russian Federation, Decrees of the Government of the Russian Federation, regulatory legal acts of federal executive bodies registered with the Ministry of Justice of Russia, Decrees, Decrees of heads of constituent entities of the Russian Federation, Governments, Administrations of constituent entities of the Russian Federation).
These documents come into force upon their publication. In this regard, local governments must ensure the availability in libraries of publications that carry out official publication. It is also desirable to provide libraries with the ability to access legal information systems.
3. The charter of the municipality, regulatory legal acts of the representative body of local government, the head of the municipality, other bodies and officials of local government.
These documents also come into force after their publication (or promulgation).
4. Results of the implementation of municipal programs.
5. Information on budget expenditures to ensure the rights and freedoms of citizens.
6. State minimum social standards (after their adoption), state and municipal social norms and standards as the quantity and quality of government services that every citizen can receive, their financial expression.
Local government bodies must transfer an official copy of the above-mentioned legal acts and other information to municipal libraries, thereby ensuring the realization of the right of citizens to information affecting the rights and freedoms of citizens. Frequency of provision of information on items to libraries 4, 5, 6 must be established in the charter of the municipality or other regulatory legal acts (representative body of local government, head of the municipality).
7. Draft normative legal acts of local government bodies and officials, including those introduced by way of people’s law-making initiative, to provide citizens and their organizations with the opportunity to discuss these projects and make proposals on them.
II. Information about local governments and their activities (“political” information).
1. Information about the election results (who was elected, % of those who took part in the vote, % of votes cast for candidates (lists of candidates), identified violations, information about elected candidates, etc.).
2. Information on the formation of local government bodies (executive and administrative, control, advisory, territorial, etc.), on the filling of municipal positions in the municipal service.
3. Programs of the head of the municipality, elected deputies, parties and public associations that received mandates in local government bodies.
4. Annual information on the state of development of the municipality, projected results and tasks facing local governments.
5. Reports of elected officials, including on the implementation of their programs and orders of voters (the frequency must be established by the charter of the municipality or a regulatory legal act of the representative body of local government).
6. Orders from voters received during the election campaign.
7. Work plans of local self-government bodies, including plans for rule-making work.
8. The main tasks, functions, rights and responsibilities of local government bodies and elected officials, as well as contact information for citizens (telephone numbers, address, place, hours and days of reception of citizens).
9. Comprehensive programs of socio-economic development (in terms of goals, objectives, implementers, expected results), forecast plans and implementation results (during implementation, intermediate information on the activities completed and results achieved should be provided with the frequency of reports established by regulatory legal acts of local government bodies ).
10. Information about the place and time of meetings of local self-government bodies, the proposed agenda, work regulations, the procedure for exercising the rights of citizens to participate in the implementation of local self-government.
11. General plan of the city, planning and development plans, zoning of the territory, information on the placement of new facilities on the territory of the municipality.
12. Public works programs, municipal employment programs.
13. Information about municipal vacancies, holding a competition for filling municipal positions.
14. Information on the placement of municipal orders
III. Information about the use of resources.
1. Local budget, including a breakdown of the budget in accordance with the articles of budget classification income and expenses in the context of articles of functional, economic, departmental classification.
In order for the budget to provide the necessary information to citizens, it is necessary to detail expenditure items.
2. Budget execution reports.
3. Information on the privatization of municipal property, including planned ones.
4. Information on the creation (reorganization, liquidation) of municipal enterprises and institutions, on the participation of the municipality in business companies and non-profit organizations.
5. Information about introduced and introduced taxes and fees.
6. Information on municipal loans, securities issues.
IV. Information about the state of the environment.
1. Monitoring results.
2. Information about emergency situations.
3. Municipal environmental programs.
To ensure the provision of this information, it is necessary, in addition to the frequency of its provision, to determine which body or official and within what period from the moment of creation (reception) of information should transfer information to the municipal library information center, the form of provision, the rights of bodies and officials to receive and transfer of information, the responsibility of officials for the timely provision of information, its reliability, the responsibility of the information center for ensuring the availability of information to every citizen, the procedure for providing information by the library, including the list of information provided for a fee, the deadlines for fulfilling information requests, the procedure for monitoring the passage and provision of information , bodies (officials) exercising control.
Municipal legal acts must define:
system of formation, preservation and use of information resources;
sources of information;
organizational structures in the field of information provision;
organizational and legal mechanisms for citizens’ access to information;
standards and technical requirements for forms of information provision, document flow and office work;
the competence of local government bodies and officials to provide and receive information, the responsibility of officials for failure to provide or provision of false information;
a list of information and regulations for its provision to the population, as well as regulations for the flow of information in local government bodies and between them;
list of information components that are not subject to provision to the public;
list of information components that are brought to the attention of the population without fail;
a list of information components provided to the population without fail at the request of residents, and the location of these resources;
list of free information services and paid services provided by municipal authorities and institutions, their cost.
Informing the population about the activities of local self-government bodies will be effective if channels for feedback and expression of attitude towards the policies pursued by local self-government bodies are normatively defined and begin to function. Municipal libraries may be instructed to organize the collection of suggestions and comments from citizens on the information provided, and the transfer of this data to local governments.
Undoubtedly, local government bodies have to solve many problems in the field of information provision of the population, but it is possible that these issues will not be resolved simultaneously, but rather gradually. However, any costs will undoubtedly be repaid by increased civic activity of the population, social stability, high level of education and culture of citizens, success in the economic sphere achieved by ensuring the availability of information for every citizen.

Today, in library practice, there is a process of formation of information and library centers (ILC), and at different territorial and administrative levels - regional and municipal. In the professional literature, this topic remains not yet fully developed. In this regard, it seems important and timely to determine how legitimately and by what parameters a library can be identified as an information and library center. Basically, the reorientation of libraries towards strengthening the information component of their work occurred in the last decade - with the gradual introduction of market and marketing principles into the work of libraries, when they no longer focused only on the requests of real readers, but began to build their work taking into account the needs of potential users.

All these phenomena have given rise to active new practices aimed at searching for solutions to reorganize, revise the functions of libraries, adapt them to new conditions of existence in a post-industrial society, as well as intensive reflections of library specialists about the essence and purpose of these institutions, their mission, role in the cultural space and about their future.

The degree of knowledge of the problem. Literature on this issue exists. It includes works whose authors see libraries primarily as information institutions and connect the future of libraries primarily with the development of document functions and information technologies (works by A.V. Sokolov, R.S. Motulsky, V.V. Skvortsov, V.P. Leonov, Ya.L. Shrayberg, etc.).

Since there are no abstract needs for abstract information, one can even quite accurately name the milestone when libraries began to really recognize themselves as information centers. This is 1993-1994.

It was then that the rapidly growing industry specializations of libraries in Russia reached their apogee (for example, at the Ekaterinburg MIBS and the Kuntsevo Central Library Center - library art centers, "health", "Family House", cultural and educational center, libraries "Detective", "Istoki" ", "Teenager"). The organization of the leisure sphere of the population's life intensified (library club, family reading library). There were many options for library specializations. It was fashionable and, apparently, timely.

At the same time, the first information specializations appeared. These were business (business) libraries. They were called differently: business information center, business center, business information center, business information agency. For the first time, mass libraries brought the concept of “Information” to the fore, bringing it closer to the concept of “Library”.

It was in connection with this specialization, which, as librarians believed, could bring them additional income, concepts such as the information needs of the population and effective demand for library services fully entered into library use. It was then that librarians realized that the user increasingly needs not a document (with the exception of works of absolute value), but some kind of knowledge, or, in other words, information, and that when determining the information specialization of a library department, it is worth focusing not on the collection, but, first of all, on needs of the population.

The library serves a variety of functions as an information center for the local community. The founders of the library, be it an administration (municipality) or an institution (organization), see it as a tool that facilitates the implementation of their policies. This is recorded in federal and local legislative acts (laws, regulations, orders, etc.) and is confirmed by the very activities of libraries. As an information center, the library also strives to provide free and equal access to information to all segments of the population, for which it forms a universal document collection, creates its own information resources, structures information in the form of catalogs and databases, and offers a variety of information services.

Libraries, whose tasks include providing access to high-quality, objective and up-to-date information in all areas of knowledge, are recognized not only as one of the key tools building an information society, but also one of its basic elements. Modern public libraries are centers of information, additional and innovative education, broad cultural and interpersonal communication, provide access to information on various media, and facilitate the acquisition of new knowledge. The basis of library activities is the provision of library and information services to library users and other interested parties, the process of consumption of which ultimately reveals their quality and effectiveness. Library and information services, satisfying the needs of users for information, education and culture, become a channel of social communication and, as a means of information service, contribute to increasing human potential, as well as the creation of an additional social product and the promotion of ideas for the development of society. By providing specific user services, the library must not only meet the existing information needs of society, but also, being a sociocultural institution of society, participate in the formation of these needs. At the same time, as a living and dynamically developing structure, the library is capable of filling almost any social niche. Body development communication technologies in the library field has significantly expanded the boundaries of user service, providing access to a significant number of geographically remote resources, the use of which in a traditional environment is often difficult, such as full texts of books and periodicals, electronic publications (which do not have printed analogues), factual, address, reference databases, news, abstract and bibliographic information, catalogs of libraries and publishing houses, images, etc.

However, some parameters, primarily related to data on electronic resources and services and which do not equally characterize the activities of libraries at present due to various reasons, can be defined as a goal to which it is necessary to strive, because Every library has to cultivate a positive approach to its “otherness” (brand) as a driver of change and development. As a consequence of radical changes caused by the development and use of information technologies, the widespread introduction of electronic resources into library practice, there was a need to rethink the role of traditional libraries in organizing user services, to ensure the creation of a comprehensive service system in local and remote access modes to information and documents on any medium, to increase the quality of information and library activities and user service in the context of an ever-growing volume of global information and network resources.

The information center makes information work regular, systematic, and subject to certain rules. In many cases, this allows you to avoid typical mistakes and use proven techniques to solve typical problems in this work. In turn, this has a positive effect on the quality of information materials that the organization prepares. Well-organized, systematic work with information, as a rule, increases the efficiency of using information and other resources at the disposal of the organization.

During the work of the information center, its own methods are developed that allow it to effectively collect, organize and analyze, as well as disseminate information. In many cases, it turns out to be advisable to create new information - conduct your own observations or research. This work helps you gain your own experience and knowledge necessary for effective information work, contributes to the formation of an “alternative channel” for obtaining information.

The information center is able to expand the circle of project participants and attract qualified experts to work. Finally, in many cases, the presence of an information center increases the authority of the organization.

The tasks of the center, as a rule, include: work on the formation of an ordered archive of information materials, where, with the help of catalogs, you can obtain an existing document; information processing, preparation of analytical and other materials, publishing activities, consultations, training seminars, etc.

The most natural situation is in which the “embryo” of the center is those information resources that were formed during the general work of the organization and were originally intended for the preparation of information materials or internal use. However, in any other case, the work of the center is closely related to the activities of the organization, is organically “built into” it, and is important for the implementation of the organization’s current projects. There are serious substantive and organizational reasons for this statement.

In order to create conditions for users to effectively obtain the necessary information, the structure of the center must provide various channels for disseminating information (from the point of view of users, channels for accessing information). These channels can be divided into a system open access to the information available in the center, a consultation service (information requests) and a system for active dissemination of information.

An open access system can include a variety of elements, such as an Internet access point, access to electronic databases, etc. It is important that the visitor has the opportunity to independently access sources of information. The consultant’s assistance in this case is minimal and comes down to instructing the visitor about the search system, principles of organizing information specific to the center, etc.

Another means of disseminating information is a consulting service. Here consultants help to find not so much a source of information as a specific answer to a question of interest. If such a service operates as part of a comprehensive information center, its task is often to help the visitor clarify the problem and pose the question correctly. After this, the visitor is able to independently find the answer using, for example, a library. This form of work requires highly qualified consultants of the center, and, in turn, helps improve the qualifications of your organization's employees. The work of such a service may include face-to-face consultations and responses to written requests.

An active information dissemination system is also an important element of the information center. This system may include publications (periodic or one-time), conducting seminars, trainings, information campaigns, posting information on the Internet, etc.

All these forms of information dissemination are closely interconnected with the well-established operation of the information center and increase each other’s effectiveness. Thus, based on typical answers to repeated questions, documents can be prepared that gradually develop into more serious materials - brochures and books. The consultation service is able to provide the visitor with the necessary introductory information for using open access services. In turn, open access resources (for example, a library) can be used by consultants when responding to requests, as well as for preparing seminars, publications, etc. The results of “active dissemination of information” - books, databases, seminar materials - occupy a place in the open access system.

In addition, the centers organize seminars, educational programs, and trainings in which representatives of government and commercial organizations participate.

In conclusion, we note that libraries can become centers not only of information, but moreover, one of the centers of public life in general. Of course, a necessary condition for this is the competent organization of their work.

The basis of methodological support is the analytical activity of libraries - methodological centers, since qualified methodological recommendations require analysis of existing library practice and the level of work of libraries.

Currently, the analytical activities of methodological services are experiencing serious difficulties associated with a sharp reduction in library reporting and bottom-up information from libraries. This circumstance poses with particular urgency the problem of methodological monitoring - a system for tracking changes in library science. It is designed, firstly, to provide an upward flow of information about the activities of libraries, the analysis of which would allow us to judge the level of their work, and, secondly , about Innovations in librarianship and their dissemination throughout the library network

Although the concept of “methodological monitoring” is just entering library practice, attempts to build a system for monitoring the work of libraries and changes in it have long been made by methodological groups. The objects of such tracking were library personnel, library performance indicators, and the content of their activity. Its results were reflected in comparative I I 11 psychological tables, reviews of library activities, I Russian card indexes: the socio-economic profile of the service region, the library network, library personnel, etc. However, all this is still not enough for prompt monitoring of changes and activities of libraries.

The meaning of methodological monitoring is to continuously monitor changes, the emergence of new information about the work of libraries and library innovations. Based on methodological practice and the tasks of methodological support for the activities of libraries, the following objects of methodological monitoring can be identified:

Dynamics of library performance indicators;

Movement of library personnel;

Identification and dissemination of innovations;

Documentary stream in librarianship. Prompt receipt of this data, monitoring

their dynamics allows us to assess the level of library activities and, on this basis, develop methodological recommendations for improving the work of libraries.

Sources for obtaining information are various library documentation (reporting, planning, information, etc.); materials of meetings, conferences, seminars of library workers; publications in local | periodicals, etc.

The main method for obtaining and analyzing information is direct familiarization with the work of the library and/or its structural units (branches, departments, etc.), examination their activities.

In contrast to inspection, which is the main means of monitoring the activities of libraries in the system of methodological guidance, the task of the survey is to study the practice of the library in order to identify innovations, analyze and evaluate the strengths and weaknesses of its activities. The examination is accompanied by assistance to the team; libraries of consulting and practical assistance and 26

carried out, of course, with the prior consent of the management of the library being surveyed. The surveys are aimed at:

Identify innovations in library activities in order to study them and disseminate them throughout the library network;

Find out shortcomings in the library’s work, establish their causes and ways to eliminate them;

Determine what methodological assistance the library needs and provide this assistance.

Library surveys can be frontal, when the library’s work is analyzed in all areas and areas of its activity, and thematic, when the library’s work on a specific issue or topic is studied.

Thematic surveys are most fruitful and are especially valuable when they cover a large number of libraries. Provided there is a carefully thought-out plan that is uniform for a given type of library and for its participants, a thematic survey provides an opportunity to get an idea of ​​​​the work of many libraries on a particular topic.

The advantage of a thematic survey is that it allows you to become more deeply and in detail familiar with the work of the library and provide specific assistance to it. However, it would be a mistake to limit ourselves only to thematic surveys and not be interested in the work of the library as a whole. Therefore, in the practice of methodological work, thematic and frontal examinations are combined. opinion

In practice, there are different approaches to selecting libraries for survey. Some methodologists believe that for this purpose libraries should be selected that have

lowest performance indicators. This is motivated by the fact that such libraries are in greatest need of methodological assistance.

Another approach is to select libraries that have< ре шис показа­тели работы, что позволяет судить о среднем уровне работы библиотек конкретной сети. При этом однако упускается из виду, что одной из основных целей обследования является выявление передового опыта. Разумеется, что логичнее искать этот опыт не в отстающих и средних, а в лучших библиотеках. По уровню работы передовых библиотек можно судить и об общем уровне деятельности библиотек сети. Поэтому при выборочном обследовании низовых библиотек и филиалов целесообразно выбирать те из них, которые имеют наиболее высокие показатели в своей работе.

In addition to methodologists, the most qualified library employees - the methodological center and employees of other libraries are involved in library surveys, especially during mutual visits to libraries. The survey can be carried out either individually by one person or by a group (team), which, along with methodologists, may include employees of other departments of the library - the methodological center, as well as grassroots libraries.

To ensure the unity of the collection of materials, their analysis and generalization, the survey is carried out according to a pre-developed plan, which ensures completeness and consistency in the study of library activities and facilitates the generalization of material collected by different lindens.

In libraries - methodological centers< оспшлиются графики посещений библиотек, в которых vk.i н.тастся, кто,

when, which library and for what purpose will he visit. It should be borne in mind that examination is the most common, but not the only purpose of visiting the library. Visits can be conducted to provide specific consulting and methodological assistance, participate in a library event, study a specific library innovation, etc.

The examination requires careful preparation, which includes:

Study of the socio-economic and cultural profile of the area served by the library;

Studying materials about the work of the library (plans, reports, certificates of previous visits, etc.);

Selection and study of regulatory documentation, methodological and bibliographic aids on the survey topic.

Based on the studied documents and materials, a library survey plan is drawn up. It outlines the topic and key questions of the survey, its objects and timing, methods and documentation that will be developed by the methodologist during a visit to the library. For example, if a methodologist undertakes an analysis of reader forms, then the final document of this procedure will be a summary table of their analysis. The result of studying library services to the population will be a map diagram of the location of a network of stationary and non-stationary libraries, etc.

In methodological practice, various examination methods are used. Among them, it is necessary to highlight first of all the method of direct observation. The methodologist observes the work of librarians and is present at

mass events, m"< 1 ш i......п и......|ные пункты,

studies directly neither shelves* ni..........whose fund,

looks through catalogues, file cabinets, etc. and stumps, and sheets, etc.

The value of this method lies in the fact that the methodologist can directly become acquainted with the work of the library and evaluate it. At the same time, the limited capabilities of this method are also obvious. A methodologist can observe the activities of a library for a relatively short time, which does not allow him to make general conclusions about its work.

Therefore, along with direct observation, the method of studying documentation is used when examining a library. Documents are used primarily to obtain various information about the work of the library (statistical, thematic, etc.). All information extracted from documents is subjected to qualitative and quantitative analysis.

Along with using library documentation, the methodologist himself can create documents necessary for collecting factual data and analyzing the library’s activities (for example, developing a questionnaire for surveying librarians and/or readers; collecting reader feedback on the library’s work, etc.).

The survey also uses the method of conversations with librarians, in which the details of the library’s activities are clarified, the positive aspects, disadvantages and difficulties in its work are clarified; motives for the librarian’s actions in specific situations, etc. Conversations with librarians also make it possible to identify the level of their professional and general cultural training.

The method of conversations with readers is also used. Such conversations are held primarily with activists, members of the reading council, and also with library visitors. The main goal is to find out the opinion of readers about the work of the library, its collection and reference and bibliographic apparatus, about ongoing public events, etc.

All of these methods are used in combination, mutually complementing and controlling each other.

The survey begins with a general familiarization with the work of the library, the conditions in which it operates, and its staff. The methodologist talks with the director and other library managers, gets acquainted with the work plan, with organizational and administrative documentation.

The further sequence of the examination is not of fundamental importance and is determined depending on local conditions. As practice shows, it is more expedient to conduct it through the structural divisions of the library, becoming familiar with all areas of their activities.

When determining the sequence of examination of the work of structural divisions, they proceed mainly from the specific conditions of the library, taking into account the weekends of the department or branch, opening hours, the time of the greatest influx of readers, etc. The methodologist strives to organize the acquaintance in such a way as not to disrupt the normal work of the structural unit as much as possible. For example, to get acquainted with the work of the service department, the hours allocated for internal work and the hours of the least influx of readers are used. During peak hours, the methodologist can only conduct observations without interfering with the librarian’s work.

Information about similar processes carried out in different departments of the library (for example, information

bibliographic services, mass work, etc.) are further summarized by the methodologist

Typically, the survey begins with the library collection, since it is its composition that largely determines both the content and scope of the library’s work and largely influences the nature of the conclusions about its work.

When getting acquainted with the fund, attention is paid to its composition, acquisition, use, cleansing of outdated literature, correctness of accounting, and measures to ensure safety. At the same time, the methodologist actively uses documentation (thematic-typological acquisition plan, acquisition files, summary and individual accounting documents, etc.). These documents are used to extract and subsequently analyze and evaluate statistical data. At the same time, the correctness of drawing up and maintaining planning and accounting documentation is studied. The method of direct study of the library collection, especially the open access fund, its organization, arrangement, and disclosure is also used. Since the fund presented on the shelves does not fully reflect its composition, since the most requested literature is found among readers, the methodologist studies the composition of the fund selectively using a systematic catalogue.

When getting acquainted with catalogs, attention is paid to their organization, compliance with the rules of bibliographic description, correct classification, and quality of editing. As a rule, such a study is carried out selectively due to its laboriousness.

The methodologist’s judgments on the formation of the collection are clarified in conversations with members of the Library Council and readers, during which their opinions on the quality of its collection are revealed. Of course, the examination of the collection, like all other areas of the library’s work, is carried out in the presence of librarians who are working on the acquisition, organization and use of the library collection, which allows both to clarify the information extracted from documents and at the same time to advise librarians

When studying the use of library collections, attention is paid not only to statistical indicators (the number of issued literature, circulation of the collection, etc.), but also to working with refusals. At the same time, it is important to get acquainted not only with accounting, but also with the work to eliminate them.

When getting acquainted with the catalogs, the completeness of the library fund reflection in them, the timeliness of retrieving cards for retired literature, the accuracy of the placement of cards, the timeliness of identifying new headings, etc. are selectively analyzed.

When studying reader service, the methodologist, along with accounting documentation to extract statistical information for the purpose of its subsequent analysis (number and composition of readers and book issues, readability, attendance, etc.), uses the method of selective analysis of reading using reader forms or demand sheets.

The quality of individual work with readers is assessed through direct observation, when the methodologist observes the librarian’s work with readers and records their conversations. Of course, these observations will be further clarified in conversations with librarians. The methodologist judges the quality of service from readers by their reviews.

Along with the study of library services in the departments and branches of the stationary library, the work of mobile libraries (library buses) and selective library points is underway. In this case, it seems advisable to select for survey library points that operate in different conditions (for example, at a production site and in a dormitory).

When studying work with readers, their reference and bibliographic and information and bibliographic services are simultaneously examined. The availability and quality of reference and bibliographic apparatus, card files, and archives of completed references are determined. Information service files are reviewed, and the quality of bibliographic and information materials prepared by the library being surveyed is analyzed.

Special attention addresses the organization and quality of propaganda of library and bibliographic knowledge. At the same time, along with the study of the relevant YUKhumentation, the methodologist also uses the method of direct observation (for example, the service of readers in the bibliographic department, the conduct of classes on library and bibliographic literacy, etc.), as well as conversations with readers about the quality of their reference work. bibliographic and information services.

When examining the mass work of a library, the methodologist widely uses the method of direct observation. He strives to be personally present at public events whenever possible and studies visual propaganda of literature in the library. Of course, documents characterizing mass work are also involved (protocols of reader conferences, programs of theme evenings, texts of literature reviews, schemes of book exhibitions, etc.). Details of the preparation and holding of public events are clarified in conversations with librarians and readers.

The methodologist gets acquainted with the activities of clubs and interest groups at the library, attends their classes and meetings, and talks with leaders and participants.

The activities of the reading council (its plans, minutes of meetings) are also examined. The methodologist talks with library activists, advises them on issues of assistance to the library and public control over its activities. At the same time as studying the activities of the asset, the methodologist is interested in how the library works with the asset, attracts him to help the library, instructs, encourages, etc.

If the library is a methodological center, then we study how it provides methodological assistance to libraries. At the same time, they get acquainted not only with methodological documentation (methodological assistance plans, teaching materials, certificates of library visits, educational plans and advanced training programs for librarians, etc.), but also be sure to visit several libraries or branches to which this central library provides methodological assistance.

The methodologist strives to attend individual professional development events (courses, seminars, schools of excellence) and, as a rule, not only attend the classes, but also take part in their conduct.

The state of the library management organization and, above all, work with personnel are examined: the availability and quality of job descriptions, planning and

standardization of library work availability of organizational and administrative documentation and i and The methodologist gets acquainted with the composition of the librarian staff (by education, length of service, etc.), studies the reasons for turnover.

Particular attention is paid to how librarians improve their professional and educational levels. The methodologist studies the training plans for industrial training, attends classes and takes part in their implementation. The professional and general educational level of librarians is clarified during conversations with them, which should be relaxed and not turn into an exam for a librarian. In general, when communicating with librarians, the methodologist should show maximum friendliness and tact.

The methodologist also identifies how the library being surveyed interacts with other libraries, cultural institutions, public organizations, NTI bodies, etc. For these purposes, the methodologist studies coordination plans, talks with the library director and heads of structural divisions. If necessary, together with the director of the library being surveyed, he visits those libraries, institutions and organizations with which the library does not have relationships, or with which these relationships need to be strengthened.

When visiting a library, the methodologist not only examines the library, but also provides it with advisory and practical assistance. However, such assistance should not consist of an attempt to do something for the librarian. The main task of assistance is to teach the librarian best practices.

The factual material collected during the survey is subject to analysis and evaluation, on the basis of which conclusions are drawn about the level of work of the library, about the successes and shortcomings of its activities.

The results of the examination are reflected in the certificate. It indicates the topic and timing of the survey, lists the libraries visited, and indicates the persons who took part in the survey.

Further, the certificate talks about the positive things that exist in the practice of the examined library. At the same time, special attention is paid to innovations identified in its activities; significant deficiencies are noted (if they are found); their causes and solutions are analyzed. The certificate also lists the work carried out by the methodologist during a visit to the library (reports, consultations, practical assistance, etc.).

In conclusion, a general assessment of the library’s activities and proposals for improving its work are given. Proposals should be specific, indicating the actual time frame for carrying out this or that work.

The examination certificate is submitted to the library director. One copy of the certificate is kept in the methodological department of the library that carried out the survey. The methodological department collects and stores certificates and other materials from library visits, regardless of which department of the library - methodological center carried out the survey.

The results of the survey are discussed at a production meeting of the staff of the library being surveyed, or at a council under the director, as well as at a meeting of the reading council. The founder, who is in charge of the examined library, is familiarized with its results.

The accumulation of experience in library surveys is facilitated by discussion of its results in the methodological department,

during which a thorough analysis of the examination methodology should be carried out. In the future, METOJA is obliged to systematically maintain contacts with the examined library and help it with advice.

Despite the fact that surveys are one of the main forms of methodological assistance to libraries, librarians often rate the visit of a methodologist to the library quite low compared to other forms of methodological assistance.

The reasons for this attitude are that librarians’ assessments reflect an objectively existing contradiction between what the librarian wants to receive when a methodologist visits the library, and what the methodologist gives him. Librarians see the greatest value of a methodologist visiting the library in information about what is new in librarianship and providing practical assistance.

Therefore, we should not forget that the main purpose of the survey is not an inspection, but an analysis of the library’s activities, on the basis of which it is established what specific methodological assistance it needs. On this basis, methodological manuals and recommendations are developed, and librarians are further trained.

The flow of information ascending from libraries, the identified information about their work, is accumulated in the information base of methodological monitoring, in an information retrieval apparatus that allows you to quickly enter and retrieve the necessary data.

The following problems are important for methodological practice:

Creating an information base for methodological monitoring, i.e. ways to obtain information on issues of interest to methodologists;

Cumulation of this information in the methodological center;

Construction of a search engine that allows you to quickly enter and retrieve the necessary data from the system.

Solving these problems requires the creation of an automated database, including both an “electronic dossier” for each library (its details; statistical data on its activities; information about personnel; factual data about its work and innovations, etc.), and constantly updated final statistical indicators for the library network, factual and bibliographic information about innovations and their dissemination in libraries.

The ideal is to create an information system that combines information about all objects of such monitoring, which will allow you to monitor all parameters of the library system and changes in it to make both operational and predictive methodological decisions

The basis for making such decisions is analytical activity aimed at analyzing the development and state of activity of both individual libraries and the library network as a whole. On this basis, methodological influence is carried out on the work of libraries in order to provide methodological support for their activities, development methodological recommendations, operational consulting and methodological assistance to libraries, etc.

Libraries - methodological centers carry out analysis both on the basis of direct familiarization with the work of libraries and library networks, and indirectly through the study of reporting, planning, information and other documents of libraries.

Analysis of the activities of libraries and library systems allows us to assess the level of their work and identify positive

and negative aspects of activity, outline ways to eliminate shortcomings and improve work

The analytical activities of methodological centers serve as a prerequisite for increasing their organizing role and scientific level of work, making the most optimal decisions and developing prospects for further improvement of librarianship. The results of the analysis are used in the long-term planning of methodological support for the activities of libraries, in the preparation of various methodological manuals and recommendations for libraries, in activities to improve the qualifications of library staff.

Analysis of library practice includes:

Identification of what is significant and typical in the collected factual material about the activities of libraries;

Establishing the place of each fact in common system library practice;

Comparing facts to establish connections between phenomena.

The main task of the analysis is to highlight from the mass of collected factual material about the activities of libraries what is truly advanced and worthy of dissemination. The analysis should lead to general conclusions about the value of library experience, to practical recommendations for applying this experience in the work of libraries. Along with this, identification of specific shortcomings of library practice occupies a large place in the analysis.

Analysis of library practice is an analysis of the entire work of the library in the totality of content, methods and results of activity.

When analyzing the content of the work, the main attention is directed to the active nature of the activities of libraries, to the connection of their work with life, to the place of work on the topic being studied in general complex library activities.

However, the topic itself, no matter how fully it meets the tasks facing the library, does not yet determine the quality of its work. The subject matter is reflected in the entire range of activities of the library, in its use of various methods and rational organizational forms of work. Therefore, when analyzing library practice, it is important not only to analyze the topics of the library’s work, but also the ways in which it was carried out in its activities.

The analysis of methods aims to reveal in what specific forms the work of the library is expressed, in what ways it solves the assigned tasks, and to reveal the system of its work. At the same time, it is important to identify the features of the library being studied, the uniqueness of the use of various forms and methods in its practice.

The most important place in the analysis of library practice is occupied by the analysis of work results, since only on its basis can general conclusions be made about whether this experience is advanced and deserves to be disseminated throughout the library network. It is important to establish a connection between the changes made to library practices and the results achieved.

The study of library practice uses a combination of quantitative and qualitative analysis methods.

Quantitative analysis of library practice is based on methods developed by library statistics. The diverse activities of the library are expressed in various numerical indicators (absolute, relative, average), characterizing the library both from a quantitative and qualitative point of view. These indicators are unequal in volume and content, and, consequently, in importance for the analysis of library practice. Some of them record individual facts of the library's work. Others reflect the work of the library over a long period and summarize a lot of individual facts.

Statistics, by analyzing general indicators, establishes connections and dependencies of the studied phenomena of library practice and thus reflects trends in its development. Against the background of average statistical values, it is easy to compare facts, it is easy to see what is new and advanced, rare and common. Following statistical rules, it is possible to speak with certainty based on a selective study of facts about their entire population.

A quantitative analysis of the library’s work should not only compare similar general indicators with planned indicators and reveal their dynamics, but also show the relationship between various general indicators and their influence on each other. When analyzing library practice, it is necessary to consider absolute, relative and average values ​​in combination, that is, compare some values ​​with others; conclusions obtained based on the analysis of some quantities must be verified by conclusions obtained using other quantities. Only under this condition can one give an objective assessment of the library’s activities and draw generalized conclusions, which are the result of quantitative analysis.

A quantitative analysis of a library’s activities makes it possible to draw generalized conclusions about the volume and content of its work, the results achieved, and establish connections between phenomena in library practice. It allows you to identify leading libraries that have achieved best results in its activities. However, when analyzing library practice, we cannot limit ourselves to only a quantitative analysis of library activities. This refers to the analysis of both the methods of library practice and the results achieved.

The study of library practice phenomena consists primarily of identifying their qualitative nature. If we always operated only with generalizing indicators for the entire process being studied as a whole, then many individual facts that have particularly progressive significance would go unnoticed. Deviations that go beyond the “statistical average” usually indicate the emergence of something new. To study these qualitatively new phenomena, not only quantitative and statistical, but also corresponding qualitative methods are needed.

Quantitative analysis is also completely insufficient when determining the results of library activities. Its work cannot be assessed only by the number of books issued or public events held. Quantitative indicators, answering the question of what has been done and what has been achieved, cannot answer another, less important question - how it was achieved. Therefore, quantitative analysis can only produce valid objective conclusions if it is combined with careful and comprehensive qualitative analysis.

Qualitative analysis makes it possible to evaluate both the totality of the facts of the library’s activities and

a separate, individual fact reflecting something new in library practice. His task is to sort through the mass of accumulated facts, to separate the basic, essential from the accidental and insignificant; highlight something specific and unique in the work of the library. The most important task of qualitative analysis is to explain the facts of library practice and reveal their meaning.

The complexity of explaining the facts of library practice is associated with the versatility of its phenomena. This necessitates the use of a set of qualitative various methods analysis depending on the purpose and object of study.

Structural-functional analysis is of great importance in the analysis of library practice. In it, the object of study is considered as a system, accordingly divided into component parts, and the functions of each are determined. Thus, when studying the practice of holding readers' conferences, individual elements of the preparation and holding of this mass event, their place and significance for the readers' conference as a whole are analyzed.

Analysis by analogy is of great importance, i.e. comparison of facts of library activity that are similar in nature or origin. Such a comparison can be made both on factual material about the activities of one library, and on material collected from the practice of a number of libraries. Through this method, the similarity or difference of the phenomena being studied, their compliance with the put forward theoretical positions and methodological recommendations are established. For example, in the given example, through analogical analysis, individual reading conferences are compared with each other, the common elements of which they consist are established, and significant differences are determined.

Causal analysis is also important. It allows you to reveal the interaction of facts, to show how one fact (cause) affects another fact (effect). In our example, such an analysis will help to find out how the use of certain methods of preparing and holding a reading conference affected its results.

The use of various methods of qualitative analysis to explain the facts of library practice allows us to comprehensively consider the phenomena of practice and evaluate them. Methods of quantitative and qualitative analysis are closely related to each other and mutually determine each other. Just as it is impossible to give a reasonable assessment of the quality of a library’s activities using numerical indicators alone, it is also impossible to give generalized conclusions about the library’s work based on individual facts or even their totality, without quantitative analysis. Quantitative and qualitative analysis are two sides of a single process of analysis of library practice. An important stage in the analysis of library practice is the systematization of factual material. It presupposes a certain ordering of a number of facts, their grouping according to the issues on which the analysis was carried out.

One of the means of such a transition from direct analysis data to their systematization is statistical processing methods. Applying them to a more or less significant number of facts identified in the process of analysis makes it possible to obtain a generalized fact instead of many individual facts. The results of such calculations are reflected in statistical summaries, charts and graphs and serve as the basis for subsequent analysis.

Statistical reports are compiled annually by methodological centers in order to quantitatively and qualitatively characterize the activities of libraries in the serviced area based on statistical reports of libraries. All results are reflected in summaries, as a rule, in comparative numerical indicators (in comparison with the plan, with last year, etc.). In this case, both absolute and average and relative indicators are used, which are given, as a rule, for each library and totals for the network of libraries.

Statistical reports also include a text part (an explanatory note), in which quantitative indicators and their dynamics are analyzed and assessed, and specific proposals addressed to libraries are given.

Another result of analytical activities is the annual conclusions drawn up on reports and plans of libraries. The conclusion is given on the report and plan of a specific library or its structural unit (branch).

When drawing up a conclusion on the plan and report, the methodologist analyzes how correctly and specifically the library’s tasks for the current year are defined, how they were accomplished, what measures ensured their implementation, what is the efficiency of the library’s work, what significant shortcomings are there in its activities, how well the plan is drawn up in form or report. At the end of the conclusion, suggestions are given aimed at improving the activities of the library.

Galina Feofanovna Gordukalova,
Head of the Department of Humanitarian Information, St. Petersburg State University of Culture and Culture,
Doctor of Pedagogical Sciences

The issue of information and analytical activities of libraries remains open and debatable. Even in large scientific libraries there is no position of information analyst,
and complex requests from readers are fulfilled by a bibliographer, an experienced librarian in the reading room.

From a large list of arguments in favor of information analysis, I will choose one from the past, present and future of libraries.
PAST: Libraries are the intellectual centers of civilization and have accumulated significant experience in information analysis. We have always been analysts when searching for information, we have rich skills in clarifying readers’ requests, often making them realize their own information needs - not yet developed, eluding them. We are good at condensing and systematizing information, but this experience is difficult to formalize and convey in the form of techniques. In the flow of professional literature on information analysis, there is also virtually no description of technologies for performing review reports of various kinds (for the best publications, see the first recommendations in the conclusion). Consequently, the task of this section is to combine the initial bibliographic knowledge with the basic rules and specific techniques for information diagnostics of objects.
PRESENT: Libraries do not want to lose their status as centers concentrating information resources and remain only repositories of old books. The state has normatively assigned the information function to the library without resource support. We can do it efficiently and earn extra money. An overview certificate about a company costs from 120 to several tens of thousands of rubles. It can be prepared in five minutes or ten days. By providing 2-3 simple requests daily, we will bring undoubted benefits to both the library and readers.
To do this, it is important to go beyond the boundaries of your collection, to actively master external sources of information (in particular, websites of government organizations, professional associations, open for free access, electronic catalogs of large libraries, etc.). Center for Business and Legal Information at the Central City Public Library named after. V.V. Mayakovsky has been working since 1994, and now accepts about 15,000 requests with a minimum number of refusals and a SMALL fund of printed reference publications.
FUTURE: Library staff will be forced to increase the intellectual potential of their profession. The share of intellectual capital in each product is increasing at a high rate in relation to the material costs of its production. Accordingly, “working knowledge” will remain in demand. For more than five years, foreign experts continued the discussion on the problem of knowledge management in the library. Proponents of deep intellectualization of the library profession direct their efforts to the transition from information to the transfer of knowledge about the object of the request, considering such a transition to be promising for the profession as a whole.
In foreign libraries the position of “knowledge manager” has appeared, and in companies even such a position as “know-it-all” has appeared. A significant portion of experts believe that libraries are not able to master knowledge management technologies. The realities of library life are still for a long time will balance the scales of these positions, gradually clarifying the horizons of our profession. It is gratifying that the Ministry of Education of the Russian Federation has already decided to train specialists in information and analytical activities with the qualification of “referent-analyst” within the library profession and to enroll students in 2003.
Information Analyst- this is to some extent an information “ecologist”. It reduces information redundancy, “clearing” the problem of information noise. Therefore, the FIRST rule is BRIEFS of review texts. And if in the 80s the optimal volume of a review reference was recommended to be 10 pages, now I propose 1 page with a table, graph, short digest and other forms of collapsing and visualizing knowledge.
Information analytics is a necessary “tool” for preparing competent responses to non-typical requests from readers. Perhaps your library has already received unusual requests that require a specific and meaningful answer: “Which enterprises in the region produce this or that product? Where can I find the balance sheet indicators of a joint stock company? Which company lowers prices on a specific product? It is not always possible to answer them, but we can learn a little from this if we do not want to refuse our readers.
In the “Information Analysis” section, we plan to start with simple forms of information analytics and, gradually, gain some experience in executing complex queries. For example, such as assessing the reliability of a particular company, searching for an investor, monitoring the dynamics of product prices.
It is planned to publish 7 workshops, work with which will allow you to master the initial skills of information analysis. It is not necessary to complete all the tasks proposed in the section, but it is important to copy them and collect them in a separate folder “Information Analysis”. We also suggest storing two more groups of materials in it: “ Personal experience“- Your methods of information analysis and presentation of results, “Complex queries” - a list of those reader requests (among the refusals) that you intend to fulfill in the future. The result will be an information “ambulance” for the bibliographer, his “intellectual node”, synthesizing external and personal experience, “involved” in the emotions of a once unfulfilled request... In two or three years, these files can become the basis of a knowledge portal in your library.
We will show you effective techniques for analyzing information, teach you how to “squeeze” available sources of information to the level of useful data, and write reviews of various kinds. We will gradually provide useful information about the organization of this work in the library and introduce you to the experience of your colleagues.
If you already have problematic requests from readers, write to the editor of the magazine. We will answer you personally or with the next material in our section. We will consider queries that are interesting to many libraries in detail - from the standpoint of significant sources of information, labor costs, execution technology, forms of presenting search results and data analysis.
And most importantly, you can become an author in this section by talking about any fragment of your experience in executing complex requests. Good luck in your first steps in information analytics!

LESSON 1. Information search for potential clients for the company
Step 1. Specify the type of product or product (for example, inexpensive brands of dairy cheese). On the sheet, write down those typical organizations that can purchase them in small wholesale: sanatoriums, schools, hospitals, grocery stores, cafes, etc.
Step 2: Get a telephone directory for your area. Try to highlight specific representatives of each type of organization (for a small region it is possible to compile a complete list).
Step 3. Estimate the approximate daily and then average monthly need for this product: a reasonable rate of consumption of the product (3-5 grams per person per day) multiplied by the possible number of visitors to each type of organization.
Step 4. By comparing organizations by consumption volume, you can identify the most promising customer groups for the product supplier. Considering the presence of competing suppliers, in the final certificate you should divide the total need for the product by “3” - highlight only a third of active customers who can change the supplier if there are positive offers ( the best prices, timing, delivery volumes, product quality). As a result, we get a list of potential customers and the approximate volume of their need for the product.
The technique is simplified, but will allow you to master the basics of information analytics. Students complete a similar task in 2 class hours.
If interest is not lost, then let’s make one more effort:
Step 5. Go back to the telephone directory and analyze it from your own perspective. For example, which enterprises in the city (district) are actively developing? Who can help in purchasing specialized reference books? Which companies have recently emerged and might be interested in collaborating with the library? Such experience is also important for solving your professional problems!

WHAT TO READ:
1. Gendina N. I., Kolkova N. I., Starodubova G. A. Information culture of personality: diagnostics, technology of formation: Educational method. allowance. - Part 1. - Kemerovo: Kemerovo. State Academy of Culture and Arts. - 1999. - 143 p.
Gendina N. I., Kolkova N. I., Skipor I. L. Personal information culture: diagnostics, technology of formation: Educational method. allowance. - Part 2. - Kemerovo: Kemerovo. State Academy of Culture and Arts. - 1999. - 146 p.
The first part of the publication allows you to see the general context of the knowledge, skills and abilities that are necessary for the analytical and synthetic processing of information. The second is useful for experienced bibliographers to master the linguistic foundations of information analysis. The Kemerovo library school, founded by S. A. Sbitnev in the late 60s, has always remained technologically oriented to fulfill requests of any category of complexity. The recommended two-volume edition is a synthesis of her technological experience in relation to the modern reader. This contains a methodology for the formalized preparation of some information products. The section of reference and illustrative materials is rich and visual; in particular, linguistic means of processing and retrieving information are presented.
2. Blumenau D.I. Information analysis/synthesis for the formation of a secondary flow of documents. - St. Petersburg: Profession Publishing House. - 2002. - 240 p. - Ser. Specialist.
The book by St. Petersburg State University of Culture and Culture professor D.I. Blumenau is largely theoretical in nature. The author of the book is a subtle and systematic logician. His first book on this topic (Problems of collapsing scientific information. - L.: Nauka, 1982. - 166 pp.) remained a bestseller for almost two decades. The new edition provides guidance in the system basic concepts information analysis and synthesis, reveals the typification of review documents that developed in the 70-80s. Of the new achievements, the sections on the creation of quasi-readers and computer collapsing of information are important.
3. Slyadneva N. A. Information and analytical activities: problems and prospects // Information resources of Russia. - 2001. - No. 2. - P. 14-21.
The staged nature of the article by Professor and Dean of Moscow State University of Culture N. A. Slyadneva allows us to see information analytics in the context of social technologies. Not only the wide demand for review and analytical products is shown, but also many counter-arguments: “mass analytics” in the media, its “double subordination”, “analytical arms race” in the struggle for political and commercial influence. The unpreparedness of not only libraries and information services, but also all management structures for the phenomenon of “superconductivity” of infrastructures, which destabilizes social systems that were considered quite stable, is convincingly revealed.
The author believes that libraries should not be included in the information and analytical process, since they cannot provide competitive analytical products, and proposes his own solution - the transformation of Situational Analysis Centers into the core of social and information technologies “led by information analytics.”

Introduction

Chapter I. Information and analytical technologies in the business sphere

1 The role of information and analytical support in the field of management and business

2 Information and analytical technologies and their use in business

Chapter II. Activities of the State Autonomous Institution RNTIC "Bashtekhinform" in the field of information and analytical support for business

1 General characteristics and areas of activity of the State Autonomous Institution RNTIC “Bashtekhinform”

2 Interaction of the State Autonomous Institution RNTIC “Bashtekhinform” with commercial structures of the Republic of Belarus. Status, efficiency analysis

3 Ways to increase the efficiency of the activities of the State Autonomous Institution RNTIC “Bashtekhinform” in the field of information and analytical support for business structures

Conclusion

List of used literature

Applications

Introduction

The relevance of research. The formation of the information market in our country began in the early 90s of the twentieth century. Over the years, we have gone from an almost complete absence of a perceived need for information, and especially an analytical product, to the current formation of demand for analytical and forecasting services related to risks in the market.

With the development of a market economy, with the growth of commercial structures, newly created business structures began to need information and analysis to make effective decisions. In this regard, commercial firms and libraries began to appear, which began to actively work with enterprises. Since the growth in the number of business structures in our country continues to this day, the topic “Information and analytical support for business” is relevant.

The problem studied in this work is considered by us mainly from the information and library aspect, i.e. it examines the methods of work of the library of information services of organizations in information, library, documentary and analytical support of managerial and economic activities of organizations of various forms of ownership. The need to specify the problem under consideration is due to the fact that the concept of information and analytical support is quite complex and diverse and is not limited to the framework specified in this work.

Degree of development of the problem. General issues of information and analytical activities and the use of information and analytical technologies in various fields of activity were considered by G. Gordukalova, N. Minkina, N. Slyadneva, S. Serova. The works of such authors as A. Berg, V. Godin, F. Mytarev, O. Shut are devoted to the issues of the importance and use of information resources in business. A significant contribution to the development of theoretical, methodological and organizational aspects of information support for management decisions was made by the works of domestic and foreign authors: L. Bushueva, I. Gusynina, E. Deshko, Z. Kozenko, S. Minaev, A. Rogachev, G. Titorenko, V. Filippova, etc. Practical aspects of information and analytical support are discussed in the journals: “Information Resources of Russia”, “Science and Information Society”, “Problems of Theory and Practice of Management” and others. The methodological foundations of analysis and diagnostics of the activities of a commercial enterprise are reflected in the works of N. Kazakova, V. Kovalev, M. Kosolapova, G. Liferenko, G. Savitskaya.

The study of approaches to revealing the essence of information support for management has revealed that there are different approaches to its description; there is no single definition of the concept of information and analytical support, which makes it difficult to apply its content to the problem of information and analytical support in the business sphere.

The study was based on hypothesisthat currently in the business environment there is a social order for information and analytical support for the activities of business organizations on the part of industry libraries and NTI bodies, which can be carried out using traditional forms of reference and information services and modern information and analytical technologies. It will improve the efficiency of their activities and the quality of management decisions made.

Object of study: information and analytical support for business.

Subject of study: the use of information and analytical technologies to support business in the activities of the State Autonomous Institution RNTIC Bashtekhinform.

Purpose of the study: analysis of modern methods and technologies of information and analytical support for the activities of business organizations.

To achieve this goal, it is necessary to solve the following tasks:

) Determine the role of information and analytical support in the field of management and business;

) Study information and analytical technologies used in the business sphere;

) Give a general description of the State Autonomous Institution RNTIC Bashtekhinform, its areas of activity;

) Consider the interaction of the State Autonomous Institution RNTIC Bashtekhinform with commercial structures, analyze its effectiveness;

) Analyze ways to improve the efficiency of the activities of the State Autonomous Institution RNTIC “Bashtekhinform” in the field of information and analytical support for business structures.

In solving the assigned problems, the following were used: research methods: general scientific methods of analysis and synthesis, source study method, methods of comparison and generalization, method of terminological analysis, classification method.

Practical significanceThis study is that its conclusions and recommendations can be used in the activities of the State Autonomous Institution RNTIC Bashtekhinform.

Research baseGAU RNTIC "Bashtekhinform" spoke.

Approbation of work. The main provisions set out in the work were presented at the All-Russian conference with international participation of student scientific-practical conference"Human. Society. Culture. Socialization" (Ufa, 2011), Regional scientific and practical conference "Student and Science - 2012" (Magnitogorsk, 2012).

Structure of the final qualifying work.The final qualifying work consists of an introduction, two chapters, a conclusion, a list of references and applications.

The first chapter, “Information and analytical technologies in the business sphere,” examines the importance of information and analytical support in the field of management and business, information and analytical technologies used in the business sphere.

The second chapter, “Activities of the State Autonomous Institution RNTIC “Bashtekhinform” in the field of information and analytical support for business,” provides a general description of the State Autonomous Institution RNTIC “Bashtekhinform”, its areas of activity, examines the interaction of the State Autonomous Institution RNTIC “Bashtekhinform” with commercial structures, and provides an analysis of the effectiveness of this activity.

The conclusion summarizes the results of the entire study.

The list of used literature includes 58 sources.

The appendices contain a questionnaire for users of the scientific and technical library of the State Autonomous Institution RNTIC “Bashtekhinform”, as well as a proposed job description for a library employee, a reviewer-analyst of information resources.

Chapter I. Information and analytical technologies in the business sphere

.1 The role of information and analytical support in the field of management and business

The integration of Russia into the global information space, the activation and strengthening of its position in the international market, the improvement of trade operations in the country largely depends on the successful implementation of modern information and communication technologies in business practice. Effective information support plays an important role in the management of an enterprise or organization in both the non-profit and commercial spheres, because decision-making must be based on objective information, forecast estimates and analytical conclusions. World experience convincingly shows that the economy cannot function successfully without information and analytical support. Information and analytical support for business means the collection, processing, analysis, accounting and provision to interested parties of information that can provide the business entity with certain competitive advantages; raise the level of its economic, financial and information security; prevent the hiring of employees who pose a potential threat to the activities of the business entity; promptly identify actions of employees that run counter to the interests of the business entity, etc., as well as any other information that helps in the decision-making process within the framework of ongoing business processes.

Information and analytical activities today are carried out both by individual specialists and specialized divisions of enterprises and banks, and by independent information and analytical centers specializing in certain types of this activity by economic sector or by region served.

The emergence of information and analytical business in the information market in recent decades as a full-fledged sector, the dynamic increase in demand for information products is due, firstly, to the understanding by the management of medium and large, primarily financial, businesses of the need for information and analytical support for their decisions, and secondly secondly, the impossibility of solving problems in this area on our own. The main reasons for this are the lack of qualified personnel and experience, as well as the unprofitability of doing the work yourself.

Today, when there is an active process of developing information and analytical support for business, its security, and the formation of its market, analysis of the place and role of information and analytical support for business becomes important.

Information support is understood as the process of meeting user needs for information necessary for making management decisions. Information support for the manager’s professional activities should help him orient himself in solving the following problems: firstly, what financial consequences will this or that change in production and sales activities lead to, and secondly, to predict and plan a long-term program of the company’s activities, help the manager develop technical -economic policy of the company.

Information support as a process can be considered at several levels:

on physical level: as a process of collecting, accumulating, processing, analyzing and updating information;

at the communication level: as a process of transmitting information, starting with the selection of target audiences and communication goals, means of communication, circulation, perception;

at the functional level: as a process of organizing routine work, algorithmic operations, unstructured tasks;

at various stages of management decision-making: as a process of searching for reasons that necessitate decision-making, design, analysis and development of possible areas of activity (project activities), choosing a specific course of action;

at various levels of management: as a process of development, implementation and control of business strategy and tactics.

To increase certainty regarding supply and demand and the dynamics of their changes, commercial information provided by marketing research is required, and to reduce the uncertainty of knowledge about the state of the market and the directions of changes in its structure, market information is required. Important types of information are financial, scientific and technical, statistical.

The success or failure of a company in the market largely depends on the manager’s degree of understanding of the completeness, quality and timeliness of information; therefore, the role of the analytical component in working with information increases.

Information and analytical support in the field of management and business is the process of meeting the needs of management and specialists for information that supports the activities of the company through special methods and methods of organizing and using this information, as well as professional knowledge specialists supporting the decision-making process.

As part of information and analytical support for business, the following tasks are solved:

ü checking job applicants in order to identify information that impedes their hiring;

ü preparation of information on to an individual characterizing it from the required point of view (business relations, social communication, exclusivity, etc.);

ü drawing up a pre-agreed “characterizing portrait” of counterparties or business partners in order to build with them the most secure and effective interaction policies for your own business and determine the appropriate adequate level of confidential communication;

ü conducting periodic Internet media monitoring on predetermined topics and objects of interest in order to timely identify relevant vectors of change and, as a result, develop and take the necessary preventive measures;

ü preparation of thematic reviews and materials necessary for making strategic business decisions, aimed at studying and issuing recommendations on such business components as new sales markets, market niches, pricing policy, political and criminal situation, etc.;

ü identifying affiliations of a different nature between objects of interest in order to build adequate and targeted business behavior with them, constructing appropriate patterns of relationships, etc.

When starting a business, you need to conduct information and analytical marketing research of the market sector and region of the chosen business, answer questions about the required labor resources of appropriate qualifications, the ratio of supply and demand for the products planned for release, pricing prevailing in the market, product quality requirements, legislative framework regulating this type of activity, future competitors and possible partners, the attitude of local and federal authorities and management and their authorized representatives to this activity, the state of crime, methods of its activity and much more. In accordance with the knowledge gained, a strategy for starting a business and its development is developed. In the course of work, information is needed about possible partners, their past activities, economic capacity, and connections with crime. It is also important to monitor the state of the market sector on the issues mentioned above.

The main goal of the information and analytical support system in the field of management and business is to support management decisions by collecting and converting information into a form necessary and perceived by the manager, which allows him to assess the state of the object of activity, develop, make and organize the implementation of certain decisions.

Information and analytical support is designed to provide five main functions:

) integration, facilitating the implementation of a set of tasks to form an internal and external value chain. Thanks to intra-company integration, teams can be created consisting of workers who are spatially separated and part of different functional divisions of the organization. The integration function when creating an external chain is manifested in establishing connections between the organization and suppliers and consumers. The interweaving of external value chains into a single information network is a virtual organization that brings together several independent firms in order to put a product or service on the market in cases where they cannot do this separately;

) communicative, aimed at exchanging information and maintaining databases with both limited and mass access. In many organizations, shared and shared market data has become a key asset to enable rapid response to changing market demands;

) instrumental, aimed at developing methods and tools for searching, recording, processing, analyzing, summarizing primary information;

) cognitive, reflecting objective reality. The cognitive function acts as descriptive (descriptive) and diagnostic at the same time in this case;

) organizational and technological, representing a system of means that determine the order and clear rules of practical actions to achieve a specific result in improving an organization, process or social relations, solving various kinds of problems, such as increasing labor productivity, improving management organization, purposefully influencing public opinion through mass media, etc.

The performance of these functions helps to improve the process of developing and implementing management decisions, and, therefore, contributes to the performance of the management function of the organization as a whole. Recommendations, suggestions, methods, assessments various characteristics the subject, his practices - all this is the source material for the development and adoption of management decisions.

The lack of systems for information and analytical support of management decisions at industrial enterprises inevitably leads to a decrease in their competitiveness, and in some cases can become a decisive factor for survival in the market. In this regard, there is a need for a comprehensive presentation of the process of information and analytical support for management decisions, research into its essence, and determination of methods for its effective implementation.

Thus, in a changing economic environment, industrial enterprises are faced with the need to create an information system that can adequately provide managers with the data necessary both to determine directions for further development and to resolve current issues of production activity. The interaction of elements of such a system should be aimed at forming an information and analytical base for timely management response to changing circumstances and anticipation of critical situations in financial and economic activities, as well as being the basis for operational and strategic planning.

1.2 Information and analytical technologies and their use in business

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Currently, specialists in the field of information analytics have a significant arsenal of methods and technologies for information and analytical activities, the description and practice of application of which is widely reflected in specialized literature and professional periodicals.

The transformation of information into a strategic resource is due to the peculiarities of the life of any modern enterprise. Its competitiveness depends on the ability of management and staff to quickly identify and often anticipate changes in the external environment and flexibly rearrange their behavior, consciously choosing an innovative path of development. Naturally, the value increases sharply:

external information reflecting the conditions in which the enterprise operates;

internal information characterizing the activities of the enterprise itself and the involvement of personnel in the implementation of assigned tasks;

information distributed on behalf of the enterprise in the outside world and contributing to the promotion of its products, the formation of a positive image and thus expanding the sphere of social and economic influence;

comparative analysis of external and internal information, allowing one to judge the level achieved by the enterprise and its place among other institutions operating in this market segment.

Used as a strategic resource, prompt, complete and reliable information contributes to:

developing sound strategic development plans and making management decisions taking into account ongoing or predicted changes in the external environment;

introduction of advanced technologies and original scientific and technical developments;

formation of organizational culture and team unity based on common goals and values;

developing new markets, expanding the circle of clients;

acquisition by an enterprise of so-called “intangible assets”: a good name, respect in a professional environment, good attitude from clients, business partners, representatives of government agencies.

However, the integrated use of external (incoming), internal and outgoing information is associated with significant difficulties associated with the properties of professional published and unpublished documents, and the specific information needs of specialists.

The origins of many of today's problems are that during the transition to market relations in former socialist countries, economic relations and, as a consequence, the need for information changed. In the planned economy of the Soviet Union, the main need was for the exchange of both scientific and technical information and vertical information about management decisions made and their implementation on the ground; information monsters such as VINITI, ICSTI, and others were organized that had sufficient information and telecommunication capacities . With the development of the crisis in science and production, the need for scientific and technical information began to fall; at the same time, the need for information about the market and its subjects appeared and is constantly increasing. The giants of previous computer science were unable to adapt to new conditions and today, in most cases, do not play a serious role in the information market.

A new generation of enterprises working in the field of information has arrived, and their number is constantly growing as effective demand increases. Information and analytical activities today are carried out both by individual specialists and specialized divisions of enterprises and banks, and by independent information and analytical centers specializing in certain types of this activity by economic sector or by region served. These are enterprises developing information systems, providing telecommunications services, supporting databases, information brokers, joint and foreign companies in all areas of computer science, accredited in Russia or providing telecommunications access to their information, information analytical centers of the largest banking and business structures.

Today, experts note, on the one hand, a drop in demand (and, accordingly, prices) for simple information products (address and registration data, standard “business references,” digests of open sources, etc.). On the other hand, the share of requests related to complex information research, risk factor analytics, and problem studies is increasing.

Unlike some other sectors of the economy, where the transition from a planned to a market system required the privatization of enterprises and changes in management systems, the information market was formed virtually from scratch. The information system under socialism provided only the processing of “vertical” information flows (“top-down” - directives and orders, “bottom-up” - collection of reporting information), and scientific and technical information. The transition to another economic model with a large number of “horizontal” information flows, information needs of relatively independent market entities from the state - consumers of information, required the creation of a fundamentally different information infrastructure and system of information sources.

Today, available information resources (both government and commercial enterprises), offering the market information necessary for decision-making, can be classified as follows:

Business information sector, including stock exchange, financial, commercial, economic, statistical information:

stock exchange and financial information. Includes information provided by exchanges, special exchange and financial information services, brokerage companies, and banks. This is information about securities quotes, exchange rates, discount rates, goods and capital markets, investments, prices;

economic and statistical information. Information provided by government agencies and private companies engaged in research and consulting includes numerical economic, demographic, social information in the form of forecast models and estimates;

commercial information. This is information on companies, firms, corporations, areas of their work and their products, prices, financial condition, connections, transactions, managers, etc.;

business news in the field of economics and business, which are offered by relevant specialized services and agencies, and the media.

The information sector for specialists, which includes scientific, technical and special information, as well as primary sources:

professional information. Special information specific to a particular profession (information for doctors, lawyers, teachers, pharmacists, engineers, etc.);

scientific and technical information. Documentary bibliographic, abstract, reference information, data in the field of fundamental and applied, natural, technical and social sciences, industries and spheres of human activity;

access to primary sources through libraries and specialized data banks, the possibility of purchasing primary sources, receiving them in the form of full-size documents and microcopies.

. The sector of mass and consumer information, which includes news and services, including those based on modern telecommunications:

reference Information. Information from specialized information agencies and news services, electronic magazines, reference books, encyclopedias;

consumer and entertainment information that is aimed at home use. This includes local news, weather, transport schedules, commercial offers and so on.

To study the external environment, general statistical data is used to assess the state of the market, prospects for its development, trends in supply and demand. This sector of information sources covers government statistics, economic forecasts, analytical studies carried out by various organizations and specialists, results of public opinion polls and sociological studies. Databases of accounting and statistical information are developed by international organizations (the World Bank, for example), at the national level - by the bodies of the Federal State Statistics Service (Rosstat), customs authorities, the Chamber of Commerce and Industry of the Russian Federation, and research institutes. Most of these organizations have their own electronic information websites that provide the opportunity to obtain the necessary information. However, most of this data is closed to free access, and the latter is provided on a paid basis.

Currently on the market you can find Various types information bases data that can become external sources for the formation of databases of an economic entity and serve as a source of information about the commercial environment surrounding it. Databases of non-original, non-author origin cannot be indisputably classified as a “collection” of materials and articles; they represent a collection of documents (or files) and can be the subject of exchange of a material nature.

Entrepreneurship requires a basic information structure with simplified access to business information from various departments. Coordination in the creation of various departmental databases is also important.

It is almost obvious that one of the most serious problems of the current economic environment is the information opacity of its subjects. Despite the abundance of information flows, there is still very little reliable analytical information about the economy of the country, its regions, and individual enterprises. Such an information situation does not contribute to improving the investment climate.

Of course, as information needs grow, the market for information services should also develop. The main and most popular services in the field of information and analytical support for business are the following:

conducting special marketing research aimed at identifying trends in the development of the economic situation;

research of individual market segments, industries, areas of professional activity and preparation of analytical materials;

study of the specifics of the functioning of individual economic entities: corporations, companies, enterprises;

provision of characterizing information about companies (organizational structure, main shareholders, subsidiaries, etc.);

analysis of the company’s economic security;

providing information about ongoing competitions and tenders (within the framework of government orders and in the field of commercial activities);

assessment of the investment attractiveness of cities and regions of the Russian Federation, taking into account the economic and criminal situation on the ground;

informational and organizational assistance in organizing the company’s activities in new regions and new markets.

In general, a number of services provided by information and analytical centers can be classified according to groups of consumers of these services.

For owners and managers: operational monitoring on a given topic; research of partners, competitors (business reputation, connections, market position); collection of information to resolve corporate conflicts; weekly monitoring of the Russian banking market in times of crisis.

For security services: collecting information about partners, clients and competitors.

For commercial services: collecting information for preparing negotiations; research of partners, contractors (business reputation, connections, market position); sales market research; monitoring of clients by given parameters.

For business development and marketing services, analysts: competitive analysis; business intelligence; market research, analysis and monitoring; research of financially intensive industries; collecting information about partners and potential clients; customer monitoring; media monitoring (composing digests).

For personnel services: information support for personnel management.

For investors: checking the reliability of various information provided by the Customer (due diligence); information support for contracts, commercial transactions, investment projects; review of the situation in individual market sectors; analysis of political and socio-economic trends and business practices in individual regions as potential areas for capital investment.

For collection agencies and law firms: search for assets of debtors in Russia, CIS countries and abroad; work on complex debts; search for hiding debtors, etc.

Now let’s look at different forms of presenting the results of information analytics and the direction of their development.

Until the 60s. In the 20th century, the main form of presenting the results of information and analytical activities was bibliographic reviews; in the 70s, abstract reviews became widespread, and in the 80s. complex analytical reviews and annual reports appeared. In the process of this transition, the main executive (expert) functions were resignedly given to industry specialists, and the preparation of the annual report became serious research work with independent financing.

Participants in the preparation of reviews were considered the information elite. Leading specialists in the field of review and analytical activities were concentrated in the main information centers of the country - in VINITI, INION, central research institutes of scientific and technical information of line ministries and departments. Personnel training in this area was carried out only at the level of the Institute for Advanced Training of Information Workers and graduate schools (mainly at VINITI). The bulk of the specialists became analysts in the process of their own not very large-scale practice.

During this period, works devoted to the use of information and analytical began to appear.

Commercial information companies in our country have gone through several stages of their development over several years:

Preparation of press digests, news feeds, address and other factual information about economic entities with the parallel accumulation of our own databases.

A widespread announcement about the preparation of heterogeneous information and analytical products, both in quality and in name, using external (including foreign) databases. As an advertising flag, they announced the conduct of their field research (sociological, marketing surveys), and later the receipt of operational economic intelligence data. Such studies were learned to be carried out realistically and on a large scale only in the second half of the 90s. The main advertising argument was and remains the list<серьезных>clients using information and analytical products - government organizations, banks, large enterprises, newspapers and magazines.

Development of private methods of analytical research. After the August 1998 crisis and the outflow of foreign clients, the battle for the domestic consumer of analytical information began. The main “weapons” in it were efficiency and a move away from standard thematic market reviews (commodity, regional) for a whole group of interested users to individual packages of information - “custom-made”.

The pace of development of “regional analysis” - a rapid and comprehensive study of the socio-political and economic situation in the region in these years is amazing, especially during the pre-election periods. Information analysis in them was very organically combined with the results of population surveys. Information firms began to look for original forms of various analytics. For example, psychological portraiture of a person of interest to the customer (without direct contact with her - based on the analysis of video recordings, graphological examination, etc.), information monitoring, consulting on a wide range of issues, inventing our own economic indices, ratings of various objects and subjects - banks, insurance companies, universities, external managers, etc.

If in the first half of the 90s numerous news agencies, focused on working with stock exchange, address and legal information, then the galaxy of highly specialized information firms working with media audiences in a consulting mode became the most active. At the same time, geographic information technologies developed, and specialized information companies entered the market with their geographic directories. But many of them quickly lost their specialization, endlessly expanding the problem field of their analytics due to the lack of widespread effective demand.

Gradually, a set of concepts emerged that described analytical products, albeit with different content and quality - targeted branded, market-oriented, marketing, news reviews and references. Review documents that are similar in content exist under different names, and the differences between them are very difficult to trace.

Review materials also underwent significant changes during this period. They have been enriched with new genres - from standard in form and automated report preparation technology to a rating table, brief business news, the value of a forecast indicator, growth curves for a specific parameter, an index. Review materials become brief, smaller in volume, periodic, but still remain only ascertaining the situation or state of the object. The efficiency of their preparation is increasing.

But in parallel with the development of methodological techniques for analyzing and presenting data, the professionalism and reliability of most of the analytical products in periodicals are being lost. Information and analytical products “to order” and “for publication” began to differ significantly.

The first seeks to preserve the volume and maximum number of fresh data (the latest balance sheet and other indicators), the second - to be cautious in assessments, but vivid in presentation, with empty, meaningless fragments of text. Most often, in such reviews (especially on economic and political topics) there is not a single non-trivial generalization. The direct bias of review information is often visible. The reviews have lost one significant part - the sources of information are practically not indicated anywhere, and therefore there is distrust in the indicators and conclusions given.

One of the fundamental information and analytical technologies that underlies many of the listed services is information diagnostics. Information diagnostics is a technology for analyzing information about an object, implemented using special procedures and methods in a fixed subject field using selected indicators to assess the condition, trends and prospects for the development of an object. An object of any nature can be diagnosed if it changes over time, and information about these changes is available in the documentary flow. The main conditions for the implementation of information diagnostic procedures: 1) It is not the object itself that is analyzed, but information about it known in society; 2) For successful diagnostics, a certain completeness of collecting documents (data) about an object must be ensured, the boundaries of which are described in advance by an information analyst in the form of an ordered list of keywords or a problem-oriented rubricator that captures the subject field of the object; 3) Diagnostic signs - evaluation indicators - can be selected from among the characteristics of an object - its properties, qualities, physical parameters. 4) The technological chain of diagnostic methods and procedures should allow an information analyst to diagnose an unfamiliar object with reproducible object assessment results.

The concepts of “information diagnostics” and “information monitoring” of objects were introduced in the late 1980s. For the first time in Russian literature, such a clear concept as “information diagnostics” was recorded in 1989 in the work of V.R. Serov with the following characteristics: “a set of methods that make it possible to determine the state of a particular area of ​​the national economy and the optimal ways for its further development.”

In the book by G.F. Gordukalova in 1990 and her earlier articles introduced the concept of “information monitoring”, which was understood as the technology of continuous information monitoring of an object in a fixed information field according to selected indicators for diagnosing and forecasting the development of an object. The term has become fashionable, but I want to distance myself from many options for its implementation, since they are offered unprofessionally and compromise the promising capabilities of the monitoring approach. Information monitoring is a special technology of information diagnostics, built on piecemeal tracking of new information about an object that has appeared for each new observation period, and their subsequent comparison with the previous period using a set of selected monitoring indicators. That is, information monitoring is also one of the modes of information diagnostics of an object on a time scale.

An object can be diagnosed in different time modes: retrospective analysis - involves identifying development trends over the previous period of time; operational express analysis - characterizes the state of an object at a certain moment in its development; monitoring analysis - continuous monitoring of the development of an object (or knowledge about it) through certain time points.

An information analyst receives enriched and systematized knowledge about an object. Thanks to professional skills in searching and systematizing information, he is able to “put together” a holistic, cumulative and systematized idea of ​​it from fragmentary, scattered documents about an object. For example, compile a list of authors and companies working on the problem in recent years, systematize areas of research on the object, etc. Reproduced knowledge about an object (i.e., brought from other areas of scientific and practical activity) is identified on the basis of the established similarities and differences of objects, their properties, scope of application, etc. It is implemented on the basis of a complex procedure for searching and diagnosing “implicitly useful” information about an object.

The most popular and in demand information product is the “information report”. A report is information collected from various sources and systematized about a business entity. The information report contains information: about the activities of the company, its owners, managers, financial condition, field of activity, capital structure, history, information about branches, subsidiaries and parent companies.

The information report allows you to assess the degree of commercial risk in cooperation<#"justify">Assessing the cost-effectiveness of obtaining and using business information differs from traditional approaches to assessing the effectiveness of other economic phenomena, when costs are compared with profits (or volume of output). Obtaining the maximum amount of information for the money spent does not mean that conclusions will be drawn from this information for making management decisions. The latter, in turn, are not limited to making a profit, but are aimed at developing the organization, ensuring long-term prospects for growth in a competitive market, meeting the needs of customers (internal and external), personal interests of managers and employees, increasing their prestige, qualifications, self-confidence and well-being.

To summarize, it can be noted that the formation of the information market in our country dates back to the beginning of the twentieth century. Over the years, we have gone from an almost complete absence of a perceived need for information, and especially an analytical product, to the current formation of demand for analytical and forecasting services related to risks in the market.

At the very beginning of the 90s, with the destruction of the Soviet economy, a need arose for information about the state of commodity markets and the era of exchanges, including electronic ones, began. Then a rapid process of deception in the market began and a need arose to check Russian and foreign companies - potential partners, as well as information about the location of the debtor and his financial situation, which gave rise to information and detective companies that select and check market entities and conduct search activities by debtors. The next stage in the development of the information and analytical market came with the appearance of large-scale crisis phenomena on the market, such as “Black Tuesday”, “Black Thursday”. These market cataclysms have created a need for an analytical product: monitoring and analytical forecasting of the state of individual market sectors, primarily in the banking and financial sector.

Also, a serious impetus to the development of the information and analytical market was given by the voucher privatization carried out in Russia and the social, political, economic and criminal phenomena associated with it. The need for verification of partners and analysis of risk factors in certain regions of the country and sectors of the economy has increased many times over. With the development of needs and the information market, the flow of information and the number of information sources increased, which led to the development of telecommunication networks, mathematical means for quickly processing large amounts of information, database management systems, a system of analytical reviews and digests on certain issues and many other elements of information technology.

With the development of the securities market, there has been a demand for information related to stock market operators.

Information requests respond to the complexities of our lives. With the deepening of the current economic and political crisis, great interest has appeared in the political state of a particular region, the country as a whole, and their influence on the economy of individual market entities. There is a need to scan the political market of our country. The need has arisen for forecasting and systematic analysis of the situation in certain sectors of the economy, in certain sectors of the market, in certain city-forming or system-forming enterprises for an entire industry.

Chapter II. Activities of the State Autonomous Institution RNTIC "Bashtekhinform" in the field of information and analytical support for business

.1 General characteristics and areas of activity of the State Autonomous Institution RNTIC “Bashtekhinform”

State Autonomous Institution Republican Scientific, Technological and Information Complex "Bashtekhinform" was founded in 1963 as the House of Scientific and Technical Information. In 1966 it was transformed into the Central Bureau, in 1969 - the Center for Scientific and Technical Information and Propaganda. In 1992, it was reorganized into the State Institution RNTIC "Bashtekhinform" of the Academy of Sciences of the Republic of Belarus, since 2009 - the State Institution RNTIC "Bashtekhinform".

Currently, the diversified fund "Bashtekhinform" includes: 83,000 copies. books and brochures, 20280 copies. domestic magazines, 75,000 copies. industrial catalogues, 523300 copies. regulatory and technical documents and publications of NTI bodies, more than 5 million copies. patent documents (on paper), 180 CD/DVD discs.

The main activities of the State Autonomous Institution RNTIC “Bashtekhinform”:

information support for government agencies, industrial enterprises, scientific organizations and educational institutions;

information support for innovation activities in order to increase the competitiveness of enterprises and scientific organizations of the Republic of Belarus;

promoting the creation, legal protection and use of the results of intellectual activity;

promoting the development of information technologies in various sectors of the economy of the Republic of Belarus.

Tasks implemented during the activities of the State Autonomous Institution RNTIC “Bashtekhinform”:

creation, updating and organization of the use of scientific, technical, regulatory and marketing information resources, including funds of scientific and technical literature, regulatory, technical and patent documentation, databases and data banks;

promoting scientific and technical innovations and best practices, improving the qualifications of specialists;

applied scientific research in the field of information resources and information technology.

One of the activities of the State Autonomous Institution RNTIC “Bashtekhinform” is the implementation of scientific and technical projects, such as the formation of funds of scientific, technical, regulatory and patent information; development of the Republican Information Data Bank of High Technologies; development of a concept for information support of the activities of a scientific organization based on a single recursive object data model using a unified multilingual interface; carrying out work in accordance with the action plan of the Republican Target Innovation Program of the Republic of Belarus; organization of a permanent exhibition of high-tech and knowledge-intensive products of the Republic of Belarus; implementation of a set of measures in the field of intellectual property; creation of the Technology Transfer Center of the Academy of Sciences of the Republic of Belarus; development of the Republican Center for Intersectoral Industrial Cooperation and Marketing Information; provision of information and educational services to enterprises, organizations and citizens of the Republic of Belarus on the basis of business contracts.

The purpose of the innovation activities of the State Autonomous Institution RNTIC "Bashtekhinform" of the Academy of Sciences of the Republic of Belarus is: information support for innovation activities in the Republic of Belarus and the promotion of scientific and technical innovations and achievements; formation, development and use of automated resources of scientific and technical information on the territory of the Republic of Belarus, including funds of literature and documentation, databases and data banks; Creation automated systems collection, processing and organization of access to this information by authorities government controlled, enterprises, organizations and the scientific community; implementation of educational activities in the field of training, retraining and advanced training of specialists in the field of industry, education, science and business structures in accordance with the requirements of scientific and technological progress.

The organization includes the following departments and centers:

1.Educational and Methodological Center;

.Distance Learning Center;

.Training and technical center;

.Patent Consulting Center;

.Information and Marketing Center;

Document Center;

Expo Center;

.Cluster Development Center;

.Center for Energy Saving and Energy Efficiency Improvement of the Republic of Bashkortostan;

Printing house;

.Information Data Bank of Science-Intensive Technologies;

.Scientific and Technical Library;

.Department of normative and technical documentation;

Web-studio "ART4WEB";

.Stationery office supplies.

The educational and methodological center of the State Autonomous Institution RNTIC "Bashtekhinform" was founded in 1996, has state license No. 119201 for the right to conduct educational activities. Every year, the center hosts more than 100 educational events for specialists working in the field of management, accounting, finance, law, human resources management, marketing, sales; over the course of the year, over 1,600 students are trained here - representatives of companies of all forms of ownership from various regions of Russia and regions of Bashkortostan.

Currently, the UMC is a regional representative in the Republic of Belarus of the Interregional public organization “Guild of Domestic Specialists for State and Municipal Orders.”

At the Distance Learning Center of the State Autonomous Institution RNTIC "Bashtekhinform" training is carried out via the Internet in a specialized educational environment, which includes electronic textbooks, educational computer programs, a system for testing and monitoring knowledge and a means of communication and information exchange.

You can study according to your individual schedule, at a convenient time: at home or at work.

The Training and Technical Center (TTC) "Bashtekhinform" was founded in 2001 and occupies a leading position in the information technology market in Bashkortostan.

The main activities of the training center "BashTechInform" are:

IT consulting and creation of turnkey IT solutions

Supply of licensed software

Training and certification of specialists

Technical support

Training Center "Bashtekhinform" has a rich collection of partner statuses, including Microsoft Gold Certified Partner with six competencies, Novell Gold Certified Partner, Oracle Business Partner, IBM Partner, Symantec Software Partner.

All specialists of the Training and Technical Center are authorized by leading software manufacturers. Among them are the recognized “giants” of the IT market: Microsoft, Oracle, Novell, Cisco, ISACA. The specialists of the Training and Technical Center have extensive practical experience in implementing and maintaining software solutions at the largest enterprises of the Republic of Belarus.

The main objectives of the Patent Consulting Center of the State Autonomous Institution RNTIC "Bashtekhinform" are assistance to inventors in protecting their intellectual work, assistance and scientific and methodological support to patent specialists, patent information services for enterprises and organizations.

Available Digital catalogue regulatory documents, which includes bibliographic records for all types of books and documents, including articles from the journals “Patents and Licenses”, “Intellectual Property. Industrial Property", "IP. Copyright and related rights" in recent years, collections of regulatory and technical documents on intellectual property to help the inventor: basic laws, international documents, recommendations for filing an application for an invention, trademark, utility model, industrial design, computer programs.

The Center for Intersectoral Industrial Cooperation and Marketing Information is an infrastructure organization that promotes the development of entrepreneurship in industry. The main activity of the subcontracting center is the development of cooperative ties between industrial enterprises (small, medium and large) at the regional and interregional level (within the framework of the National Partnership for the Development of Subcontracting) (Resolution of the Government of the Republic of Belarus dated May 31, 2005 No. 109 “On the creation of the Republican Center for Intersectoral Industrial cooperation and marketing information").

The Technology Transfer Center is registered as a subject of innovation infrastructure (certificate No. 5 dated 04.24.09, order of the MPIIP RB No. 49 dated 04.24.09). The purpose of the center is to commercialize the results of scientific research and development and promote the integration of science and business by ensuring the transfer of technologies in the Russian and international markets, assisting organizations and enterprises in more efficient use of intellectual property.

Center services:

Network technology transfer services

Expertise of innovative projects

Technology audit

Intellectual Property Audit

Technology Marketing

Consulting on technology transfer and commercialization

Innovation Project Management

Business planning of innovative projects

Search and attraction of investments

Outsourcing of research and development work in the field of high technology

Information and analytical services

Educational services

In pursuance of the Decree of the Government of the Republic of Bashkortostan No. 202 of September 21, 2005 “On the development of the Republican Information Data Bank of Science-Intensive Technologies,” RNTIC “Bashtekhinform” carries out the development, formation, filling and development of the Republican Information Data Bank of Science-Intensive Technologies.

The main objectives of the project are to create a system of information support for scientific and technical activities, systematize, collect and update scientific information of the Republic of Bashkortostan, promote technology transfer and attract investors, promote intellectual resources to the market, strengthen the practical orientation of academic, industry and applied university science as the most important growth reserve production potential of the republic.

Dramatic political, economic and social changes characterizing modern development society, increased the importance of information and the status of libraries as the most democratic source of access to the knowledge accumulated by humanity. The Scientific and Technical Library (NTL) of the State Autonomous Institution RNTIC “Bashtekhinform” complex provides reference, bibliographic and information services to enterprises and organizations of all forms of ownership and individuals.

The main objectives of NTB are:

ensuring the safety of information resources contained in the NTB fund;

acquisition, accounting and processing of new receipts;

computerization of library and bibliographic processes;

introduction of new technologies into the processes of formation of own information resources, creation of electronic libraries;

expanding the practice of using borrowed information resources;

promotion of information resources to users, expansion of the repertoire of library services.

Services provided by the scientific and technical library:

Using a reference and search engine.

Providing primary sources (books, magazines, industrial catalogs, information sheets).

Compilation of bibliographic lists of references for abstracts, coursework, diploma works, dissertations.

Thematic selection of literature.

Editing reference lists for abstracts: coursework, diploma works, dissertations.

Delivery of literature to your home (night pass).

Providing regulatory and legal information using the Consultant-Plus ATP.

Preparation of thematic information collections, digests, analytical reports on the customer’s topic.

Search for information on the RASPRI system.

Determination of the UDC index and the SRNTI heading.

Weekly open views literature.

Organization and holding of Specialist Days.

Methodological consultations on organizing the work of a scientific and technical library.

Copying selected information materials.

Thematic and factual information.

Providing computer time for working on the Internet.

The main task of a scientific and technical library is preservation and acquisition - the formation of a library collection.

The collection of the reference and information fund is focused on solving problems and areas facing enterprises and organizations of the republic.

The reference and information fund is completed in the following areas: mechanical engineering, oil, gas, chemical industry, instrument making, construction, economics, computer technology, law.

The reduction in funding led to a sharp decline in the library's acquisition level. In fact, the number of receipts has decreased several times.

The Gilem Publishing House of the Academy of Sciences of the Republic of Belarus provides great assistance in completing the collection.

The structure of library collections changes on several levels: by type of media, by the degree of immediate accessibility for the reader (main storage fund, open access fund), by type structure, by sign systems (text - alphabetical, multimedia graphic, audio).

NTB expands access to electronic resources. This source can satisfy the need for the latest and most relevant information. Particular attention is paid to electronic publications.

In 2011, two new departments appeared in the structure of the State Autonomous Institution RNTIC “Bashtekhinform”: the Center for Cluster Development and the Center for Energy Saving and Energy Efficiency Improvement of the Republic of Bashkortostan.

The Center for Cluster Development of the Republic of Bashkortostan was created in accordance with the order of the Government of the Republic of Bashkortostan dated August 17, 2011 No. 1066-r, on the basis of the Academy of Sciences of the Republic of Belarus to activate innovation processes and implement cluster initiatives in the economy of Bashkortostan.

The main task of the Central Committee of the Republic of Belarus is to create conditions for effective interaction between enterprises - participants of territorial clusters, educational and scientific institutions, non-profit and public organizations, state authorities and local governments, investors in the interests of the development of territorial clusters, ensuring the implementation of joint cluster projects.

The functions of the Central Committee of the Republic of Belarus include:

development of projects for the development of territorial clusters and investment programs;

monitoring the state of innovation, scientific and production potential of territorial clusters;

development and implementation of joint cluster projects with the involvement of participants in territorial clusters, educational and scientific institutions, and other interested parties;

organization of training, retraining and advanced training of personnel, provision of consulting services in the interests of cluster participants;

providing assistance to participants of territorial clusters in obtaining government support;

facilitating the introduction of new products (services) to the market by participants in territorial clusters;

organization of conferences and seminars in the areas of interest of cluster participants.

provision of consulting services on the specialization of individual cluster participants;

provision of services to cluster participants in terms of legal support, marketing, advertising;

conducting information campaigns in the media to highlight the activities of the cluster and the prospects for its development, promoting the cluster brand;

conducting marketing research in various markets related to the promotion of cluster products.

The Center for Energy Saving and Energy Efficiency Improvement of the Republic of Bashkortostan was created in December 2011 in order to ensure a unified policy in the field of energy conservation and energy efficiency improvement, implement pilot innovative projects, and develop regulatory and methodological frameworks for the implementation of energy saving policy.

According to Federal Law No. 261-FZ “On energy saving and increasing energy efficiency and on introducing amendments to certain legislative acts of the Russian Federation”, the main effort in this area should be aimed at:

information support on a regular basis for measures to save energy and improve energy efficiency;

dissemination of information about the potential for energy saving and measures to improve the energy efficiency of public infrastructure systems;

generation of information on outstanding achievements, including foreign ones, in the field of energy saving and energy efficiency, including a list of objects and technologies related to the processes of using energy resources with the highest energy efficiency, on the most effective energy saving measures, on promising directions for the development of energy saving and increasing energy efficiency;

generation of information about advanced innovative developments and projects used in industry and fuel and energy sector enterprises;

information and analytical support for the innovation process, including commercialization of the results of innovation activities in the field of energy saving and energy efficiency at fuel and energy enterprises.

The mission of the Center is scientific, technical and analytical support for the activities of enterprises, institutions and organizations in the field of energy saving and resource efficiency, the introduction of advanced energy and resource saving equipment and technologies.

Main tasks of the Center:

information and analytical support and monitoring of the current situation in the field of energy saving;

achieving real-time savings;

consulting those responsible for energy saving;

organization of training;

promotion of energy saving.

The main functions of the Center include adjusting the Comprehensive Program of the Republic of Bashkortostan “Energy Saving and Improving Energy Efficiency in the Republic of Khakassia for 2010-2014 and for the period up to 2020 with the aim of preparing it for co-financing from the federal budget, selecting and examining energy saving projects, making investments for implementation energy saving projects in the prescribed manner, development of methodological recommendations in the field of energy saving, development and implementation of information and educational programs on energy saving, promotion of energy saving in the republic.

The information resources of an enterprise are dispersed across departments, for example, organizational and administrative documentation is stored in the personnel department, accounting documentation is stored in the accounting department.

The department of normative and technical documentation has unique funds of normative and technical documentation, is completed with GOSTs, OSTs, TUs, international standards, as well as SNiPs and SanPiNs, and provides information services to enterprises and organizations of all forms of ownership and individuals.

The collection of the scientific and technical library includes books and reference publications in the following areas: economics, mechanical engineering, chemical industry, electrical engineering, energy, instrument making, transport, ecology, etc.

The patent fund includes basic laws, international documents, recommendations for filing an application for an invention, trademark, utility model, industrial design, and computer programs.

The Information Data Bank of Science-Intensive Technologies contains electronic databases in various areas.

.2 Interaction of the State Autonomous Institution RNTIC “Bashtekhinform” with commercial structures of the Republic of Belarus. Status, efficiency analysis

The specifics of the activities of the State Autonomous Institution RNTIC "Bashtekhinform" are aimed at providing scientific and technical information to scientific and educational institutions, manufacturing enterprises in all sectors of industry, agriculture, the service sector, public organizations, engineering and technical workers, inventors and entrepreneurs.

Each of the departments and sectors of the State Autonomous Institution RNTIC “Bashtekhinform” contains information for a certain circle of specialists. Thus, a scientific and technical library interacts with the external environment by providing a range of paid library services based on available information resources. She organizes and conducts “Specialist Day” and “Information Day”.

The information data bank of high technology of the Republic of Bashkortostan interacts with the external environment in the course of performing the main tasks of the department. A database of industrial enterprises has been formed with which the department constantly cooperates; invitations to seminars and conferences are sent by fax and e-mail. Strong connections are maintained with experts and patent holders, who are both consumers of the Data Bank information and its suppliers.

The information contained in the Republican Information Data Bank of Science-Intensive Technologies is used to support the innovative activities of organizations and enterprises, and is in demand by specialists from the Government of the Republic of Belarus, ministries, departments of the Republic of Belarus, and the scientific community of the Academy of Sciences of the Republic of Bashkortostan.

Free access to information from the Republican Information Data Bank is provided via the Internet.

As part of the work carried out, scientific and practical seminars, conferences, publication of collections, participation in exhibitions and competitions and various events are carried out together with the Academy of Sciences and the Ministry of Industry, Investment and Innovation Policy of the Republic of Bashkortostan.

ü Investors and industry - search for promising scientific developments and new technologies, as well as experts who can evaluate new scientific results and technologies and facilitate their implementation in production;

ü Government bodies management - information support for management, determining the role of scientific institutions and scientists in the scientific process;

ü Scientists and inventors - access to up-to-date scientific information, search for partners and investors, technology transfer;

ü Teachers and students - familiarization with the achievements of science and technology and the use of scientific research results in educational process;

ü Engineering and technical workers - acquaintance with the achievements of science and technology, promising developments.

In 2011, the website of the Republican Information Data Bank of Science-Intensive Technologies was visited by about 270 thousand people, including: Russia, Ukraine, Belarus, Kazakhstan, Germany, Latvia, the Netherlands, Great Britain, Poland, etc.

The regional center for intersectoral industrial cooperation and marketing information provides regional industrial enterprises with services that facilitate the establishment of cooperative ties. Transfers information about incoming orders through the interregional partnership network to regional industrial enterprises. Provides a number of advertising services by placing banners on the website of the information and marketing center (#"justify">GAU RNTIC "Bashtekhinform" actively interacts with enterprises and organizations of the nanoindustry: promotes real assistance in the commercialization of the results of scientific research and development, integration of science and industry; organizes exhibitions and meetings on the development of nanotechnology and the nanoindustry; helps to get acquainted with the innovative potential of the republic in the field of nanoindustry and the selection of projects for co-financing in the near future. These are enterprises such as JSC Salavatsteklo (Salavat), LLC Zhespar-BIOS (Ufa), OJSC "Sterlitamak Machine Tool Plant" (Sterlitamak), OJSC INTC "Iskra" (Ufa), LLC "Bashstankocenter", OJSC "NIIT" (Ufa), FSUE "NPC Gas Turbine Construction SALYUT" , CJSC "Ural-TSP" (Ishimbay), CJSC "Plakart", OJSC "UMPO", LLC "ESM" (Ufa).

The technology transfer center is a kind of tender platform where the executing enterprise and the customer enterprise find common ground and come to profitable cooperation.

The Patent Consulting Center of the State Autonomous Institution RNTIC "Bashtekhinform" helps to increase the efficiency of innovation, the introduction of the results of intellectual activity into civil circulation, patent information support for organizations, industrial enterprises, small and medium-sized businesses, the development and strengthening of cooperation in the field of intellectual property, solutions current issues legal protection of intellectual property. The center interacts with such enterprises and organizations of the Republic of Belarus as the legal security agency "INTELLECT-S", NPF "Packer", OJSC "Gazprom neftekhim Salavat", OJSC "Sorbent", OI "Ekator", LLC "Inkotel", LLC "Cordeo" , LLC "First Firm of Patent Attorneys", LLC "Pharmatek", FSUE UAPO, FSUE UAP "Gidravlika", LLC "Law Firm Gorodissky and Partners".

In the 21st century, a rapidly developing global market creates a variety of consumers, requirements for products, goods and services, organization and management of production and defines the concept of quality. To provide the user with special types of technical literature and documentation on the profile of his activity, to explain the procedure for applying international, regional, and national standards in the territory of the republic, especially to small and medium-sized businesses, is one of the tasks of the Scientific and Technical Library (NTB).

The Scientific and Technical Library is a structural subdivision of the State Autonomous Institution RNTIC “Bashtekhinform”. Provides library services, information, bibliographic and reference support to specialists from enterprises of the republic, students, and employees of the Academy of Sciences on the basis of its information collections. The activities of the scientific and technical library are always aimed at providing information to enterprises and organizations.

The information society creates new conditions for the work of libraries and places new demands on them, then for a substantive consideration of these conditions it is advisable to highlight the following technological nodes of library- information activities: structuring information flows; offering information; information consumption.

During meetings with representatives of the business sector of the economy, their poor knowledge of legislation in the field of certification, standardization, regulatory documents at various levels, and the procedure for their application in the republic is often revealed.

NTB - the holder of a systematically updated fund - carries out the mission of providing information with standards and regulatory documents to enterprises, organizations, business structures and individuals, including in the regions of the republic under agreements with enterprises.

This activity acquired particular significance with the introduction of quality management systems. NTB contributes to this work by providing free access to funds, organizing exhibitions, seminars, conducting thematic searches, and sending out information letters.

The fund of normative documents is presented both in traditional form and in electronic media.

In addition to regulatory documentation, business people are interested in information about equipment, technical specifications, manufacturing companies, address information. This is an integral part of scientific and technical information necessary in the preparation of technical and design solutions, when purchasing domestic or imported equipment.

The main sources are documents grouped under the name “industrial catalogs” containing information about industrial products.

Just recently, concepts such as a library and business seemed incompatible. But economic activity had to be mastered, and now a reliable and constant source of extra-budgetary revenues are paid services, such as: provision of primary sources (books, magazines, industrial catalogues); compiling bibliographic lists of references for abstracts, coursework, diploma works, dissertations; thematic selection of literature in all areas of economics and industry; delivery of literature to your home (night pass); provision of regulatory and legal information using ATP “Consultant-plus”; provision of computer time on the Internet, etc.

The scientific and technical library entered the market with a good resource base and knowledge of the needs of its users. The quality of library services and their competitiveness are determined by the implementation of the same basic principles of the quality management system: customer focus, activity of top management, process approach, employee involvement, etc.

Service is provided both in the reading room and remotely at the request of individual users and organizations on a contractual basis. When receiving information, the user pays not only for the information provided, but also for information services.

Prospects for the introduction of new information technologies are associated with increased access to Internet resources. Bibliographic and full-text databases on CDs are provided to the user as a package, therefore the strategy for introducing new information technologies is aimed at maximizing the replenishment of the library’s electronic resources.

Taking into account the specifics of requests for special types of technical literature and documentation. NTB is showing interest in the databases of VNIIKI and others.

Depending on the objectives of the library’s activities, the following innovative areas are distinguished:

product-based, aimed at changing the repertoire of library services in response to growing public needs;

organizational and managerial, causing the need to develop and implement progressive forms and methods of work, the emergence of new structures;

technological, related to the improvement of technological processes in libraries, with their technical re-equipment;

social, designed to help meet the socio-cultural needs of library employees;

innovative in the field of professional consciousness;

complex, including all types of listed innovations.

New technologies lead to an increase in the availability of information and expand the possibilities of searching for it.

The development of the Internet can push libraries to the periphery of the information infrastructure; this opinion is deeply erroneous, first of all, because libraries belong to the fundamental categories of human culture, and the Internet belongs to technological innovations that record a certain level of scientific and technological development of society.

Scientific libraries are always an integral part of information, cultural, educational and educational infrastructures.

The current stage of development of scientific and technical library is associated with the active implementation of new methods of information exchange, the creation of our own information resources, the computerization of library processes, and the organization of user access to electronic information resources.

Changes in user requirements for the quality of library activities, processes of processing and provision of information confront the library with the need to develop new types of information services.

Using a reference search engine (SPA);

Providing primary sources;

Information Day;

Thematic selections;

Bibliographic lists;

Searching for information in the database;

Address information;

Methodological consultations;

Copying materials;

Using the “Consultant-Plus” reference and search system;

Scanning;

Providing computer time for working on the Internet;

Determination of the UDC, LBC index and GRNTI headings;

Typing;

Working with electronic libraries Elibrary, STN International.

The reading room is visited on average by 20-25 people. The average output per day is 120-150 copies. For specialists of contract enterprises and everyone interested, weekly exhibitions of new arrivals are presented - 99 exhibitions.

In 2011, the scientific and technical library conducted 3 specialist days on innovative activities of enterprises and organizations; 120 thematic collections were made in current areas: accounting, taxation, labor protection, personnel records management, innovation, investment:

"Consumer rights Protection";

"Fire Safety Rules";

"Trade Rules";

“Instructions on labor protection in trade”;

“State registration of legal entities and individual entrepreneurs”;

“New in calculating average earnings and wages in 2011”;

"Regulation of trading activities."

Including for enterprises:

“Sulfuric acid, chilled. Ecology. Occupational Safety and Health” - Oil Refinery LLC;

“Motivation system in trade organizations” - LLC “Prodliner”;

“Economic management methods used at the enterprise” - Energobeton LLC;

"Bitumen. Toxicity. Ecology" - JSC "Novoil".

Service is provided both in the reading room and remotely at the request of individual users and organizations on a contractual basis.

A special place in the innovative activities of libraries is occupied by the introduction of computer technologies, which relate to innovative activities of a complex nature, because include all types of library innovations. Introduction of new information technologies related to expanding access to Internet resources. In its work, the library uses the ability to search using the database of the Scientific Electronic Library (www.elibrary.ru). NEB is the largest Russian portal in the field of science, technology, medicine, education, containing abstracts and full texts of more than 12 million scientific publications.

The website www.pressa.ru also provides visitors with the opportunity to use free electronic versions of magazines and download archives of printed publications. The most studied foreign databases of electronic periodicals, such as Kluwer, Academic Press, Elsevier, Elibrary, STN International.

Bibliographic and full-text databases on CDs are provided to the user as a package, therefore the strategy for introducing new information technologies is aimed at maximizing the replenishment of the library’s electronic resources.

The library collection contains 450 books in in electronic format, of which: 160 books on innovation, 32 books on the use and disposal of waste, 258 books on thermal power engineering.

The following electronic libraries on CD have been created:

“Innovation Library”;

“Library on the use and disposal of waste”;

"Library on Thermal Power Engineering".

During our research, we conducted a survey to determine the demand for reference, bibliographic and information services for enterprises and organizations of all forms of ownership and individuals. The questionnaire we developed used mainly closed questions, which allowed respondents to give clear and useful answers for the researcher, as well as to simplify the procedure for subsequent processing of the received data.

The procedure for collecting each questionnaire consisted of several stages:

) selection of a company that meets the specified criteria;

) collection of information about the contact person, telephone number, company fax number, email address;

) dialogue with the respondent, obtaining a verbal agreement to participate in the study, clarifying the coordinates for sending the questionnaire;

) sending a questionnaire;

) receiving the questionnaire.

It should be noted that each of the five stages of collecting the questionnaire was accompanied by significant difficulties.

As a result of the analysis of the survey results, it turned out that absolutely all respondents (100%) use additional professional information, which once again emphasizes their awareness of the importance of information and analytical support for business. The most common source of additional information is the Internet (78%), followed by magazines (52%) and the library (52%) in second place by number of responses. It is worth noting here that these answer options are not at all mutually exclusive, but on the contrary, they intersect and complement each other. So, for example, the possible options are “use journals from library collections,” “electronic versions of journals,” or “use the library’s access services to certain online databases.”

Among the sources of obtaining professional information, periodical professional publications confidently lead, while books and materials scientific conferences used by 39% and 34% of respondents, respectively.

Thus, the results of the survey demonstrated the high activity of managers and leading specialists of organizations and enterprises in the non-profit sector as users of the library and other sources of information. Such interest suggests that they have a significant potential need for information and analytical services.

3 Ways to increase the efficiency of the activities of the State Autonomous Institution RNTIC “Bashtekhinform” in the field of information and analytical support for business structures

The Federal Law of the Russian Federation “On Librarianship” defines a library as “an information, cultural, educational institution that has an organized fund of replicated documents and provides them for temporary use to individuals and legal entities.” These legally established functions indicate recognition of the special, ever-increasing role of libraries in modern world, about the need for their development simultaneously in all three directions, as well as about the versatility of everyday library work.

In addition to financial difficulties, the scientific and technical library of the State Autonomous Institution RNTIC “Bashtekhinform” is currently experiencing certain personnel difficulties - at the moment there is not a single employee on the library’s staff. Therefore, we can say that at this stage there is no system of information and analytical services that could satisfy the needs of the business sphere.

At the same time, simply restoring the functioning of the library will not change the situation much. It is obvious that the new time has its own requirements for working with information. This is manifested in the expansion of library functions, an increase in the volume of information subject to processing, as well as an increase in the demand for information and analytical products and services. The number of consumers of these products, both real and potential, is growing, which also need to be developed when planning the work of the library.

At the first stages of library development, the main task of its employees is to promptly provide abstract, bibliographic, reference, review and analytical information to various categories of users. As the library develops, the number of functions performed will expand, the number of titles of information and analytical products produced and the number of services provided will increase.

The scientific and technical library of the State Autonomous Institution RNTIC "Bashtekhinform" will provide information and analytical support for business on the basis of targeted identification, collection, scientific analysis and synthesis of domestic and foreign literature and unpublished documents containing information about business problems, the results of scientific research in this area; as well as studying the information needs and requests of users.

The library's activities can be carried out in the following areas: formation, maintenance and maintenance of distributed collections and data banks on the most popular topics among users based on the cumulation of various information resources; preparation, publication and distribution of information products: bibliographic, abstract, analytical, review, factual and other materials; provision, in accordance with requests, of published and unpublished materials and their copies, arrays of automated databases, the use of mass forms of information services; promotion and advertising of their products and services; conducting scientific research in various areas and industries; participation in disseminating experience in information activities through publications, participation in seminars and conferences; monitoring the information situation; methodological and technological support for the activities of the State Autonomous Institution RNTIC “Bashtekhinform”; interaction with other information and analytical centers in the region and country.

The library not only provides information and analytical services to “external” consumers, but is also a necessary link in information and methodological support for the activities of the State Institution RNTIC “Bashtekhinform”. The absence of employees with special education in an organization has a negative impact on the effectiveness of information support for the organization’s activities. Therefore, in this case, it is necessary to include specialists in the staff who provide information, analytical and methodological support for the organization’s activities and provide highly qualified services to enterprises and organizations of the republic. These specialists can be information resource analysts - graduates of the specialty “Library and Information Activities” at BSPU named after. M. Akmulla.

Students of the Faculty of Social Sciences and Humanities of the Bashkir State Pedagogical University who are studying in the specialty “Library and Information Activities” can also take part in the work of the scientific and technical library of the State Autonomous Institution RNTIC “Bashtekhinform”. They can either directly perform any work assigned to them by library staff, or in the learning process. In the first case, these may be tasks for searching for information, its analytical and synthetic processing, assistance in preparing digests and other products. During the course of their studies, students can continue to undergo practical training on the library staff, and also, on behalf of teachers, in the course of some disciplines they could carry out tasks, the results of which could be used by library staff. For example, in the course of the discipline “Information and Analytical Products and Services,” students could develop a plan for holding an Information Day for specialists in a certain field.

The sources of funding for the library will be both funds allocated according to the general estimate of the State Autonomous Institution RNTIC “Bashtekhinform”, and income from contractual and paid services performed by employees. Targeted funding within the framework of federal and regional programs is also possible. It is proposed to introduce mixed remuneration for employees, piece-rate and time-based: time-based payment from the general estimate of the State Institution RNTIC “Bashtekhinform” and piece-rate payment, in which earnings depend on the quantity of products produced and services provided, taking into account their quality, complexity and working conditions. The piecework portion of wages will be formed from income from contractual and paid services.

Taking into account all of the above, we have developed a job description for employees of the scientific and technical library of the State Autonomous Institution RNTIC “Bashtekhinform”.

Conclusion

Thus, a necessary condition effective development economy and social sphere, science and technology, educational and cultural systems is a high level of development of the information environment of society, information resources and means of their processing and delivery, telecommunications and computer technologies.

An important part of this environment in the Republic of Bashkortostan is the Republican scientific, technological and information complex of the State Autonomous Institution RNTIC “Bashtekhinform”, the functions of which include the accumulation of unique information funds, as well as the provision of scientific and technical information to scientific and educational institutions, manufacturing enterprises in all sectors of industry, agriculture , service industries, public organizations, engineers and technicians, inventors and entrepreneurs.

In the process of carrying out this work, the set goal was achieved: modern methods and technologies of information and analytical support for the activities of business organizations were analyzed. The main tasks of the work were implemented:

) The role of information and analytical support in the field of management and business has been determined;

) Studied information and analytical technologies used in the business sphere;

) A general description of the State Autonomous Institution RNTIC “Bashtekhinform” and its areas of activity is given;

) The interaction of the State Autonomous Institution RNTIC “Bashtekhinform” with commercial structures was considered, an analysis of its effectiveness was carried out;

) The ways to improve the efficiency of the activities of the State Autonomous Institution RNTIC “Bashtekhinform” in the field of information and analytical support for business structures are analyzed.

The study revealed that management and leading specialists of organizations are fully aware of the role of information and analytical support in the field of management and business. Such support can be provided by industry libraries and NTI bodies (including employees of the State Autonomous Institution RNTIC “Bashtekhinform” and the scientific and technical library) using traditional forms of reference and information services and modern information and analytical technologies. However, at present, due to certain financial and personnel difficulties, the needs of organizations for information and analytical management support cannot be satisfied fully and at the proper level. Personnel and functional optimization of the scientific and technical library of the State Autonomous Institution RNTIC “Bashtekhinform” will significantly expand the range of information and analytical services it provides to support and support business and improve their quality. The result of the research was the creation of a model of the scientific and technical library of the State Autonomous Institution RNTIC “Bashtekhinform”.

Provisions for defense:

) Information and analytical support is a necessary condition for the effective development of the economy and social sphere, science and technology, the educational and cultural systems;

) Management and leading specialists of organizations are fully aware of the role of information and analytical support in the field of management and business and have a significant need for information and analytical products and services;

) Personnel and functional optimization of the scientific and technical library of the State Autonomous Institution RNTIC “Bashtekhinform” will make it possible to qualitatively satisfy these needs, while significantly expanding the range of information and analytical services it provides to support and support business.

List of used literature

1.Alekhina, G.V. Information Technology in economics and management: textbook [Electronic resource] / G.V. Alekhina; Moscow International Institute of Econometrics, Informatics, Finance and Law. - M.: 2004. - Access mode: #"justify">. Analysis of financial statements: textbook / Ed. M.A. Bakhrushina, N.S. Plaskovoy. - M.: University textbook, 2009. - 367 p.

.Andreeva, I.A. Transformation of Russian society and the information market / I.A. Andreeva // Methodology and practice of information and analytical management of business risks. - M., 2003. - P.64.

.Balzhinov, A.V. Analysis and diagnostics of financial and economic activities of an enterprise: textbook. allowance / A.V. Balzhinov, E.V. Mikheeva. - Ulan-Ude: “Ulan-Ude / VSGTU”, 2003. - 119 p.

.Baturin, Yu.M. Society information, law and people / Yu.M. Baturin // The influence of scientific and technological progress on management efficiency: collection of articles. - M.: Legal literature, 1989. - 274 p.

.Berg, A.I. Information and management / A.I. Berg, Yu.I. Chernyak. - M., 1996. - 285 p.

.Brezhnev, V.A. Information services: products and services provided by libraries and enterprise information services [Text] / V.V. Brezhnev, V.A. Minkina; SPbGUKI. - St. Petersburg: Profession, 2004. - 304 p.

.Bushueva L.I. Information and analytical support for marketing activities of organizations: theory and methodology of statistical research: Monograph. - M.: Academy of Natural Sciences, 2007

.Bushueva L.I. Typology of the functions of information systems in the management of organizations. - Marketing in Russia and abroad. - No. 1. - 2005.

.Godin V.V. Information support for management activities / V.V. Godin, I.K. Korneev. - M.: Mastery; Higher school, 2001. - 240 p.

.Gordukalova G.F. On methods and procedures for information diagnostics of an object // Research methodology. - 2008. - No. 1. -P.29-32

.Gordukalova, G.F. Monitoring of documentary flow for information diagnostics of predicted objects: textbook. allowance / Gordukalova G.F., Yudina L.V. - M.: IPKIR, 1991. - 110 s.

.Gordukalova, G.F. Retroanalysis of the object and requirements / G.F. Gordukalova // Librarianship. - 2003. - No. 3

.GOST 7.73-96. Search and dissemination of information: Terms and definitions. - Ed. official - Enter. 1998 - 01 - 01. - Minsk: Interstate Council for Standardization, Metrology and Certification, 1996. - 15 p. - (Interstate standard. System of standards for information, library and publishing).

.Gusynina, I.A. Information and analytical support of management decisions in controlling business processes / Gusynina I.A., Zabbarova O.A. // In the world of scientific discoveries. - 2011. - No. 10

.Dvorkina, M.Ya. Information service: sociocultural approach [Text] / M.Ya. Dworkin. - M.: Profizdat, 2001. - 111 p.

.Deshko, A.E. Monitoring the activities of an enterprise as a means of preventing insolvency / A.E. Deshko // Business law. - 2007. - No. 3. - pp. 13-15

.Jetpisova, A.B. Indicative monitoring of investment potential and formation of the investment image of an enterprise / A.B. Jetpisova // Economic analysis: theory and practice. - 2008. - No. 20(125).

.Zagladin, N.V. Global Information Society and Russia / N.V. Zagladin // World economy and international relations. - 2005. - No. 7. - P. 21

.Kazakova, N.A. Management analysis and diagnostics of entrepreneurial activity: textbook / N.A. Kazakova. - M.: Finance and Statistics: INFRA-M, 2009. - 496 p.

.Kazakova, N.A. Economic analysis in business valuation and management of a company’s investment attractiveness: textbook. allowance / N.A. Kazakova. - M.: Finance and Statistics, 2009. - 240 p.

22. Karminsky, A.M. Information and analytical support for business [Electronic resource] / Karminsky A.M., Pomazkin D.V. // Russian entrepreneurship. - 2004. - No. 10 (58). - Access mode:<#"justify">23.Kovalev, V.V. Analysis of the economic activity of an enterprise: textbook / V.V. Kovalev, O.N. Volkova. - M.: TK Velby LLC, 2002. - 424 p.

.Kovalev, V.V. Financial analysis: methods and procedures / V.V. Kovalev. - M.: Finance and Statistics, 2006. - 560 p.

.Kovalev, V.V. Financial analysis: textbook / V.V. Kovalev. - M.: Finance and Statistics, 2000. - 511 p.

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29.Minaev S.M. Problems of development of information business in Russia: Report [Electronic resource] / S.M. Minaev // II international Conference“Information and analytical support for business risk management” (1997). - Access mode:<#"justify">Applications

Annex 1

Questionnaire for users of the scientific and technical library of the State Autonomous Institution RNTIC "Bashtekhinform"

Dear users! We are conducting a study to determine the demand for reference, bibliographic and information services for enterprises and organizations of all forms of ownership and individuals. We will be grateful if you find the time to answer the questions in our questionnaire. To do this, please circle the answer option you have chosen.

1. Do you use additional professional information in your work?

a) Yes b) No

2. Name the sources of obtaining professional information

a) Magazines b) Internet database

c) Library d) Other __________________

3. What foreign and domestic information products (DB, RZ, Library resources) do you know? (list)

______________________________________________________________________________________________________________________________________________________________________________________________________

4. Do you use them in your work?

a) Yes b) No

c) Other_________________

. How long have you been using the services of the scientific and technical library of the State Autonomous Institution RNTIC “Bashtekhinform”?

a) for the first time b) visited the library

c) regular user d) several times

6. Do you plan to use the services of the library of the State Autonomous Institution RNTIC “Bashtekhinform” in the future?

a) yes b) no

c) find it difficult to answer

7. Check all the services of the scientific and technical library of the State Autonomous Institution RNTIC “Bashtekhinform” that you had to use:

a) Methodological consultations b) Providing primary sources

c) Thematic collections d) Bibliographic lists

e) Searching for information in the database f) Address information

g) Information Day h) Copying materials

i) “Consultant-Plus” j) Scanning

l) Typing l) Determination of the UDC, BBK index

m) Other______________________

8. What other types of services would you like to see at the State Autonomous Institution RNTIC “Bashtechform”?________________________________________________________________________________________________________________________________________________________________________________________

9. How do you evaluate the quality of the services provided to you?

____________________________________________________________________________________________________________________________________

10. What other business information support services would you like to use in the future??______________________________________________________

__________________________________________________________________

11. Do you use the information services of other companies for the purpose of information support for your business?

a) yes b) no

12. If yes, then indicate which ones?

_______________________________________________________________

_________________________________________________________________

13. What do you understand by the word information and analytical support?__________________________________________________________________________________________________________________________________________________________________________________________

About Me:

Floor________________

Age_____________

Field of activity ______________________________________

Appendix 2

QUALITY MANAGEMENT SYSTEM

State Autonomous Institution Republican Scientific, Technological and Information Complex "Bashtekhinform"

Job Description for Information Resources Analyst

2 out of 5

This job description has been developed and approved on the basis of an employment contract with a reviewer-analyst in accordance with the provisions of the Labor Code of the Russian Federation and other regulations governing labor relations.

1. General Provisions

1.1. The reviewer-analyst belongs to the category of specialists and is directly subordinate to the general director of the state autonomous institution Republican Scientific, Technological and Information Complex of the State Autonomous Institution RNTIC “Bashtekhinform”.

2. A person with a higher professional education is appointed to the position of reviewer-analyst, without presenting requirements for work experience.

3. The reviewer-analyst is appointed to the position and dismissed from the position by order general director State Autonomous Institution Republican Scientific, Technological and Information Complex GAU RNTIC "Bashtekhinform".

4. The reviewer-analyst is assigned the following functions:

information and reference services for the organization and documentation support for its activities;

organizational support for management activities.

5. The reviewer-analyst must know:

structure of the organization, direction of its activities;

Job description of a reviewer-analyst of information resources Quality management system State autonomous institution Republican scientific, technological and information complex “Bashtekhinform” DI-…/…-01 Edition: Page. 3 out of 5

laws and other regulatory legal acts in the field of analytical activities;

methods of collecting, assessing and analyzing information;

basics of labor organization; basics of labor legislation;

state standards for the preparation of management documents;

rules for operating computers and other office equipment;

fundamentals of ethics and aesthetics, rules of business communication;

basics of labor legislation;

rules and regulations of labor protection, safety, industrial sanitation and fire protection.

6. The reviewer-analyst must be able to:

draw up business letters, draft administrative documents, keep minutes of meetings;

competently organize the storage of information and its transmission;

use communication tools and organizational equipment;

work on a computer in the Windows operating environment;

use the Internet and email.

7. During the absence of the reviewer-analyst (illness, vacation, etc.), his duties are performed by a person appointed by order of the chairman, who acquires rights and bears responsibility in accordance with these instructions.

Job description of a reviewer-analyst of information resources Quality management system State autonomous institution Republican scientific, technological and information complex “Bashtekhinform” DI-…/…-01 Edition: Page. 4 out of 5

. Job responsibilities

Referent-analyst within the scope of his job responsibilities:

1. Organizes analytical and methodological support for the organization’s activities.

2. Conducts analytical work in order to collect, evaluate and analyze the information received, as well as develop practical recommendations.

3. Monitors publications, including in Russian and foreign media, and evaluates them.

4. Draws up the necessary reporting documentation.

3. Rights

The reviewer-analyst has the right:

1. For all social guarantees provided for by law.

2. Get acquainted with the draft decisions of the enterprise management concerning its activities.

3. Submit proposals for improvement of work related to the responsibilities provided for by these instructions for consideration by management.

5. Receive from structural divisions and specialists of the organization information and documents necessary to fulfill his official duties.

6. Sign and endorse documents within your competence.

Job description of a reviewer-analyst of information resources Quality management system State autonomous institution Republican scientific, technological and information complex “Bashtekhinform” DI-…/…-01 Edition: Page. 5 out of 5

7. Demand that the management of the organization provide assistance in the performance of their official duties and rights.

8. Improve your professional qualifications.

9. Other rights provided for by labor legislation.

4. Responsibility

The reviewer-analyst is responsible for:

1. For failure to perform or improper performance of their official duties provided for by this job description, - within the limits determined by the current labor legislation of the Russian Federation.

2. For causing material damage to the employer - within the limits determined by the current labor and civil legislation of the Russian Federation.

3. For offenses committed in the course of carrying out their activities - within the limits determined by the current administrative, criminal, and civil legislation of the Russian Federation.

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